Enriched Senior Living

The overall feelings about New Haven't is that there are not enough staff to care for the dementia residents. My mom was left alone in her room and her bedding was often wet. I came in one time and all she had on was her top, no pants or continence briefs. She was deathly afraid of the staff there except for one or two people and often screamed and fought with them. She cried so much and since she cannot complete sentences we had no idea what was wrong except that she didn't like it. She fell so many times there and I wasn't keeping count but there seven falls since [date removed], with most of them requiring her to be taken to the ER for stitches in her head, skin tears (a couple were pretty bad), back pain, contusions and so on. Because she was afraid of the staff she could be combative and would scream, also she refused her meds which didn't help. Although she'd take them easily when we were there. There seemed to usually only be two staff members in the building when we were there, not sure how many were supposed to be there during the day. Everyone was always very nice and talked to us when we had questions. But my mom's health was becoming much worse and the frequency of the falls was concerning. We all felt that she was being left alone for hours because she was not one to sit in a chair in the TV area and be quiet. It just wasn't a good fit for her and the continuing falls worried us and we were afraid there might have been something else going on that we weren't being told so we moved her.

I would tell them not to go to this facility. We pulled my husband out after about 5 weeks. After the fact we found out that none of the aides were certified for memory care, which is required by the state. They did not have insurance that would cover any damage by residents.

1) Lack of staff 2) no efficient method of communicating resident needs or concerns with staff. 3) billing problems, drafting bank for incorrect amounts 3) no transportation available to Dr appts 4) Food is good and well presented, the cook loves what she does! 5) activities director is very good, in addition to monthly activities, she plans special events such a Cinco de Mayo and Mardi gras 6) as is probably typical of all AL facilities some care givers are awesome while others don't care.

I can make this easy, in the beginning when my father in law moved in it was as great place, I would give every category a 5. Then the facility went through new ownership/management and every category dropped to a 1 or 2. He has moved out.

I would not recommend memory care at New Haven. The LVN they recommended to do the intake for my husband changed his dosage on his seizure and psychotic medications without consulting with the prescribing physician, his neurologist. Although he was in the memory care center, they left it up to the ambulatory residents to remember to come to meals even though the memory span can literally be minutes.

There are a lot of complaints about the FOOD. That is, the quality and the portions. I have talked to the Food Service Director and the Director about this.. We'll see if things get better...

We were looking for something more than just a room for assisted living, more like an apartment. The tub in the bathroom was step in and that would not have worked for my loved one. Other than that, nothing special really stuck out to me about NewForest Estates.

I was able to have an in person tour and it was not very interesting at all. New Forest did not really stand out, it is in a woodsy area and it just seemed like it needs a lot of repairs.

The ladies who do the work and the care are very good, however the management was severely lacking. There was often only 2 ladies there for all the residents and we did not think that was adequate. There was also no director there at the time, and we are not sure of the reason. Due to the lack of staff, they weren't able to get back to us ever. We would call and we would rarely get a call back.

Sometimes there is no hot water for bathing, laundry, washing dishes. Security issues – no lights outside and in the breeze ways. Gates that don’t lock, “in-house” [Removed]. Large turnover of staff – cleaning, food, maintenance. Sometimes the kitchen runs out of certain food items.

NewHaven is beautiful on the outside. However, it is very poorly managed. Management has a defensive posture, is reactionary and not proactive. The staff is unappreciated and underpaid, so it's a revolving door. It appears that profit is of higher priority than patient satisfaction and patient healthcare, as food is subpar, eachshift is understaffed and resident rooms are not kept clean. I would NOT recommend New Haven of Kyle.

Not a forever home as expected and needed....New Haven needs to improve their skills in most areas of care and support. Caregivers are caring enough but administration is apathetic and though it is a lovely place at first glance....needs so much more.

My parent has been a resident there and yes, albeit new and aesthetically pleasing it is wrought with problems! Unhappy staff and constant turn-over! Residents left alone, staff not showing up, poor attitudes, cost cutting measures and so on..... Please ask many questions before putting your loved one there. They put on a very good show up front to get you in ( like many places do) and then the problems begin! For the money they charge, they need to really step it up!!

I arrived about a half hour before my meeting however I'm sure nobody was really expecting me. The front area was incredibly busy and loud. The young man at the front desk was just totally unprofessional he never followed up on my waiting. I Benchley left without a tour but I could tell from my first impression that I would not want my mother-in-law to stay there. On my personal skill of 1 to 10 I would give it a 4.5.

Loud, chaotic, in the dining and common area. Phones ringing off the hook, calls being made on speaker phones that could be heard from a room away. Residents seemed like they were cattle being herded into the dining hall. Dad doesn't do well in loud or chaotic places. Strong smell of pinesol in the common area near the dining hall (not good for mom as she has severe asthma and is sensitive to this). Bathrooms in common area smelled disgusting. Residences have the feel of an apartment complex with a few touches thrown in for seniors, such as elevators, no slip walkways, and a dining hall - residents didn't seem very happy. Outside of the dining area/sitting room, we were told the main common areas that qualify this place as a retirement community are outside in the courtyards and around the pool....in San Antonio where it's 90+ degrees for 5 months out of the year?? Library smelled disgusting. 30 minute drive in traffic from our house..not optimal. Staff acted like they were apartment managers, not senior living specialists.

New forest haven is NOT for the faint of heart. The residents are very cleanish. The food is fair but not great. Getting things fixed is a problem. The cleaning is something else. When moved here we had 3 types of dinner etc, not now. Things have changed but for the good. Apartment is nice in the size we have, others are smaller but for 1 person ok, new residents will have to make their own decision to move here.

My mother was at the facility for 2 weeks. It was not a good fit. It is a nice facility and most of the staff were kind. However, the director was very rude and condescending when I told her I would be moving my mom. She then took it upon herself to disparage us. I still don't have my refund from the days she told us we would be refunded. My calls and emails remain unanswered.

I am not happy with what happened with Forest Heaven. I was disgusted with their service, and they took an $800 deposit off me, and never did anything for me if that's how they care about future tenants. I am glad I never moved there and I would never recommend them to anyone.

My loved one was a resident at New Haven Assisted Living and Memory Care of Wylie. Her experience at this facility was not good. I absolutely would not recommend this facility to anyone. It was not a good experience for us at this facility.

I would not recommend this community to others. The staff and the executive staff really don't care they focus on getting in the door and then they just don't care about your loved one. Communication was very bad and I could not get a return call or email.