Elegance Living, LLC

It has been an enjoyable experience for my loved one. She is much younger than the other residents, so some things she's not as interested in. But she joined a Scrabble group and plays Scrabble every day. And she has made friends. The staff has been good. I like that it's a smaller place, with only about 50 beds. So the staff knows all of the residents, and it's a more personal facility.

It has been an excellent experience so far and the community is kept very clean. The staff members are very professional and whenever we have questions or concerns they are very accommodating. We do like that we can pretty much come and go and do not have issues visiting or have to set up any appointments. We do see quite a few activities frequently going o which is nice.

I toured this community and it was nice! A bit newer than several others in the area.

Very clean welcoming community. The staff genuinely cares about the residents and want to work without any kind of issues and tries to be as accommodating as possible. The activity director does a great job, just wish they went outside more. I would recommend, nothing is perfect but I feel comfort knowing my mother-in-law is in good hands at this community.

Our family had an in person tour and it was a really nice tour experience but for us the apartment rooms felt like little hotel rooms with a small bedroom and shared rooms that had little to no privacy, but the staff members were incredibly nice.

My loved one likes mostly everyone there, that cares for them. Some are better than others, and the place seems clean but is very expensive. My loved one feels that, the food could be better. We picked this community because of the proximity.

This is a nice community. The staff are friendly and helpful. The cost is a little pricey. There are a lot of items you have to provide such as medications, bed linens, and more and this can drive up the overall cost. This is a well maintained and clean community. The staff communication was okay with the family, and it could have been better by being more proactive and more often towards the family about our loved one. There are three meals a day served to the residents, and the residents did have some choices available to choose from.

Our loved one was there a very short time before she passed. During that time, it looked like it would have been a great place for her. The staff were good about answering any questions. The care was okay, but because she was declining so rapidly, I think she needed more one-on-one attention.

Excellent place for mom or dad.

The experience has been good for my loved ones and family, overall. The community seems to be understaffed and this is the reason for my rating of a 3. My loved ones have experienced a lot of delays in getting requests resolved that they have spoken to the community about.

It is a pretty and very clean facility with beautiful apartments and common areas. It is a happy feeling when you arrive. Immaculate and run well. Unfortunately my dads health failed rapidly and he did not get to experience what they offer.

I would recommend the community to others for their loved ones. They could use additional choices of meals for the residents. A wider selection of activities for the residents to participate in would be nice. There are no activities after dinner for the residents to participate in. It would be nice to have more contact options for the staff. I have sent emails, and I don't get a lot of responses from my emails about my questions or concerns. The apartment, utilities, housekeeping, and all the meals are included in the monthly fee. Overall this is a nice place for a loved one to be at.

We are certainly pleased, but the one problem we have is communication. If you are visiting and you can speak to the staff and caregivers. The problem lies when trying to reach the staff via the phone, and it is hard to get a return call about the answers to our questions or concerns. They are good at calling us if there is something; however, if we missed a call, and try to return the call the staff won't be able to answer the questions. The internal communication with all the staff could be better, as it would help to be able to speak to the family in a timely manner. The care is good for my loved one. Medication management, transfers, dressing, and bathing assistance are some of the care the community is able to offer my loved one. The room, housekeeping, all the meals, utilities, changing of lines, and laundry service is included in the monthly rate. We do have to supply some medical supplies such as depends, some railings, and more for the community to use for our loved one.

The staff is nice to my loved one. We have only had issues with communication regarding my loved ones medications. Trying to get answers to our questions has been hard. They could improve on that. This location has 2 floors and is a stand-alone memory care only facility. They provide a lot of options to choose from during meals. The food is good. They go on outings for activities sometimes, as well as inside activities such as movies and bingo. The provide a calendar of their activities.

The lady who is in charge of setting things up is great. My loved one has had scheduled hair appointments and gotten skipped. That could be improved. My loved one doesn't like the food. We provide a lot of food for her to make herself. Housekeeping comes once a week. Laundry services are supposed to be done (sheets and towels) once a week and it was missed a few times. Billing is setup for automatic payments.

This was my first time in this situation and having to look for a community. This was a good community and a good tour and the community was nice. I just had to find something that fit in my loved ones budget.

This community was very nice but there was another community we liked more.

The tour was good but they only had the one room available that my loved one would have to share with someone else at the time and that wasn't an option.

I had a nice tour at Anchor Bay at Greenwich, but I didn't like the atmosphere. It seemed like a more stuffy place and didn’t seem as welcoming as it could be.

Based on our tour, it seemed like a nice place. But we didn't really see any residents up and about. They were all in their rooms with the doors shut except a couple of ladies doing a craft. We were there right after lunch, so maybe it was naptime. But not seeing residents around made me feel a little leary.