Elegance Living, LLC

It seems at times that the facility is understaffed. But I have only had positive experiences with the staff.

Once we realized my Dad could not live alone any more, I toured six places to be his next home. I choose Anchor Bay because of the friendly and caring staff, small size, and accessibility. He has been there a month, and is happy to be there. He feels safe and secure. He likes the food, and goes to all 3 meals a day. The staff is receptive to my phone calls and are helpful. My only complaint is that the back yard area in not accessible to him. He walks with a walker. He feels the ramp is dangerous and there is no hand rail to help him. I am sad that he can not go outside and enjoy the lovely back yard. I did mention this to the Executive Director, and he told me they are working on making it more accessible.

Assistance with filing long term care insurance was very poor. Staff was mainly friendly. Therapy department was good. Meals served should match the gourmet names that they were labeled on the menu. Very few meals were good. But to be fair, it's probably pretty hard to find kitchen help with much skill. Also, the Assisted Living part of the facility is very limited in the assistance they provide. A person should be pretty independent aside from needing reminders and help bathing.

Personal attention seems spot on.

They are very caring and attentive, they give emotional and practical support. Yes, we would recommend Tranquility at Fredericktowne to other families based on the experience so far

I am so happy I found this place for my Aunt & Uncle. The staff are an amazing group of professionals and genuinely care about the residents. The staff care recommendations have been so helpful Thank you!!!

Staff are very kind and care is good. Food is fair. Needs some cosmetic refreshing. Overall very satisfied.

Facility is generally clean. Staff is courteous , caring and considerate. Right at Home and Nurses on Call area all very helpful.

We have much better experience with medication management than [name removed]where there were lots of problems. Communication is good. The apartments are very nice and updated. Nice wood floors. Mom got a big one bedroom with a balcony. The place is kept very clean. Good variety of residents mostly friendly. Exec director just resigned. Nursing staff several resigned. ?? lots of staff turnover. Most of the staff are very friendly and helpful. Food is okay. Sometimes really good. Sometimes not. Lots of activities daily. Biggest concern right now is staff turnover. Price is higher. [name removed] does great job with residents laundry. She even puts it away. But i don't think she will be staying much longer (retirement).

The aides are so good with my mom She has good, caring relationships with a number of them. Communication with families could be improved. I visit at least once/week, but only hear how my mother is doing from her. Does the staff have concerns? How do they feel about her care? Do they see progress or regression?

I would like to see better communication with meds and transportation to appointments to the family. What I like most is they don't have to get out in the winter. Yes, I would recommend Gardenview to other families based on the experience we have had so far.

I think that they need a shuttle bus that accommodates those with limited mobility if they don't have one. If they have one, make sure the residents are informed. Let residents and relatives know the use policies of the Atrium. My Dad didn't think we could bring in outside food and eat it in the Atrium. Post activity itinerary online so relatives can call and remind loved ones what there is to do.

If you have any questions or concerns, make sure you voice them to the appropriate employee. They are good at addressing them in a timely manner.

I had to move [name removed] out due to him being unable to adapt to not smoking in his apartment. Staff worked with me and him, but he refused to stop smoking inside. They were very compromising and concerned but in the end I had to get him an independent living apartment. The only thing negative about the experience was they did not clearly explain the way the medical service works. I was told he could use his doctor, but later they told me he had to use the doctor they provided. And once I got him checked in, it seemed like they just left him hanging, with no welcoming. It felt like they just wanted his money. Dealing with the nurses could be a bit confusing Vegetables were overcooked

My mom had dementia and they were sensitive to her needs. Staff was nice. She was there only 5 weeks before she passed. I think staff was good. She fell while she was there and i was not happy about that but she was on heavy meds at that time. Belongings got lost but that was due to other residents taking things by accident. I felt she was safe there and she was adequately taken care of. I dont regret my decision. It was still during covid and mask protocol was still in place Staff kept it pretty safe

I would recommend it if that is the type of facility they needed. We liked the facility and the staff was friendly and welcoming.

I went there I was happy to see many men. In most of the other places there were many few men. And the memory care was much more appealing to me. Even the entrance was much more attractive than the other places. Although now that he is memory care there are very few men. But that is not a problem now.

What I like the most about Woodholme Gardens is the friendliness of the directors and the chef. Based on the experience I would recommend this community to other families who may need a place for their loved ones

I found staff to be helpful and responsive to my concerns. No staff there seem to check email so it really is best to just be there or call staff directly. My mother’s 30 day review was done more like at 60 days and they did increase the price due to her needs changing. Staffing is good but the place clearly runs with a skeleton crew over the weekend. Staff certainly check in with residents regularly and make sure all needs are met. I stop in the nursing office several times during visits and they are always responsive though don’t necessarily let me know the plans so I follow up for my own peace of mind. Overall, my mother is happy and well taken care of.

We chose Anchor Bay at Greenwich because of their willingness to work with us and their fast response time. The location was also a factor. The staff is very accommodating and kind. They understand.