Elegance Living, LLC

Overall, we have been satisfied with the care our family has received. Lately there has been an issue with her health and we feel it has not been dealt with correctly. We have brought it up more than once and have been told not to believe the staff that deal with her. I have to believe that what they have said is correct because the issue has not been resolved yet. Tomorrow, she returns to the doctor, and we will get the right answer. We are sure the protocol for her issue has not been followed. Her comforter was supposed to be washed and at first we were told they couldn't do it. Then we were told they did. This information was not conveyed to us by the staff. All her clothes were supposed to be washed, and we know they were not. When we bring these issues up, they tell us a different protocol. She sits in the same chair in her room, and we believe it was never dealt with properly. To add insult to injury. they asked us to take her comforter and wash it.

My mom has been living at Anchor Bay in East Providence in their memory care unit for a couple of years now, and she loves it. She says the food is delicious. She really enjoys the weekly outings on the bus and the Tuesday entertainment. It is a great relief to see her so happy every week and not sad to return home after I take her to lunch. The regular staff on the floor are wonderful, as are the medical team. It gives me peace of mind to know she is happy and cared for. Personally, I would love to see the area where the residents gather daily, spruced up a little. The colors are boring, and it doesn't look very inviting or comfortable, but that doesn't seem to stop my mom from spending most of the day there. Overall, we are happy with our choice to make Anchor Bay her home.

The staff has been very attentive and kind. There have been a few small billing errors that we needed to look into, but they were fixed quickly. There have been moments of small mix-ups with belongings and meds. The facility is very clean and maintained. Dad had to go to the ER and a representative from Tranquility was with him the whole time to communicate with medical staff. Overall it is a great place. The rooms are a great size and well maintained and dad has been enjoying the menu and more importantly, is eating!

I like the cleanliness of the community. Full calendar of activities and weekly field trips. They also seem to have a full menu of food options for my mom. Yes I would recommend

I would give them a 4.5. The facility is clean, the dining area feels like a nice restaurant, they have activities to engage the residents and the staff are caring. My mom was at Woodholme Gardens for 4 months of assisted living and 7 months of Hospice Care. By the time she passed in [removed name] the Woodholme staff and care team felt like family

We have been very satisfied with Anchor Bay. I would recommend it to others

The staff is very nice, and will give you a thorough tour of the place. Everything is centralized, which is great for people with limited mobility. It is one of the better bangs for the buck -- feels like luxury but much more affordable than some of the other communities in the area.

Staff is extremely friendly and appear to really enjoy their jobs. My mom is extremely happy. A negative is that there's no oversight of who comes into the building. I've never tasted the food, but it doesn't seem like there are a lot of healthy options.

I think the staff is quite good. Both the health director and the facility director are pretty communicative and responsive, with occasional lapses. The other staff members are competent and pleasant and seem to really like the patients. Our family member says the food is good. The rooms are a little sterile in Memory Care but that seems to be the rule in these places. The common areas in Memory Care are not as nice as those in assisted living. However, overall I think this is quite a good facility.

Staff is very kind and really do take good care of the residents.

Very nice, make her happy and feel welcome, wish the rooms were bigger for the price. She complained about the food but unless its not a stick of butter with salt on top, she was going to complain no matter what

Such a difference after Capitol Ridge which was not a good match. This does not feel like a hospital and the function rooms are more modest. The grounds are beautiful. Plus the price, although still almost beyond my means, is more reasonable. Not as top heavy with managers. I do wish the meal times were different. 8. 12 and 5:30. And coffee for self service near lobby should return. I will ask that the piano in memory care be tuned. I would play it if it were and wouldn't mind an audience. Music is so important to memory care. The main lobby piano is fine but very public.

The staff is very responsive to any issues or perceived problems. All issues, even complex ones, were resolved quickly and efficiently. The staff seem to actually enjoy their work. My wife is very comfortable at Symphony and I am very pleased with the overall experience.

The staff was very patient and helpful as my mother took over a month to adjust to her new living situation. When I hear the staff talking to the patients, they're always so kind and positive. There are so many activities to keep the residence active and happy. It did take some time for the staff to get the à la carte care pricing correct. When mom first moved in the care prices were extremely high and we had to work with the nursing staff to determine what she actually needed..

Many times I came in and found [name removed] in the same clothes he had worn the day before and his bed unmade. I changed him into clean clothes. I also changed his sheets and made his bed many many times. Other than that I found the place clean and the food good. The staff was always friendly and responsive

We were very satisfied with your services. Mom is in a great place. I would recommend to others

From [name removed] perspective she is one of the most sane people there and is not happy! However; the employees are lovely! Many activities that Rosemary gets involved in! Which is great for her! The activity director is phenomenal! The food is good though [name removed] complains too much beef, gravy. The chef is top notch, though as I have eaten there! The house cleaning is really good! The housekeeper is so kind and helpful to Rosemary.

It's a small and homey place. Staff is very caring, the residents are able to receive personalized care. Also, activities, arts, games, bingo, field trips. Live entertainment. They do a good job to keep the residences stimulated and active.

Lots of activities and a very tidy clean place

The activities director is amazing. Her name is [name removed]. She goes above and beyond for the clients and families. The staff is friendly. The dining is excellent. A few of my mom's clothing items went missing which was frustrating