Elegance Living, LLC

At Tranquillity at Fredericktowne they are doing a nice job. Some things aren't perfect. One is their promise to provide green salads or fresh fruit at all meals. I made clear that that was a primary criterion in selecting this facility, but it isn't consistently provided. I would like to see this improve. Management staff are extremely helpful and friendly here. Overall it's been an extremely positive experience.

I think they do a great job overall at Woodholme Gardens! it has been a great experience right from the the start. Audrey, the sales rep we worked with, was personable, understanding, compassionate, and knew how to keep in contact without being pushy. The staff in general are for the most part friendly, professional, and cordial. The facility is clean and well kept, and they've got a lot to offer the people who live here. They've got good food, a variety of activities, and just a good atmosphere overall. I highly recommend them!

Overall we are very pleased with how things have gone at Woodholme Gardens, it is a fantastic community. The facility itself is attractive, and always immaculate. Both the common areas as well as the residents rooms are kept spotless, and the same is true of the residents. My loved one always looks clean and well taken care of. And the care staff they have working here are wonderful. They treat the residents with a tremendous amount of understanding and respect. They know the sorts of behaviors and issues that dementia patients can face, and they are patient and respectful. My loved one has really settled in well here, he has made friends and he even loves the food! However, one area they could really stand to improve is their billing department. We've had discrepancies in the price we were quoted and what we were charged, and when we pointed this out to them and they said it would be fixed the next bill they arrived was also incorrect in a different way than what we had already discussed. And to top all those issues off the person who is in charge of their billing is hard to get a hold of, she never seems to be in her office, and doesn't respond quickly to messages that are left. All that being said, it is a wonderful community, and I would recommend them highly to anyone!

The person Margie Director of sales she has been wonderful. The residents seem happy. It's beautiful. I just can't enough about it.

We chose this community because it was in our budget and it was close to were our family home is. Our mother was able to stay in the neighborhood. The feeling of Greenwich Bay was very warm, welcoming and supportive; they really made us feel like we belonged there. Our mom has been adjusting wonderfully and we are thankful for A Place for Mom. It seemed like perfect timing for our situation.

We chose Greenwich because it was in a very easy to get to location for our family. It is located close to our home. We also like the room they had available location, it is pretty centrally located to everything that is needed or wanted. The room is very easily accessible. We are very pleased with our choice and would recommend it to anyone.

The staff is very responsive to any issues or perceived problems. All issues, even complex ones, were resolved quickly and efficiently. The staff seem to actually enjoy their work. My wife is very comfortable at Symphony and I am very pleased with the overall experience.

The staff was very patient and helpful as my mother took over a month to adjust to her new living situation. When I hear the staff talking to the patients, they're always so kind and positive. There are so many activities to keep the residence active and happy. It did take some time for the staff to get the à la carte care pricing correct. When mom first moved in the care prices were extremely high and we had to work with the nursing staff to determine what she actually needed..

Many times I came in and found [name removed] in the same clothes he had worn the day before and his bed unmade. I changed him into clean clothes. I also changed his sheets and made his bed many many times. Other than that I found the place clean and the food good. The staff was always friendly and responsive

We were very satisfied with your services. Mom is in a great place. I would recommend to others

From [name removed] perspective she is one of the most sane people there and is not happy! However; the employees are lovely! Many activities that Rosemary gets involved in! Which is great for her! The activity director is phenomenal! The food is good though [name removed] complains too much beef, gravy. The chef is top notch, though as I have eaten there! The house cleaning is really good! The housekeeper is so kind and helpful to Rosemary.

It's a small and homey place. Staff is very caring, the residents are able to receive personalized care. Also, activities, arts, games, bingo, field trips. Live entertainment. They do a good job to keep the residences stimulated and active.

Lots of activities and a very tidy clean place

The activities director is amazing. Her name is [name removed]. She goes above and beyond for the clients and families. The staff is friendly. The dining is excellent. A few of my mom's clothing items went missing which was frustrating

It seems at times that the facility is understaffed. But I have only had positive experiences with the staff.

Once we realized my Dad could not live alone any more, I toured six places to be his next home. I choose Anchor Bay because of the friendly and caring staff, small size, and accessibility. He has been there a month, and is happy to be there. He feels safe and secure. He likes the food, and goes to all 3 meals a day. The staff is receptive to my phone calls and are helpful. My only complaint is that the back yard area in not accessible to him. He walks with a walker. He feels the ramp is dangerous and there is no hand rail to help him. I am sad that he can not go outside and enjoy the lovely back yard. I did mention this to the Executive Director, and he told me they are working on making it more accessible.

Assistance with filing long term care insurance was very poor. Staff was mainly friendly. Therapy department was good. Meals served should match the gourmet names that they were labeled on the menu. Very few meals were good. But to be fair, it's probably pretty hard to find kitchen help with much skill. Also, the Assisted Living part of the facility is very limited in the assistance they provide. A person should be pretty independent aside from needing reminders and help bathing.

Personal attention seems spot on.

They are very caring and attentive, they give emotional and practical support. Yes, we would recommend Tranquility at Fredericktowne to other families based on the experience so far

I am so happy I found this place for my Aunt & Uncle. The staff are an amazing group of professionals and genuinely care about the residents. The staff care recommendations have been so helpful Thank you!!!