Elegance Living, LLC

Excellent place for mom or dad.

The experience has been good for my loved ones and family, overall. The community seems to be understaffed and this is the reason for my rating of a 3. My loved ones have experienced a lot of delays in getting requests resolved that they have spoken to the community about.

It is a pretty and very clean facility with beautiful apartments and common areas. It is a happy feeling when you arrive. Immaculate and run well. Unfortunately my dads health failed rapidly and he did not get to experience what they offer.

I would recommend the community to others for their loved ones. They could use additional choices of meals for the residents. A wider selection of activities for the residents to participate in would be nice. There are no activities after dinner for the residents to participate in. It would be nice to have more contact options for the staff. I have sent emails, and I don't get a lot of responses from my emails about my questions or concerns. The apartment, utilities, housekeeping, and all the meals are included in the monthly fee. Overall this is a nice place for a loved one to be at.

We are certainly pleased, but the one problem we have is communication. If you are visiting and you can speak to the staff and caregivers. The problem lies when trying to reach the staff via the phone, and it is hard to get a return call about the answers to our questions or concerns. They are good at calling us if there is something; however, if we missed a call, and try to return the call the staff won't be able to answer the questions. The internal communication with all the staff could be better, as it would help to be able to speak to the family in a timely manner. The care is good for my loved one. Medication management, transfers, dressing, and bathing assistance are some of the care the community is able to offer my loved one. The room, housekeeping, all the meals, utilities, changing of lines, and laundry service is included in the monthly rate. We do have to supply some medical supplies such as depends, some railings, and more for the community to use for our loved one.

The staff is nice to my loved one. We have only had issues with communication regarding my loved ones medications. Trying to get answers to our questions has been hard. They could improve on that. This location has 2 floors and is a stand-alone memory care only facility. They provide a lot of options to choose from during meals. The food is good. They go on outings for activities sometimes, as well as inside activities such as movies and bingo. The provide a calendar of their activities.

The lady who is in charge of setting things up is great. My loved one has had scheduled hair appointments and gotten skipped. That could be improved. My loved one doesn't like the food. We provide a lot of food for her to make herself. Housekeeping comes once a week. Laundry services are supposed to be done (sheets and towels) once a week and it was missed a few times. Billing is setup for automatic payments.

This was my first time in this situation and having to look for a community. This was a good community and a good tour and the community was nice. I just had to find something that fit in my loved ones budget.

This community was very nice but there was another community we liked more.

The tour was good but they only had the one room available that my loved one would have to share with someone else at the time and that wasn't an option.

I had a nice tour at Anchor Bay at Greenwich, but I didn't like the atmosphere. It seemed like a more stuffy place and didn’t seem as welcoming as it could be.

Based on our tour, it seemed like a nice place. But we didn't really see any residents up and about. They were all in their rooms with the doors shut except a couple of ladies doing a craft. We were there right after lunch, so maybe it was naptime. But not seeing residents around made me feel a little leary.

Atrium is a beautiful community. The staff is very caring, and they take worry off knowing they are in a caring and beautiful location. It can be hard to reach out to staff and sometimes I am transferred to a different department. The cost is good though. I would recommend the community to others.

The staff members here are super friendly and there are always a ton of activities going on, however due to the staffing issues the cleanliness and the meals and dining has gone down hill from when I first moved in.

Woodholme Gardens was my first choice out of the facilities that I was looking into. But once I was ready to take next steps, they were slow to respond and I was in a hurry since my loved one was being discharged from the hospital.

The community is a nice size it is not to large of a place, it is kept clean and well laid out. Aesthetically it is pleased to look at, and we have recommend this community to others. The activities are still pretty limited due to some restrictions.

Symphony is a good facility. I would have considered it more if it was all on one floor. It is 2 stories and I did not want my wife to be on the second story of the building in case something were to happen.

The sales manager [name removed] really got us interested in Symphony Manor, she was so sweet and answered all of our questions. The director [name removed]did the same and really talked up the community. We really did love the place.

We chose The Atrium because they have cottages and he was not ready to move into full assisted living and I felt like it was the nicest place in town compared to ones that we looked at. The apartment sizes are very good, he is in a 2 bedroom condo and it is very spacious. They have different room sizes but they all looked great. It is a very nice facility and I would recommend to others.

It is a loving and caring environment. They try to help with all of the conditions that the residents have and make sure that their needs are taken care of. The community is very positive. You should definitely put this on your list to check out.