Elegance Living, LLC

Beautiful facility. Good to see diversity among residents and good to see them actively engaged and having a good time. The big push is for a shared room to help keep the costs down. This is not appealing for my situation. Basic prices are raised by exorbitant add-ons. With a minimum add-on of $800/ mo., the cost of a shared room is only $20 cheaper than a studio at the Atrium. And these are supposedly special offers that must be decided on quickly or they disappear.

This is a very nice community and the staff has been helpful as much as they can. They do offer my parents activities they just have not started to participate yet. I like the food, but not sure how my parents feel.

Our experience has been a rocky start. Our mother has aniety issues. After she was placed we were told that in cases like her they usually recommend starting medications for aniety prior to placement. So she was removed from home for escaping and trying to break windows. She is now receiving treatment for her aniety and hopefully can return soon and be happier. We also have moved her from thr 300 unit (where the residents and some staff sleep and watch movies most of the time) to the 400 unit. The residents there and more active physically and mentally. The staff in 400 seem to engage the residents more. Fingers crossed that this time its the perfect fit.

They are terrible with their communication, within the management. I did not receive an invoice for the month of October until the last week of the month. No follow through either, but the food is good though.

The place is clean and the staff is friendly. Everyone was very nice. If you're looking for assisted living it's a nice small place. The memory floor however is understaffed and the residents spend the day sitting in a TV room. My dad got pressure sores from sitting in the same position every day and ended up in the hospital. He's no longer at Woodholme Gardens.

We talked to them on the phone, they're family owned and people speak very highly of them, but they rooms were too small. The other downside is their staff to resident ratio was right at the edge. I even asked the girl who gave us the tour "What happens when someone calls in sick" and she said that they try to get someone in to cover but I said that if someone's out and you can't get someone in then you don't even meet the minimum state standard of staff to residents and she had to admit that that would be the case.

They're going great, we're in good shape and we're going to do another short stay over labor day.

This one is not really set up for couples unless they will be separated by type of care or they put a door between two rooms. Has memory care unit; Alcove room for 2 people Has "wellaware" motion detector system to help with noticing major changes.

Great facility, friendly staff, committed management. Could improve incontinence management with the time it takes to get to the patient for changes. Overall, great senior living home.

Our mother has been at SSQ for a while. The hands on staff are generally very caring and loving. The communication between the administration and the resident's family is poor and worrisome. The communication from administration to line staff is poor, often resulting in the staff being unaware of residents issues. The staff that feels this as a "calling" are great but they are not trained , under staffed (although meets the state guidelines). The excellent staff are not rewarded and have frequently left. The resident's families formed a family council which has been the best source of information. The council has had multiple requests to meet with the owners and have been refused. The food is inconsistent and seems to reflect budget issues. the activities have been very poor. One of the greatest strength's is that the family members visit frequently and often live in the area. This place has great potential but has been very disappointing.

The facility is very nice looking. Some of the staff were very helpful, most were not. The quality of care overall was poor, it seemed like they were understaffed. They couldn't give us a list of what we were responsible for providing and what they were responsible for. This came up after we found out my mother had no toilet paper for days. We never even heard from the director until after we moved her out. All in all, I wouldn't trust them with my dog.

The attendants were nice enough, but they would mostly just put my dad in a chair and leave him be. When he walked and got exercise, he did much better and retained more memories, but that seemed to only happen when I would visit every other week. I'm not sure he was eating right either. The room was almost always dirty. The floor was actually slick at one point, which, I'm sure, caused some of his falls. The physical therapist said something to me after I already talked to the staff. A memory care unit needs to be set up as an institutional area, also the residents can't hurt themselves or others. My father would pull the AC intake off the wall, so they pushed his bed against it.

