Elegance Living, LLC

The overall score was a 3 and while we are not fully blaming them for our loved ones fall, our loved one did break her hip after not being in there even 3 months so for that reason we couldn't give it anything higher. I do wish these nursing facilities could start using the foam padded material that they use for kids playgrounds, so when the elderly fall there is less of a chance of breaking bones. However, Symphony was as close to a "home" feeling as I got from any of the other 6 facilities I looked at.

I would rate my overall experience with Woodholme about a 3 on a scale of 1-5 mainly due to cost concerns/issues and open, ongoing communication with professional staff regarding residents' healthcare needs. We've experienced unavailability when we've contacted nurses and the director with questions or concerns.

No communication. Trying to get someone to call you back was difficult at times.

Dealing with Woodholme Gardens Assisted Living Facility in Pikesville overall thus far has been a fairly positive experience. Woodholme rates higher in facility attractiveness, meals, and activities. Staffing needs to be increased with quality, qualified staff from the Director’s position to the health aide’s positions. Most of the staff has been observed to be friendly and caring, however, unfortunately, my brother has experienced some staff who have not been pleasant and have demonstrated unexceptionable healthcare practices. Healthcare services at Woodholme overall could improve. There have been several times when my brother has fallen in his room and has used his alert to call for help and no one immediately responded. He ended up waiting a substantial period of time. The cost of Woodholme is way too much to be encountering these major short comings we’ve experienced at WALF, especially in the most essential areas of affordable cost and healthcare services.

Today my sister in law, a resident of Wentworth was discharged by the hospital. Because the release happened after 3 pm, Wentworth said she needs to go back the following morning, "It s protocol". So she is now with her clothes and a bag ready to go back sitting at the local hospital on her bed waiting for tomorrow morning to go back to her residence for which she pays in advance every month. My discussion with staff was always answered with the word" Protocol" . Few times earlier this year she got back from a hospital stay to the residence later in the evening and nothing was said. If something has changed in your protocol, you need to inform to everyone involved and the date of the regulations that are in effect.

I think they did a really good job onboarding. It is a very intimate facility. However I did feel that they nickle and dime you to death

There is poor communication. One person will tell you she is eating great and the next person will say she isn't eating. Every time I am there, not one person walks past her room to check on the patients. They do have fun activities.

They are good to the residents. The food is good as well. The rooms are very good size. Have room for a bed, chair, small sofa, lamps etc.

my mother had pictures taken of her inappropriately last October and we've taken her out since then but we have not heard anything about the case nobody will answer my questions so I can't say the care there was that great for the value her meals were fine activities I think she went to a few activities but the cost I feel for the care was just a little high. Her clothes were always disappearing and she always had somebody else's clothes they had lost her bedspread for like 6 months nobody knew where it was at and then it just appeared one day when I kept pushing for where it was at.

Overall I've been pretty happy. I'm sure anyone can find issues wherever they go especially when your looking at how there car for your mom. No one can be perfect. You should keep tabs on what is happening and visit or get to know the staff. The room sizes are great. Besides clothes I have not had to bring anything else in for her. Only special treats we take for her.

We weren't very happy with Tranquility. They seemed short on staff and the facility was not very homey feeling.

They don't do what they say they do change pads when dirty/wet. (i.e. change bedding when she has shower get shower when schedule). Bring to a attention health issues Don't use medication provided for issues.( Infected toe sores on buttocks) Don't engage/work with them as a advertised. Don't relay information about residents to next shift. Lost jewelry (never found) bedding, glasses, teeth ( they don't notice things) Meal are always the same thing too fancy, no ordinary home cooked meals. Menu need changed. (i.e. meatloaf alfredo, turn/egg salad sandwiches)

I would not recommend to anyone. Constant change in leadership and staff. Did not follow through on care promised. Very disappointing!

The business administrator gets things done! They need to better their communication.

Facility common areas nice private room not cleaned that often Everyone is friendly to your face Poor not enough staff to care for patients Some staff care other are there just for a paycheck and to eat the food Food is like slop cold and hard to eat The Activity director is a joke Expensive place just to sleep and eat slop Management needs lots of improvement

The laundry is not good - many things are lost. Management is not taking responsibility and needs to step up. Most food looks nasty, they need to fix things that the residents will eat. Overall I would still recommend Symphony of Valley Farms.

I would say make sure you keep an eye on your loved one as they don't do quite what they say they do there.

I have concerns with the lack of communication within Care staff and administrative staff in regards to day to day care. Things went missing and no one there took any of this as important. They did not address the situations properly. Based off of our experience there, we would not recommend St. Augustine Plantation to others.

They have nice sized apartments and its a beautiful facility. We would recommend this community to other families.

Our experience has been okay. There are some items that could use improving overall such as food, activities, and communication with the family. I would recommend you ask several questions to make sure it will be a good fit, and to allow your loved one some time to settle into the community. The community did a great job during the tour of marketing and selling the best of the community, and not all of it has been good for us.