Encore

We have a parent living there. we have seen many changes in the past year. Not enought staff. meals not up to par. More needs to be done, maybe new managment is needed.

This review is written as a second hand account of the experience my parent is having with their spouse's stay at Autumn Leaves. This is the second facility we have moved into and it appears that the reality of living somewhere compared to the experience you are buying into are two different things. Over the last two months, frequent personnel changes with caregivers has created confusion and disruption to the daily routine. Personal items such as blankets, shoes, glasses etc. have disappeared and the staff blames it on mix ups with laundry (despite the fact that each person's laundry is supposedly done separately) or on other residents taking things from others. Personal hygiene is not maintained according to the schedule we were told about and the resident's family has had to ask for attention on more than one occasion. The facility is well kept and welcoming and the administrative staff try to help out where needed but the sales pitch promises a different experience than what is delivered and it is causing stress on my parent each day.

Most of the staff were great. Even tho it's a small home, the staff have a lot of duty, besides taking care of their residents, such as cleaning rooms, prepping meals & activities. There had been times that there were only 1 staff member on the night shift, which was concerning to some family members. I've also seen staff making food with bare hands with out washing, & after collecting dirty plates, handing out cookies. The kitchen needs to be cleaned from top to bottom. The shower room also needs help. Windows need to be replaced. Management, well..........

When I walked into the community everybody said Hi. They were very friendly and went through everything with me, cost and the like stuff. The one person that was in charge there was really into being a caretaker, almost like her second home. The rooms were very small. Not able to rate value, care services, or activities.

This place is probably on par with many other memory care facilities in the area. I question the quality and professionalism of the staff sometimes. Also the activities program needs to be given a boost, not much effort in this area. Overall they do a good job.

I signed a one yeasr lease, will not renew. The noise from many 2nd and 3rd floor units is unreal. No thought is giiven to curb the noise.

Need more one on one supervision with patients. Patients seem to be "walking zombies". Many patients falling too often. Families should be notified when patient has Dr. appt. to be there to hear what Dr. says. -Not happy with community.

Our main concern – was that our loved one got wet, there wasn’t anyone to help her go to the bathroom in a timely manner. Barb was fabulous – the staff was great. For someone with more mobility it could be a great community.

Positives: Nice facility, meals great. Negatives: cost, no availability

Positives: Very nice facility. Clean, friendly staff, great location. Corner room was bright and cheerly (middle room was a little dark) Negatives for our particular situation: Care was full assisted living which is more than we need at this time. We need a facility that allows us to only pay for what is needed and add additional services when they become necessary. Cost ($5875 for two) is on the very upper end of my parents financial threshold.

We're not really happy specifically with what my grandma is getting, I'm sure for other people the care might be different but she's not as bad off as some of the other people so I think she's getting ignored because there's so many peopel there who require more attention and focus. I don't think she's getting enough care and I don't think the staff is as attentive as the said they would be. We thought it would be such a good fit because she has memory loss and that's where their focus is but she's too high functioning so she kind of falls between the cracks but she still needs queueing and help with her ADLs. We haven't really gotten any headway with them, we're pretty much at the point where we're looking at other places.

The cost is pretty high but the care is where I have problems. Sometimes I think it could be better. They have enough activities if they want to participate but unfortuantely my husband doesn't want to. I think they could get more help so they could take care of the residents better and give them more attention. I looked at other places and I went with this one because I thouhgt the cost was more reasonable and it was bigger.

Smaller facility and rooms. Where facility is located felt a little secluded.

This was just OK. My Dad puts this third on the list. Not sure why, he didn't feel 'at home'.

*small rooms, cost increase, no outings *three season porch, small facility, care and medical available, view, good location

Tour emphasis was on the programs offered. Having chef prepared meals was nice. I didn't see a lot of interaction with the residents though.

Private room $5625, Semi-private $4500 plus Level 1 $930, Level 2 $1275, Level 3 $1640 & Level 4 $1945.

I called her Monday. Impressed with place, not impressed with her.

Nice, try to accommodate all levels of care needs. Didn't see a lot of male reisdents. Does accept pets.

Staff to patient ratio is still poor. Bickford needs to weed out the care staff that are not doing their jobs. Recently I showed up on a Sat. I had to wear a mask the smell was so bad. The hall was littered with papers and stuff, the dining room table was a mess. My dad was still in his bed at 11:45 am and everything was soaking wet. He had no P'J's on, and was awake staring at the ceiling, clutch his diaper that was half off. There was a shift change at this time. The people responsible for this action, rather inaction should be fired. They threw wet diapers in my dad's waste basket instead of bringing them to the appropriate container. I hope Bickfords read this, I'm sure they will. Is this how you allowed your mother Mary to be cared for? I did talk to staff that day immediately in fact I raised my voice and was angry. My father has been an upright, decent, moral, hard working business man his entire life. He is someones husband, father, son, brother, uncle, friend. Most of all he is GOD'S Child. Bickford, you better change what is going on in this place, next time I'm calling the health department and maybe the TV stations here in MN. There are some wonderful aids who work here but they are only as good as the owners! I would rather see my father in heaven then have to live here. If you are going to visit, don't make an appt . they change it all and give everyone the head's up. Do it without letting them know, then you will see for your self. Also, go on a few different occasions, not just once during the week.