My mom is a current resident and while they were quick to get her in and sort of help with the move, they really haven't done much since. The nurses do their best, but they appear to be short staffed and have not been paying very close attention to my mom much at all. There have been several administrators who have left since she started, and the communication there is not just bad, it's non-existent. I honestly am not sure what we're paying for beyond rent. A lot of the time the residents have 1-2 people running an activity, but half of the time they're just sitting there. My mom has been wandering more, and the "doctor" met with her but didn't say anything to me. She often goes weeks without showering and brushing her teeth (aka ADLs) and I know that no one is making sure that she eats. They drop off meals, but they're not checking to see if she's eaten. Kind of ridiculous if you ask me, but I have limited options.

My loved one was previously a resident at Symphony of Valley Farms and the experience was not good. Extremely poor housekeeping, poor nursing, staff do not return calls and can never take your calls. Unable to provide protein for vegetarian diet. Constant turn over of staff. They recently lost the director of memory care and recently lost their executive director. Management is extremely poor. Several upset staff and resident families. Lots of falls and no one to answer the phone or let you in after 5 pm. Filling their rooms with high acuity patients. The place was good when we first got there, but went down hill with two different managers. No accountability or quality assurance.

We didn't stay but a couple of months with St Augustine. They turned out to not be a good fit for our mom. It was a beautiful place and had many great qualities but was geared more for those that can somewhat care for themselves. There were a lot of people there that were quite happy. But Mom needed more attention than she was receiving there. Also we had some issues with admin there. I would tell others looking that If the person is able to mobilize themselves they would do ok. Otherwise they will just spend their days alone in their room. Not much motivation given to keep them active, although that's not what they advertise.

This facility is VERY nice. My problem stems from an apparent corporate takeover that happened just before we decided to move in. The person who gave us the tour, made the promises, and was actually my reason for deciding to move in announced the next day that she was leaving. On the same day, the finance person and the chef also left. My loved one hates the food, which we had sampled before and found it ok. The housekeeping seems very good. I never have a problem speaking to the Director, [name removed], about any concern. She has bent over backwards for my loved one (who can be difficult on a good day). I would suggest hiring a better chef as a start to improving. The residents that have moved from place to place say Symphony at Delray Beach is just as good and bad as any other. That being said, and I know my loved one can not live in her home alone, this is my loved one's best location.

The facility itself is beautiful, so that is a plus. But my Mom didn't like the stay. The food was too rich and often made her sick. There had been several staff changes in the kitchen which didn't help. Each time a new chef came in they had to be made aware of my Mom's dietary needs. She didn't feel the costs coincided with the care. These were her chief complaints. There was an incident where my Mom had a visitor and the person at the desk was "harsh and rude" the visitor is 92, in excellent health and mind. She would not fabricate a story such as this. I can personally say that when I sent the coordinator a very pleasant departing email, it was not responded to. For these reasons I would not recommend Woodholme Gardens.

This place looks good. But after your loved one has been there a few months, you’ll see the other side. It’s not pretty. Check with the state ombudsman for residents and ask what residents are actually saying. You’ll find lots of complaints about food and resident care—including residents being forced out because Symphony doesn’t have staff trained to offer the higher levels of care advertised. That’s what happened to us. We moved my mother to another facility, which was traumatic for my mom but necessary. The staff are nice but severely overworked and undertrained. The director of sales and activities director were nice and caring. The executive director, billing director and nursing director left a lot to be desired in terms of skill, and truthfulness. We still haven’t been reimbursed for almost $2k that was paid in advance, and it’s been a year. Overall, I wouldn’t recommend Symphony. There are far better places for the money, with honest directors running them.

My husband was in the Memory Care building for 6 years before he died. The first couple of years were okay. Just before Covid the care began to decline. Admin does not communicate well with staff. They have high turnover and the new caregivers are not well trained in working with dementia residents. Workers spend more time on cell phones than interacting with residents. The building itself is well kept and the food is so so. I would not recommend the Memory Care unit to anyone.

I feel they are very understaffed and should not be taking in any more residents. [name removed] is very good at her job! She sold it well. And the price was within our budget.