Distinctive Living

Well I'll put it this way a place for mom was very good. As for hidden hill it was all good but turned out to be not so good once he was moved in nothing went like they said end of story would not recommend them [name removed] passed away last year so it doesn't matter anymore

I have a very close relative in this facility and there isn't enough personnel to care for all these poor people and the ones there don’t have empathy for these patients at all. The aids are always on their phones, that door that goes out the parking lot doesn't work, the alarm of that side door doesn’t sound to when going out. They don't really care for these people as i watched one lady in the front office area walk right past a resident asking for help. Honestly it was disgusting what i saw and witnessed it myself. I tried to spoke Director about what I seen but she told the lady up front she was busy and closed her door which was very disrespectful. After that incident I knew this place is no good for anybody. when I go the Memory Care part of the building it always smells like urine. The aids always sit around the kitchen area and talk on the phone and ignore the residents. This plave is out of control and you can't speak to anybody in the front offices as they are always gone.

I would never recommend that horror show of a place to anyone. Worst place I could've ever admitted my father.

When my relative moved in this assisted living facility it was [community removed]. [community removed] was recently taken over by Mira Via. After [community removed] was taken over by Mira Vie, the quality of care became awful. We paid extra for the facility to supply my relative with her medication and there were a minimum of 2 instances where the medication was not delivered. The facility had a GI outbreak and the relatives of the tenants were not notified and there were no signs posted at the facility. My relative had a infection and it took days for them to do the bloodwork. If you call the nurses office, the office will never get back to you. In order to minimize the impact of the poor medical care, we even hired a private aid that supported my relative 10 hours a day. Due to the poor medical care we rushed my relative to another facility and disposed of her couch in their trash and now the facility is charging us $[removed].

What they could improve on - Everything!!! They're inattentive to their patients/residents. Among other things. At least that was my experience. I wouldn't let anyone else I know place a loved one there!!

The memory care was absolutely horrible for my mom. Most of the staff was lazy, not educated on dementia, didn't care about anyone but did care about getting their lunch order to Sheetz. The nurses didn't work well with Careline Hospice (horrible too). My dad is in Assisted living, no house doctor for entire building just nurse practioner. He gets evening meds at 9:00pm most nights, most people are sleeping at that hour. Staff isn't consistent, actually short staffed. Some weekends hardly anyone. On tour they make you think it's like a 5 star resort but in reality it's not.

Run Don't walk away from this place!! They're extremely nice when they're "selling" Themselves as a caring clean operation. Once your loved one is placed there the cleanliness AND caring goes out the window. My family and I went to visit my father at the facility shortly after he apparently had fallen out of bed for at least the second time within two months (my family and I had taken care of my dad for 3+yrs prior to him entering the facility and he NEVER fell) And to our surprise his room looked like a crime scene. There was blood still on the floor of his room and on his bedding. Wait It gets better!! While we were taking my dad outside for some fresh air my wife noticed that he was walking oddly. When I pulled up his shirt to check on his pants he was wearing his roommates pants!!! My father wears a size 38 waist and is 6'4" His roommate is probably a 32 waist and under 6'. How they got him in those pants I'll never know but they did. And when I confronted them on the condition of the room and where his pants were I was met with blank looks and no answers. Needless to say This place is a total disaster and I couldn't recommend it in good conscience to ANYONE!!!

All categories are 1 if I could rate below that I would. Horrible experience please be advised when you are referring people's loved ones to Maumee Point

We moved Mom into [community removed], where she was very happy and well cared for. Distinctive living bought Chelsea and changed it to Mira Vie. The problems began shortly after they took over. Unfortunately they did not take into consideration this was a memory care facility not Senior Living. Complaints about how nasty and greasy the food was, scrambled eggs were greasy and nasty, her Ginger Ale, when available tasted watered down. Representatives went in the seniors rooms while they were at lunch "to take measurements" without first notifying the families or the residents, leaving closet doors opened and things moved. Upsetting a whole wing of people. With this just the beginning of her complaints. Mom's became agitated and we noticed she was becoming more confused, to the point she told us she wanted Out of this prison NOW. We moved Mom out of there in July. We don't know what Mira Vie's intentions were, but the went about it the wrong way. With that being said, we were not pleased with the live meet and greet over the internet they did for residence families, it was more like a "Look who we are" and gave most of the people online with them the impression they cared more about their image then the Seniors they claimed to care for. So, we have nothing good to say about Moms experience or ours.

