Encore

It has been challenging during Covid. My loved ones have not been as pleased with the food as they were expecting. Previous residents had told them it was quite good. During Covid, they've had shortages of staff, which has impacted quality. We've had a few instances of medication mix-ups, which is frightening. It has been more difficult getting transportation to and from appointments than we thought it would be. The intake process and getting us to points of contact was all wonderful. The people that we talked with were wonderful, and the move-in process was quite smooth. And then once they moved in, there were four separate weeks of lockdown in the last 5-6 months, which has been really difficult. I'm very hopeful that much of the negative aspects that we've experienced are primarily due to Covid. Prior to that, we received very high recommendations from people we knew and trusted. Bellevue has responded well when we've go to them with concerns. But we've had to be doing ongoing monitoring, which I don't think we should have to be doing.

I would not recommend you come to The Courtyard. They are now giving my loved one a bath once a week; however, it took a month to get this to happen. My loved one likes some of the other residents. The food is not as good as it could be. It seems to be getting better since they are in the dining room. The community is only getting the Moderna booster and they told me that I had to make arrangements to take my loved one to get the other booster.

Location wise we really like this community, and from what we hear from our loved ones they really enjoy their room and set up, they say it is very spacious. Also they are really loving the meals and dining service, and we can see their activities calendar and there is a lot to be offered. Our loved one says thing sometimes there is to much bingo. For the lower ratings, it is really hard to get a hold of someone when your reaching out, and when we do get a hold of someone they are not the friendliest and they rush you off the phone. We know communities right now are struggling so it is not Encore's fault but they are having issues with keeping their staff members.

I was not happy with this community. The community just did not have the right feeling when we went. It felt as if there was nothing there and we would have to buy furniture and the room was a lot smaller. There were also multi levels and I did not want that for my loved one.

see ratings above

Love everyone here!

Everything is fine!

I don't think there will be any community that you will be gungahoo. The room and board price is ok. I don't feel my loved one is the best care. The staff only bathes my loved one twice a week. The shower chairs that have been sent have all been wrong. Finally the community sent pictures of what the shower chair my loved on needs, so I sent that on to the medical equipment company. My loved on has been in this community since June of this year. There are only 39 rooms in this community. The staff forgets what the residents needs or there is a major delay in getting the items for the residents. The staff doesn't let me know what my loved one needs until they are out of medication or personal items. The staff doesn't lay out the items for my loved one to see' they just through it in their room. My loved one doesn't enjoy the food.

The community is kept very clean, however that is due to the care givers cleaning the main areas. At present, they do not seem to have consistent housecleaning services available for individual resident rooms. They also had care givers serving meals as they hired more personnel to staff the kitchen. As a result of the lack of kitchen staff, the meals were bulk prepared and then warmed later and served by care giving staff. This is very unsanitary and results in lacking food experience. With that said, recently they have hired some new nutritionist staff, which has resulted in slightly higher quality food, however still poorly served.

Hickory Park is a wonderful building and a caring staff. It is nicely updated, clean, bright, and smells great. It's an ideal fit for an elderly person who will require light assisted living. Everyone is very nice and tries their best to accommodate residents. Their hearts are in the right place! In my opinion, its a more independent lifestyle with very nice rooms and on-site amenities. We had a few major issues with medications not arriving upon Mom's arrival to HP. Few months later an important prescription did not get refilled on time which sent Mom to the hospital for two weeks. Disappointed no communication given to our family about the status of Mom's refill. Mom fell thru the cracks. Must stay on top of medications always. They have a few outstanding health aides and few that need more training. The food at Hickory Park on Scale of 1-10 is maybe a 2. It's not appealing and does not taste very good. 50% of the time some part of meal not warm any longer. No place is perfect but Hickory Park Management does a very good job. They do care about their residents and know them. For someone much older with more declining health or nursing needs this would not be the best fit.

Very difficult to communicate with. Never had follow up calls despite leaving a few messages. No one was there to meet me. The Chef did his best to walk me through things.

I haven't been here long. The staff is friendly.

Place is clean and fairly well run. However the suppers have become very meager the last few months.

The first 2 months my mom was a resident there, the group activities included excersises as a group every morning . In the afternoon there would be group activities in the great room, sometimes even entertainment . Then the whole management left within 1 month, the new management team doesn’t believe in the whole group experience and now have 2-4 people doing life purpose activities like folding laundry, counting silverware, very degrading ...no more singing ..or puzzles together ...now when I go to visit my mom..she is often in a tv room by herself..yes she has Dementia and that is scary enough..and now not to be with people like her very disheartening The staff is wonderful with my mom..thank goodness they have good employees who care.

It wasn't the right environment for my mom....she enjoys cooking and the apartment kitchenette would not be adequate for her...the apt, though great was also a bit small since she has not been able to down-size much at this point. [Name removed] did a great job on the tour, but looking for a bit more active environment with women her age and interests.

People were friendly. But it was very run down in appearance. They have all that property and its overgrown. Carpeting looks like the original. It was a lovely building when it was new. I was there for an event. Very disappointing.

to far for me to visit on a regular basis.

I moved my loved one here for respite care, and I thought they did a good job, so I changed over to permanent, long term care. Now, things are not good. Sometimes, the staff just don't seem to care. My loved one has had several falls since arriving, and they really don't do anything about it because they are not allowed to retrain or hold residents. I told them I would sign whatever they wanted, that I just wanted my loved one safe, but they haven't gotten back to me yet. He has skin issues and cuts that he didn't have before, and he has been missing clothing and things for weeks now. I worry, because I feel like I never know what to expect when I visit.

The kitchen does not have a stove. This is a location that includes meals in the base price and therefore is not right for my mom who likes to cook. If you are looking for meals, this may be a good choice.

Mom is doing fine here. The staff is friendly and helpful. She has joined the bingo group and is enjoying that. Mom does not like the food at all it is not prepared on the site it is catered in. The beautician is only there once a week and runs on first come first served. They keep the place clean and neat.