Encore

There are things about Parkside Manor that are very good, but there are also things that need improvement. Some of the staff is amazingly attentive and caring. The team is quick to address the issues we’ve had. The director is kind and knowledgeable, and we’ve enjoyed working with her. I find that the families and residents are treated respectfully. Staff genuinely seem happy to see family when they come to visit; they know residents by name, and are always gentle and kind. I think they need more staff on each shift in order to more carefully supervise the residents. My grandfather has had 6 falls while he’s been there, and once, they sent him to the hospital without telling us. (Part of his falling is due to having broken his hip just prior to moving in to the community and not realizing his own limitations) Communication is an area in which they need to continue to improve. We have struggled to be kept in the loop about things and sometimes it seems like they are not all aware of the same things. Overall, while we have had some issues here - partly due to normal adjustments of him being in a facility and giving them time to get to know him and his rhythms - I feel like they are working with us to make a difficult situation (dementia) better and to improve our family's experience at Parkside Manor.

We toured Parkside while looking for living options for my father. It was a nice community, had both apartments and duplexes, and one thing that my father would have loved is that they have two car garages. However, the location was not as centralized and easy to get around as some other communities we looked at. Because of this, we did end up choosing another community.

Mom has been having a hard time adjusting to living at this community. The residents do not seem friendly and the staff are not engaging. They do offer some activities that she has started to participate in. We are hoping things may improve after she has been here a little longer. The community is clean and the food is great. They have a nice sitting area outside overlooking a garden.

I almost moved my mom here. It's a nice community staffing seemed nice the location was the same as where I put my mom but something just told me not to place her here.

We toured this community for care. We did like the staff who did answer the questions that we had on the care that is offered. the community seems clean and the variety of the menu was appealing. The room was not what we were wanting and she did not want to have a small size room. We would suggest that other families tour this community for the care of a loved one.

My tour of Hickory Park did not go well at all. When I arrived, the lady at the front desk was not there. She came back after a while and said that she also was in charge of bingo. They were very short staffed, so it was not an option for me.

When you first walk into the Gracewood, the memory care unit is the first thing you see. I feel like it gives off an institutional feel that way. The rest of the community felt homelike and it was nice, but I could not get over the vibe that I got when I first walked in.

The aides I met seem to be very good at what they do. Its clean, friendly and I think for the most part take care of my dad very good. But like ALL homes even the best, the staff ratio is poor. Today almost all of the residents are sick with the flu and my dad has not has his diaper changed in assisted living until 4:30. They put it on at 7am. The staff is working with fevers the health dept. should know about his as well as the owner. There is no nurse there on weekends which is a sin and not appropriate. So whoever owns this needs to spend more money and have more help available on weekends and the whole home is in a crisis and sick. [Removed] social worker

My mom stayed here for a short time, she wanted to be home. The staff did their best to get her comfortable and accommodated her needs as much as possible. There were a little bit of activities that she tried out. The care and safeness was provided during the time.

I had a tour of this community that did go well. I got to see a room that was available. I noticed that is was close to a door that leads to outside and she had a balcony that was outside too and because it was on the lower level I felt that my mom could wander off. I also felt there was not enough staff for the residents and I did not feel right moving my mom into this community. The meals are planned out with no alternatives.

Mom did not like it here, they gave grilled cheese sandwich and soup all the time, and dessert was either canned peaches or another canned fruit. Staff was friendly and the facility was well kept. More staff and a better menu needs to be improved.

Not a bad place at all. Overall they seem to try hard to provide quality care, most of the staff is friendly and seem to be fairly patient. I believe that if HC offered better salaries and more of an organized structure with each shift having supervisors or managers present things would run much better. This would allow this HC to attract more qualified and dedicated staff members. The activities area really needs help. Finding a variety of appropriate activities would be nice. The field trips in the warmer months were great but during the winter, there was nothing much happening. Overall it's okay.

Hickory Park has done an outstanding job in resolving a challenging situation with my mother. They were able to quickly assess and accept her at their facility after a very harrowing experience with another senior living facility.

We don't use any care services, except for housekeeping. All of the residents have buttons they can press if they need anything, and from our experience, the response time is extremely slow. Based on our experience, she would have to wait a considerable amount of time for someone to come and escort her to the dining room, or other things of that nature. There are activities, such as BINGO, etc. Once a week, they cut out coupons to send to the troops. The activities are social, but they seem a bit mindless. However, they do offer trips to Wal-Mart, and other destinations in the community. They are able to adapt to the level of care that we were looking for, and with that, the price is extremely reasonable. The other places in the area charged much more for services we didn't need, so the price made the most sense for our situation.

I visited the Hickory Park community and found it to be very nice for what I was looking for in living. Everything about it from the staff to the care needs was of comfort to me. The only downside to the community was the price i was willing to pay, I just felt it to be out of my price range.

The Courtyard of Centerville review: Nice rooms Nursing staff is very helpful and seem competent. Food is average but may be better than others. My input is based on a couple of years observations. I do realize labor issues of the current environment which makes it even more important to have documented policies. I question the top management experience and the lack of policies and procedures for employees to follow. The lack of defined policies and procedures assures one thing. INCONSISTENCY. I have seen it! Due to the lack of polices and procedures the staff appear to do what they want with apparent little accountability. I am not referring to the nursing professionals. I have examples but will not elaborate here. Focus is on the lack of policies and procedures and the inconsistency due to this. An audit would validate facility operating compliance to policy and procedures.

It's gone downhill since she first went in and I'm not a fan of the current director she is nasty to staff and residents but of course not in public. I used to recommend it to other people but not now

This facility was bought by someone else and it was a shortage of staff bringing agency staff they were rude and inexperienced. The food choices were terrible too. Lack and inexperience staff, lack of communication between staff and management. Really bad food for the residents!! I probably would not recommend them to others who are looking.

There is not a lot of staff, but that is probably true for all assisted living communities. My MIL complains of small portions of food.

The community is very clean and some of the staff members are friendlier then others. Some of the care givers are better and some sit on their phones. Overall the meals are pretty good, our loved one cleans plate. Some days are really fun and well organized with activities but other days not so much - could be better. Different add ons can get costly. For what happened recently we would not recommend this community to others .