Elegance Living, LLC

The staff is very responsive to any issues or perceived problems. All issues, even complex ones, were resolved quickly and efficiently. The staff seem to actually enjoy their work. My wife is very comfortable at Symphony and I am very pleased with the overall experience.

The staff was very patient and helpful as my mother took over a month to adjust to her new living situation. When I hear the staff talking to the patients, they're always so kind and positive. There are so many activities to keep the residence active and happy. It did take some time for the staff to get the à la carte care pricing correct. When mom first moved in the care prices were extremely high and we had to work with the nursing staff to determine what she actually needed..

Many times I came in and found [name removed] in the same clothes he had worn the day before and his bed unmade. I changed him into clean clothes. I also changed his sheets and made his bed many many times. Other than that I found the place clean and the food good. The staff was always friendly and responsive

We were very satisfied with your services. Mom is in a great place. I would recommend to others

From [name removed] perspective she is one of the most sane people there and is not happy! However; the employees are lovely! Many activities that Rosemary gets involved in! Which is great for her! The activity director is phenomenal! The food is good though [name removed] complains too much beef, gravy. The chef is top notch, though as I have eaten there! The house cleaning is really good! The housekeeper is so kind and helpful to Rosemary.

It's a small and homey place. Staff is very caring, the residents are able to receive personalized care. Also, activities, arts, games, bingo, field trips. Live entertainment. They do a good job to keep the residences stimulated and active.

Lots of activities and a very tidy clean place

The activities director is amazing. Her name is [name removed]. She goes above and beyond for the clients and families. The staff is friendly. The dining is excellent. A few of my mom's clothing items went missing which was frustrating

It seems at times that the facility is understaffed. But I have only had positive experiences with the staff.

Once we realized my Dad could not live alone any more, I toured six places to be his next home. I choose Anchor Bay because of the friendly and caring staff, small size, and accessibility. He has been there a month, and is happy to be there. He feels safe and secure. He likes the food, and goes to all 3 meals a day. The staff is receptive to my phone calls and are helpful. My only complaint is that the back yard area in not accessible to him. He walks with a walker. He feels the ramp is dangerous and there is no hand rail to help him. I am sad that he can not go outside and enjoy the lovely back yard. I did mention this to the Executive Director, and he told me they are working on making it more accessible.

Assistance with filing long term care insurance was very poor. Staff was mainly friendly. Therapy department was good. Meals served should match the gourmet names that they were labeled on the menu. Very few meals were good. But to be fair, it's probably pretty hard to find kitchen help with much skill. Also, the Assisted Living part of the facility is very limited in the assistance they provide. A person should be pretty independent aside from needing reminders and help bathing.

Personal attention seems spot on.

They are very caring and attentive, they give emotional and practical support. Yes, we would recommend Tranquility at Fredericktowne to other families based on the experience so far

I am so happy I found this place for my Aunt & Uncle. The staff are an amazing group of professionals and genuinely care about the residents. The staff care recommendations have been so helpful Thank you!!!

Staff are very kind and care is good. Food is fair. Needs some cosmetic refreshing. Overall very satisfied.

Facility is generally clean. Staff is courteous , caring and considerate. Right at Home and Nurses on Call area all very helpful.

We have much better experience with medication management than [name removed]where there were lots of problems. Communication is good. The apartments are very nice and updated. Nice wood floors. Mom got a big one bedroom with a balcony. The place is kept very clean. Good variety of residents mostly friendly. Exec director just resigned. Nursing staff several resigned. ?? lots of staff turnover. Most of the staff are very friendly and helpful. Food is okay. Sometimes really good. Sometimes not. Lots of activities daily. Biggest concern right now is staff turnover. Price is higher. [name removed] does great job with residents laundry. She even puts it away. But i don't think she will be staying much longer (retirement).

The aides are so good with my mom She has good, caring relationships with a number of them. Communication with families could be improved. I visit at least once/week, but only hear how my mother is doing from her. Does the staff have concerns? How do they feel about her care? Do they see progress or regression?

I would like to see better communication with meds and transportation to appointments to the family. What I like most is they don't have to get out in the winter. Yes, I would recommend Gardenview to other families based on the experience we have had so far.

I think that they need a shuttle bus that accommodates those with limited mobility if they don't have one. If they have one, make sure the residents are informed. Let residents and relatives know the use policies of the Atrium. My Dad didn't think we could bring in outside food and eat it in the Atrium. Post activity itinerary online so relatives can call and remind loved ones what there is to do.