Encore

Mom is doing fine here. The staff is friendly and helpful. She has joined the bingo group and is enjoying that. Mom does not like the food at all it is not prepared on the site it is catered in. The beautician is only there once a week and runs on first come first served. They keep the place clean and neat.

LIKED: clean, conventient location, transportation NEGATIVE: no assigned or underground parking (DEAL BREAKER)

My father is at Gracewood in Maplewood. I'm a retired social worker so I know what I'm talking about regarding the care that Gracewood gives. Like anywhere else that is comparable, its just a business. Some CNA's are good, a few are great and some are bad. The staff/client ratio is poor. I suggest that you go everyday at different times to watch over how your loved one is being cared for. Recently, it was sold I believe and there is high staff turnover and its somewhat disorganized. The manager who just started is very young and is only a CNA. They should legally have to hire a professional 4 yr. degree person. They save money by hiring just a CNA. My father is not able to feed himself, there is not enough help available to even cut up his food, nor does he get the liquids he needs to fend off dehydration. So at times the food just sits in front of him until they take him away from the table. It would appear as the 2 CNA's have about 15- 20 people to help and look after during meal time and obviously it not enough. I notice the cut little old women get more meal time help to eat. They do listen to suggestions in the past and have made changes, it will be interesting to watch the new owners/manager to see if they can be just as good in the care they give as well as their direction and guidance over the CNA's. They need to have information exchanged at the beginning of a shift that is verbal not write it in a book. Some aide do not read the book, its a lazy way of doing things. All in all the care is not any better or worse then anywhere else. All MN. "homes" should be more regulated and laws should be passed to have a smaller staff/client ratio. Is it the care it should be, absolutely not, but there isn't a place in MN . that has great care.

It is s going well for my grandparent since moving in. All is a working progress to be better. My grandparents are enjoying the selection of meals and enjoy trying some activities. I like the availability to go in and see them at any time. I like the friendliness of the staff. I would recommend the community to a friend if needed.

I am not happy with the care of this community. The staff is very nice and attentive. The care could be improved. They lost personal items that were not recovered. They do have activities. The other residents are able to walk around into other rooms of the residents. I would suggest families see this community for care for a loved one.

I toured this community for my father and his needs. My tour went well. It is a pretty nice community. From what I saw the community appeared to be nice, and clean. Staff was kind, and friendly. Everything went well. It was a good experience.

We toured this community for our parents and we did like the staff who were friendly. This community did not have what we were looking for. I suggest other families tour the community for the needs for a loved one.

I really didn't care for the location when I immediately drove in for a visit. The person I met with was very nice and answered all of my questions. I was glad to see this property last out of the 3 because I was able to ask appropriate questions based on the other 2 I visited. I was very surprised that they use what seemed to be one common room for almost all activities... Crafts, movies, church, entertainment, everything else under the sun. The woman said all meals are included and she boasted about the menu and food. The price for what was included seemed to be incredibly high and certainly more than I would pay even if it was within our budget.

My mom is doing good. We have been there since November and still finding our way. The staff are helping us to understand the community. I have been learning things about the amenities and activities. We picked this community based on the proximity to family members.

We have a parent living there. we have seen many changes in the past year. Not enought staff. meals not up to par. More needs to be done, maybe new managment is needed.

This review is written as a second hand account of the experience my parent is having with their spouse's stay at Autumn Leaves. This is the second facility we have moved into and it appears that the reality of living somewhere compared to the experience you are buying into are two different things. Over the last two months, frequent personnel changes with caregivers has created confusion and disruption to the daily routine. Personal items such as blankets, shoes, glasses etc. have disappeared and the staff blames it on mix ups with laundry (despite the fact that each person's laundry is supposedly done separately) or on other residents taking things from others. Personal hygiene is not maintained according to the schedule we were told about and the resident's family has had to ask for attention on more than one occasion. The facility is well kept and welcoming and the administrative staff try to help out where needed but the sales pitch promises a different experience than what is delivered and it is causing stress on my parent each day.

Most of the staff were great. Even tho it's a small home, the staff have a lot of duty, besides taking care of their residents, such as cleaning rooms, prepping meals & activities. There had been times that there were only 1 staff member on the night shift, which was concerning to some family members. I've also seen staff making food with bare hands with out washing, & after collecting dirty plates, handing out cookies. The kitchen needs to be cleaned from top to bottom. The shower room also needs help. Windows need to be replaced. Management, well..........

When I walked into the community everybody said Hi. They were very friendly and went through everything with me, cost and the like stuff. The one person that was in charge there was really into being a caretaker, almost like her second home. The rooms were very small. Not able to rate value, care services, or activities.

This place is probably on par with many other memory care facilities in the area. I question the quality and professionalism of the staff sometimes. Also the activities program needs to be given a boost, not much effort in this area. Overall they do a good job.

I signed a one yeasr lease, will not renew. The noise from many 2nd and 3rd floor units is unreal. No thought is giiven to curb the noise.

Need more one on one supervision with patients. Patients seem to be "walking zombies". Many patients falling too often. Families should be notified when patient has Dr. appt. to be there to hear what Dr. says. -Not happy with community.

Our main concern – was that our loved one got wet, there wasn’t anyone to help her go to the bathroom in a timely manner. Barb was fabulous – the staff was great. For someone with more mobility it could be a great community.

Positives: Nice facility, meals great. Negatives: cost, no availability

Positives: Very nice facility. Clean, friendly staff, great location. Corner room was bright and cheerly (middle room was a little dark) Negatives for our particular situation: Care was full assisted living which is more than we need at this time. We need a facility that allows us to only pay for what is needed and add additional services when they become necessary. Cost ($5875 for two) is on the very upper end of my parents financial threshold.

We're not really happy specifically with what my grandma is getting, I'm sure for other people the care might be different but she's not as bad off as some of the other people so I think she's getting ignored because there's so many peopel there who require more attention and focus. I don't think she's getting enough care and I don't think the staff is as attentive as the said they would be. We thought it would be such a good fit because she has memory loss and that's where their focus is but she's too high functioning so she kind of falls between the cracks but she still needs queueing and help with her ADLs. We haven't really gotten any headway with them, we're pretty much at the point where we're looking at other places.