Elegance Living, LLC

Excellent place for mom or dad.

The experience has been good for my loved ones and family, overall. The community seems to be understaffed and this is the reason for my rating of a 3. My loved ones have experienced a lot of delays in getting requests resolved that they have spoken to the community about.

I would recommend you check the community out to see if it is a good fit for your loved one. The staff have been very good to work with. There are three meals a day in the dining for the residents and there are choices to choose from.

We had an amazing tour with Brentwood at Fore Ranch, the staff were exemplary. The reason we did not choose this facility was because of the size, it was bigger and 2 stories and mom needed something smaller all on one level. We did also smell urine so it was not as clean as some of the others we had toured.

The value for the money is good and we would recommend the Symphony at St. Augustine to other families

Our family had an in person tour and it was such a great experience that we would of signed on the dotted line. However the were are like memory care or glorified hospital rooms, it was just a one size almost studio apartment and we just wanted our loved one to actually have some space of their own.

It is a pretty and very clean facility with beautiful apartments and common areas. It is a happy feeling when you arrive. Immaculate and run well. Unfortunately my dads health failed rapidly and he did not get to experience what they offer.

I would recommend the community to others for their loved ones. They could use additional choices of meals for the residents. A wider selection of activities for the residents to participate in would be nice. There are no activities after dinner for the residents to participate in. It would be nice to have more contact options for the staff. I have sent emails, and I don't get a lot of responses from my emails about my questions or concerns. The apartment, utilities, housekeeping, and all the meals are included in the monthly fee. Overall this is a nice place for a loved one to be at.

my very close friend lives here now for over 3 years. mostly I am grateful she is safe and well cared for. I love the effort the activity directors put into serving the residents and try to improve their lives.

We are certainly pleased, but the one problem we have is communication. If you are visiting and you can speak to the staff and caregivers. The problem lies when trying to reach the staff via the phone, and it is hard to get a return call about the answers to our questions or concerns. They are good at calling us if there is something; however, if we missed a call, and try to return the call the staff won't be able to answer the questions. The internal communication with all the staff could be better, as it would help to be able to speak to the family in a timely manner. The care is good for my loved one. Medication management, transfers, dressing, and bathing assistance are some of the care the community is able to offer my loved one. The room, housekeeping, all the meals, utilities, changing of lines, and laundry service is included in the monthly rate. We do have to supply some medical supplies such as depends, some railings, and more for the community to use for our loved one.

The staff is nice to my loved one. We have only had issues with communication regarding my loved ones medications. Trying to get answers to our questions has been hard. They could improve on that. This location has 2 floors and is a stand-alone memory care only facility. They provide a lot of options to choose from during meals. The food is good. They go on outings for activities sometimes, as well as inside activities such as movies and bingo. The provide a calendar of their activities.

The lady who is in charge of setting things up is great. My loved one has had scheduled hair appointments and gotten skipped. That could be improved. My loved one doesn't like the food. We provide a lot of food for her to make herself. Housekeeping comes once a week. Laundry services are supposed to be done (sheets and towels) once a week and it was missed a few times. Billing is setup for automatic payments.

This was my first time in this situation and having to look for a community. This was a good community and a good tour and the community was nice. I just had to find something that fit in my loved ones budget.

This community was very nice but there was another community we liked more.

The tour was good but they only had the one room available that my loved one would have to share with someone else at the time and that wasn't an option.

I had a nice tour at Anchor Bay at Greenwich, but I didn't like the atmosphere. It seemed like a more stuffy place and didn’t seem as welcoming as it could be.

The staff is friendly. The facilities are nice but not as clean as I would like. The medication distribution was not well managed. They provide a lot of activities. My loved one really enjoys the woman who comes in and sings and plays guitar. The meals and service in the dining room was good. The staff in their were very friendly and kind. They made sure everyone was accommodated.

Based on our tour, it seemed like a nice place. But we didn't really see any residents up and about. They were all in their rooms with the doors shut except a couple of ladies doing a craft. We were there right after lunch, so maybe it was naptime. But not seeing residents around made me feel a little leary.

Atrium is a beautiful community. The staff is very caring, and they take worry off knowing they are in a caring and beautiful location. It can be hard to reach out to staff and sometimes I am transferred to a different department. The cost is good though. I would recommend the community to others.

The staff members here are super friendly and there are always a ton of activities going on, however due to the staffing issues the cleanliness and the meals and dining has gone down hill from when I first moved in.