Encore

We did not like this community. There was a constant smell of urine and it didn't appear as clean as other communities we had visited. I just felt like something was off I didn't get a very good feeling while we were there.

I was not impressed with this place what so ever and would not want my mother living in this type of environment. During my tour I had just noticed that it was a really depressing atmosphere and the residents in the memory care unit where just kind of left not doing anything. These people need to be treated like people not items.

Looked at Hickory Park,we arrived during the evening meal. We were surprised to see the number of wheel chairs at the tables, and more being pulled and pushed in Looked more like a nursing home that an assisted living facility.

Family took a tour. not impressed, needs a good cleaning inside and out. Carpet torn and need of cleaning.

Caldwell House in Troy had several internal problems while my loved one was there. The ENTIRE staff changed over and everything was chaotic for several months. Their billing system was hard to understand and seemed inaccurate. Staffing on weekends and holidays was poor, especially for those residents who needed assistance with dressing and toilet needs. The food was nothing to write home about. The staff seemed to be trying but they were understaffed most days. I would not recommend this facility.

We have had lots of mishaps, falls and missing belongings. They work hard, but I think there just isn't enough staff. They are very friendly and caring, but I just haven't had the best experience here.

My husband is in the late stages pf Parkinsons Alzheimers. They said they would be able to take really great care of him, but within a few weeks he was dehydrated and in the hospital. He ended up having to go to the hospital, and afterwards I could not take him back there. I never saw anyone encouraging him to drink water and do other things needed to care for his condition. He needed more care than they could provide. I left there feeling like they just wanted to get the sale, and not really deliver on the care. It might be a good place for someone who is more independent, but it was not a good place for my husband.

it is a good place may need more staff they are pushed very thin some people leave there walkers and are very have shakiness and scares me

I removed my mom after thirty days after several med errors, poor staffing, incompetent nurse and staff education, activity director rude and not competent with patients like my mom, one pca was verbally abrupt. My mom was a lot to handle but they seemed incapable. Even the physician who covered the place said the care especially around a meds was unacceptable. I should have reported them to the state .Unless the nurse and activity director have been replaced I would definitely NOT recommend. I saw many other care issues related to other patients I felt were unacceptable. I did like the exec director. She was brand new and trying to fix things without having to fire people .It was terrible. It was I think 2 years ago so hopefully it's improved.

I have a loved one in the facility, and he has not been there very long. During this time, there has been no care plan made, very little washing and actual care for him by the staff, and getting a hold of anyone has been a huge pain in the butt. When visiting over the last few weeks, I have noted that he has been wearing the same dirty clothing (they’re dirty in the same exact spots and his clean clothing has not been moved from their spots), and that he has not been showered. Seeing this lack of daily care makes me question what else aren’t they doing for him?

The water pipes burst because it was too cold. The fire alarm was no longer working, not sure why, although it was not working for more than a month. Mom's clothing, sheets and even bed was given to others. Staffing was short numbered in relationship to people. We entered and no one even asked who we were or where we were going. Mom wasn't clean, her phone was disconnected, the room was dirty and she was sitting in the dark alone. Don't pay several thousands of dollars for care that is less than a nursing home. I feel bad for the residents still there. They should be closed.

The caregivers need to check in on my loved one more and keep his room in better shape, drain his urinal every time they walk in. Make him go to activities and to the dining area to eat. Be more kind and gentle.

The latest event: Power outage 2:30am, at 1:00pm power still out. No working emergency lights in hallway. Residents served cold food (pizza brought in) on paper plates, no forks offered, cold coffee. There are gas fireplaces keeping the common rooms comfortable for now. Encore Senior Living, their corporate owner, does not answer phone calls or emails directed to individuals who have sent signed letters. This is the most recent example of situations that put residents at risk. Staff on site work hard but it feels like Encore is not providing adequate resources for training and equipment of all types. We don't blame local staff - they are all good people.

The staffing is terrible - there are hardly any staff still here that were here when she first moved in. She does not like the food. There are always leftovers because she does not eat them. Residents wear alert buttons - her button was not even working for the longest time. That is the only way to get staff to come to the room for help so that was a big issue. The stealing that goes on is ridiculous. A lot of things that I sent with mom disappeared. The billing has been terrible. When you get an invoice there is no invoice # or any way to track it. We have been very disappointed and would not recommend them to other families.

They wouldn't clean the filthy carpets. The thermostat stopped working, and they wouldn't change the batteries. We've had to do these things ourselves. The staff are sleeping at night and not helping the residents. The kitchen staff are quitting a lot, and they're short on food. They've been helping our loved one a lot with her medical problems. The RN and care staff have done a good job and seem to really care. But there are a lot of things they need to work on.

Well, unfortunately our experience with this facility have not been good. The facility is old, and in desperate need of updates. Several chairs in their common area are broken, the carpet is worn and stained . They are under new management , staff that do not seem to care about the residents well-being, not following care plans, under staffed to met the needs of the residents. I would rate this facility a 2 star at best.

If your loved one needs memory care then I would not use this community. If they only need assisted living then they make work for you.

Clean but looks like a nursing home with one room rooms only. I'm looking for an apartment.

We did not have a good experience at Countryside with my mother's care. They did not honor our advance directives. Communication was poor and the night time care was terrible. I would not recommend this facility. I picked it because it was a very pretty facility which was the wrong reason. I moved my mother to Azura, which was not structurally a pretty facility, ( it is being remodeled) but was far superior in nursing care, She was well cared for at Azura on all shifts and treated like family. I highly recommend Azura if you want your loved one treated with compassion, respect and love. My mother was very happy at Azura, not at Countryside.

Facility is tired and needs a lot of updates. The people who worked there were very nice.