Encore

Encore has proved to be a good fit for my mother. She has been a resident for 5 1/2 yrs. and has been treated like a member of a close family. Everyone is always friendly, caring, and loving. Smiles and hugs are in abundance. Well balanced meals as well as a variety of daily menus are wonderful. The maintenance man keeps the facility in tip-top shape. There is always some sort of activity going on as well as memory games. All of this is due to the exemplary leadership of the director and her administrative assistants.

The facility has always been perfectly clean and neutral smelling (vs urine like in some nursing homes and one of the indep facilities we visited). The fact that there are 2 meal time options for lunch and 2 for dinner is helpful for my mother (not sure about breakfast times because she'll never make it there). She can attend church there which is great. She LOVES dogs and is so glad that her best friend can bring her dog when she visits and I will do the same. I do wish that the stretching/motion exercise classes were not only in the morning but also in the afternoon as my mother is not a morning person and will never make it to that class even though she desperately needs it.

The initial greeting, atmosphere, consult, tour, and visual surroundings are all exceptional. There was cleanliness throughout the facility and everything was explained in detail.

My dad went down hill fast. We needed to get them into assisted living Fast. We had looked at a few last year just to see what was out there. Nothing came close to Hickory Park. My parents love it and the food is excellent. My parents and I would recommend this place to everyone. [name removed] was the best and took a lot of stress off our plate.

I toured this community and it was a very nice place. Cleanliness and Friendliness were good. The rooms were a bit smaller than some of the other places in our area.

The community was very easy to work with and very accommodating. Very nice staff, knowledgeable. Communication was fine, meals were offered 3 meals a day, no special diet options, choices if you wanted something else.

We like the location of this community it is convenient for our family to go and visit, and after visiting many other places the overall value here is about right in the middle its not the most expensive but not the cheapest. We really like the community as a whole and based on the experience we have had so far we would recommend Encore at South Barrington to other families .

Trusting the care of your loved one to someone is never easy however, Encore's staff and facilities have allowed us to have some peace. Encore's staff, residents, and their families have truly made it feel like home for our mom. Safety and cleanliness are a priority at the facility. The directors and the head of nursing are always available for an email or a phone call. The small setting keeps our mom from getting lost in the shuffle as well. We chose this facility 4 years ago with the hopes of our mom to be able to age in place and they have allowed us that luxury. Grateful for this team of professionals.

I've lived away from Kenosha ever since my mom died in 1988. I decided to move back to be near mom's grave.

My mom was a resident for less than 2 months. All the employees were wonderful. They were kind. Always made sure the residents ate. I felt very confident in the care she received. my mom was a resident in the memory care side.

We had looked at facilities in the area and just could not settle on one place until we found, now named, Encore! The staff made it all easy and comfortable during an emotional time. When we walked in We knew it was the place. Small setting, the same people around, they keep an eye on everyone, keep them entertained with great staff. They let the residents feel like they are safe with them, It takes a big load of the family! Mom is happy and we are happy! Thank you for all everyone at Encore! We are blessed!

This place is fantastic. My 92 year old mother relocated from Rapid City to this community. The food is great but the staff is even better. [name removed] was able to make the transition a smooth and flawless occasion. Today my mother made a Thanksgiving centerpiece and made a friend also (the friend has a dog). Tomorrow they are meeting for coffee, what a sweet place. My mother loves this place.

After touring other facilities we would find them ok but had lingering doubts. With Encore in South Barrington there was no doubt. Once inside we were greeted and toured the residence and felt that this is the perfect place to care for our family member. I cannot say enough how kind and caring the team at Encore has been. This is a team that works together to ensure the safety and comfort of the residents. I highly recommend Encore when you need to make this very difficult decision.

Encore South Barrington has been a welcoming environment in every regard. The building is modern, cheery and reminiscent of a hotel. The staff is friendly and treated her like family. It is such a relief knowing she has excellent medical care onsite. After visiting a number of Memory Care units, Encore provided the best value and a wonderful first impression.

We picked this community, because due to recommendations by A Place for Mom, and the smaller size of the facility. We have been very impressed by the staff, [names removed] have been extremely helpful in making my loved one and ourselves comfortable. We really are happy with our loved one here.

The staff at Encore at Crystal Lake are very caring and very professional. They want to do what's best for whoever they're taking care of. They keep in very good contact with you. If there are any difficulties or they need anything, they get right to you. They always had activities available. It's a very well run organization, and I would recommend it to anyone. I like the fact that it was a small group - they had a maximum of 38 residents in memory care, so all the staff knew everybody.

We were very happy with their care and attention. Unfortunately for us was mom was in a physical and mental place that didn't fit with their capabilities. Mom was more than assisted living could provide. Waterford Senior Living is a great place!

It's a very nice facility along with awesome staff. Just needs to be a little bit more established. Which with time will come.

The newness and cleanliness of this facility stood out to us here. It's bright and friendly.

The commons area are always very clean. They are very friendly. The staff are just so pleasant. My loved one is well taken care of. The interaction with the staff is terriffic. If they don't have an answer they will get one for you.. The food looks good. It's a nice variety, and the portions are fine. The keep the residents, very engaged all day with activites. They have an arts/crafts room, and a large library. It's strictly a memory care facility. It's wonderful. They also have, a physical and occupational therapist, that comes in and there is also two doctors on staff. In additon, they have a beauty/barber sho.