Eden Senior Care

They have had a lot of issues with the TV/internet and based on the experience we would recommend Charleston House to other families based on the experience we have had so far.

My father in law has passed but we were very very happy there. He came out of his shell and did well while he was there. Everyone was super nice there. Most residents leave door open when they are in their unit. Every single person who walked by say Hi [name removed] . Not just a hi but by name. They got him to go down stairs for meals which he was not happy about and ended up enjoying. The response from management was very prompt when we had a concern. He enjoyed the food. Had a good variety. Biggest complaint was no stuffing on turkey day ! We had brought him a plate from home so not a big deal. He was fully incontanent so needed to be changed and a 2 person lift or sometimes Hoya. Most places wouldn't take him. I did negotiate in the contract a flat fee per month if he decided to not go down for meals or couldn't. Otherwise it is very pricey to pay per meal. A little deceiving in the paperwork. The transportation provided by them is for appointments only and is very limited. We thought since we were within the radius we could use the bus to transport anywhere including our home. Bus was broken more then it worked while he was there. We realize nowhere is perfect and everywhere is short staffed but overall very pleased while he was there. We did tour over 10 places. Stayed for rehab at several different ones and still more than happy with charter overall.

I had built a strong relationship with the staff and they truly were a partner to me. The reason I didn't give a 5 is the overall challenge of those facilities- changing staff, new company buying them, some slight breakdowns in communication. I would highly recommend them though- being involved is very important.

The people are friendly but staff seems to change often. Communication with the family isn't the best.

The community and staff have been good all around. It's just the unfortunate that they have changed management/companies multiple times in the past year and a half. Which led to staffing shortages unfortunately. That would be the only issue we have experienced.

The facility recently went from Dimensions to Eden Vista, the new owner. There is a new program manager. I'm not sure if other changes are coming. The place is smaller than some, which my mom likes. There is a homey atmosphere due to the smaller size. I was told that a lot of people complain about the food, but I don't know if the residents shared their concerns with the staff. Some staff aren't very good about returning calls. More activities would be nice, as well as outings. It is too expensive, as are most assisted care facilities.

Research the facility by talking with the residents and caretaker/wait staff; visit at meal time, look for hidden charges such as telephone calling area, transportation range included in monthly fee, meals in room vs dining hall, etc.. How are damages to personal effects caused by another resident handled?

Food is very good. They've had the same chef for decades. They are in process of updating the cottages.

This is the 2nd facility I have had my wife in. The first had problems keeping management and that trickled down through the ranks. I felt care was being adversely affected. Actually heard about Maple Ridge from the marketing person at another senior community I visited.

My loved one is currently a resident at Dimensions Living Prospect Heights and overall things have been mostly good. The cleanliness is great! The activities and value for cost are okay. However, my loved one has had money stolen twice. I would recommend this facility to others, with the caveat of security/theft issue.

They seem to be doing all that they can - so no complaints. The staff are kind and attentive and treat my mom well.

My loved one is currently a resident at Charter Senior Living Poplar Creek and she is getting very good care at this facility. Based on the experience, I would recommend this facility to others.

We visited several communities and this one has a Shelter certificate so we do not have to move my mom again and the community is very friendly and they care about her.

My friend staying at Dimensions compliments and acknowledges MANY of the staff members throughout the facility.. Per [name removed] "I am pretty sure that I have covered all the people who have helped me tremendously, and unfortunately most likely THANKING THEM personally, would take days to do. I would like all of them to also know that it takes a very special person to allow and promote Residents to maintain their Dignity no matter what" I hope his comments express his gratitude for the time he has been at Dimensions Living of Burr Ridge

I don't like that there's not a dining room. If you want food, you have to use a ticket and then take it back to your place to eat it by yourself so that's been a real bummer for me and for my mom. They have tons of activities, which is great, however my mom hasn't really participated yet. And the staff is super friendly.

Eden Vista of Stow is a good place for my mom and the staff members are great. I appreciate your guys for helping me - they could do more activities. However based on the experience we have had so far, we would absolutely recommend this community to others.

I liked how much they really cared and took the time to know my mom. When my mom was passing away, they were very compassionate and would come in and talk to her like she was still with us even though she was unconscious. They loved my mom's cat (Boots) like it was their own.

We used Dimensions for respite care. We would have loved to stay permanently but this community did not transition to Medicaid once we ran out of money. We picked this community, because it was friendly and attentive staff, clean, and small number of residents in memory care.

The staff members at Eden Vista of Fond du Lac are very friendly and seem to treat our loved one very well. Based on the experience we have had so far, we would recommend this community to other families.

My loved one is currently a resident at Rock Run Place. The staff is very friendly. The housekeeping is very clean. As far as the food, I would rate it 4.0 most of the time. The food is good, according to my loved one. I would recommend this facility to my own family and friends. It's a great place and would be the place that I would choose to go to if I needed any assistance care.