Encore

My dad has been at Harbor Chase at Auburn Hills for 8 months. What a difference the right environment can make! My dad went from behavioral problems and withdrawn to socially engaged and smiling! I absolutely love Harbor Chase of Auburn Hills and would highly recommend it!

The sales manager was great. She was very patient and gave us all the information and time we needed. The intake nurse was wonderful as well and she makes an extra effort to make sure everything is going well with the residents.

Everybody I have talked to there was very, very friendly. I do not know where they could improve, they do a good job in all areas. From the first time I walked in the door, they make you feel very welcomed and my loved one is happier than we all thought she would be. It has been a fantastic experience.

Things are going great over here. We don't have any major complaints, and I would give them a five.

It's been very good. The staff is pretty good. They keep the activities going. My loved one is very happy with the food. The staff is helpful. We like that the shower was in the room, as opposed to down the hall like some places we looked at.

We're very pleased with how things have turned out at River Bend House! The facility is clean and nice looking, and the staff is very friendly and welcoming! When we moved my loved one in we asked if the maintenance man would be able to help us hang some pictures, and by the time we returned from some brief errands he had already done it! My loved one is really enjoying herself here!

Parkside Manor is going really well. The only thing lacking is the food. My sister is so young and she is used to vegetables that aren't over cooked and more salads. They are really open to working with us though to make it best suited to her needs. Her apartment is beautiful and feels so much like home. They were so wonderful to work with us. Even in her daily routine they have worked outside of the box to keep her engaged.

Very homey. If it wasn't out of budget, would be number one pick.

At Fox Point they seem to be doing a fine job. It is very expensive but they are taking good care of mom. The staff are very cooperative. It seemed to me that the lady that was in charge there got a new job so now there are new people. It makes me wonder how much that goes on. So I do wonder about the turnover rate. Sometime there are some staff that are unavailable and tending to other residents and there is only one staff left to attend to the crowd of residents. That isn't a big concern and is only for about 10 minutes length of time. Everybody seems very caring and loving and patient. They are even really patient with her husband that comes to visit. My hats off to them.

As far as improvements, I do not think that they need any. All I can really say about the facility is that my loved one is very happy there at Fox Point, so that makes all of the family members happy as well.

I'm embarrassed it took me so long to write. However, my family visited Bellevue back in April. We were looking for a potential new home for my Uncle Jack. Unfortunately, his situation will not allow for him to live at the Bellevue. I want to say, as a family we are so disappointed because we LOVED.. the facility, and the hospitality that John offered to us as we toured the facility. We got a feeling from everyone that my Uncle would be well cared for and that he would be welcomed into a new "family" environment. We have to extend a special Thank you to John for making us feel like we were all at home at the Bellevue.

This is our #1 choice. Like the facility and location and John was VERY helpful.

My auntie is no longer at Gracewood of Hugo. When she got here I didn't know she was not doing well. She was only in this facility an hour when they realized she needed more care than they could provide. She had to go into a nursing home. She needed 24 hour nursing care. Shelly is terrific here. She is just a gem. They have a really nice facility. I was sorry that my auntie couldn't stay here.

My mom has been at Fox point a little over a month now. She is very positive about the whole experience. Her exact comment - "How could you not like it, they do everything for you." From my perspective, she is still making the adjustment from living in her own home, but continues to have independence and autonomy while living in a positive caring environment. This is a plus for her and her children.

My wife was given great, personal care. Friendly workers that care about the residents

We're very pleased with how things have gone with Chestnut House! The staff here are all wonderful people. They're caring, understanding, and they've been very responsive to any issues or questions that we've had for them. They really have gone over the top helping us through this transition! The facility itself is well kept and clean, and they do a great job looking out for the people who live here.

Caldwell house is a very clean, well kept community with great staff. We checked a lot of assisted livings in the area for my dad and Caldwell House was by far the most affordable. Dad loves it there, he's made several friends and couldn't be happier. He also loves the food! Caldwell house is not very big and overwhelming for him. And the location is ideal. We couldn't be happier with our experience so far!

I would give Parkside Manor seven stars if I could! At this facility they have a real commitment to the residents. The staff doesn't view it as a job but as if they are family. I truly appreciate this attention to service. It really makes the whole process wonderful.

My father is staying at Bellevue and everything is going great. I can't even think of anything they can do to improve. I really like that my dad has actually gotten involved in some of the activities that they have there. They were very friendly and accommodating and willing to work with us to get him settled and comfortable being at the place. They were very responsive to all our questions and requests. As I was fixing dinner for my family tonight I was commenting to my husband about how good I feel knowing that my dad is being taken good care of and is having good meals prepared for him without me having to worry about him. It is a very good feeling and I am happy he is there.

On the day that my mother transferred, they called and asked what she might want for supper so she had something to eat when she got there even though it was after their dinner time.