If you like the price to go up 3 times in 6 months. He had a broken wrist and bed sores. They never informed us of injuries and money price increases. When they took [cost removed] out of the checking account without an explanation I Gave them a 3-month notice for moving out. Then when I moved him out they told me I didn't give the notice and tried to charge me [cost removed] They play a great game with your health and money. Don't let your loved ones go there.

I have a relative in this facility which does not have enough personnel and the ones there don’t have empathy for these patients. The cares they are a lot on their phones, that door that goes out the packing patients escape from back there, the alarm of that back door doesn’t sound to loud. No one can hear it from up front. They are not really pain attention to these patients. No commitment at all. I saw and witnessed it myself. And I spoke about it to the director [name removed], and nothing was done about it. After that incident they treated me like it was my fault And when I go the other side it always smells like urine. There’s a male patient always lock up in his room screaming for help and no one pays attention to him.

[name removed] passed away [date removed]. He got a blood infection during his 13 days there. He got septic was on a vent in the ICU for several days. I got him home with Hospice. I don't recommend that place at all. Not enough staff at night and to get better care and supervision you have to pay more. I regret going there and [name removed] deserved better. My heart is broken over it.

My family member past less than a month ago, I witnessed several times people not getting treated fairly. Witnessed drinks taken away from residents, I am sure it’s because people not wanting to help with restroom issues, There was a new man that I believe was maintenance that was trying to make a difference doing things to better the place, was very polite and patient with the residents. I am relieved that my family member has passed so I am not having to worry about his care, or people not speaking English, I got tried of requesting the littlest things repeatedly. Soap to wash hands, the TV to work, clothes to smell clean. Room to be cleaned. This is not a cheap place, you are getting fooled by the staff that people care and are taking care of your family member, being feed the same food every week. I hope the state makes a visit and shuts the place down. The manager is rude, and doesn’t appreciate the 1 or 2 good employees that she does have, she should hire English speaking

Don't go there unless your entire family speaks Spanish or Haitian. Only the always absent office staff speak English. The meals were disgusting.

Bridge to gazebo is rickety. I got a sliver in my hand from the railing. Also could be dangerous if someone fell. They could easily fall into the water. It should have vertical supports to the railing to prevent someone from falling in the water.

They feel 30 min. is an appropriate wait time after pushing the call button that residents wear. However, my mother's waits were much longer and often left unanswered. We had to find another place for mom after many meetings, emails, phone calls, and promises from staff as Inspired Living was not a safe place for her.

My husband got a blood infection at Inspired Living and was medically mistreated there. They have now blocked me in their email. I don't think they're trustworthy. They poorly transitioned him from home to memory care. And they failed to update me with critical challenges he experienced in in the 13 days he was there. He went to the ER three times in those 13 days, by ambulance, which I had to pay for. He ended up on a vent and septic. He is now at home with me in hospice care for his final days. I want my money back, even though I know that's impossible. They don't deserve it. I regret ever taking him there and trusting them.

The rooms were awful. My loved one was there a short period of time. The interaction with the staff was okay. Overall, I would not recommend to anyone.

I think people need to understand that these facilities want people to rent their apartments, they are not interested in the appropriateness of the patient. They say that they will be able to care for people and be able to handle their needs, but a lot of times it is not appropriate for what they provide. They really did not evaluation of my mother at all. She had a walker and they put her the furthest away from the dining room and also they never walked with her. She walked in here with a walk and within less than 10 days she was unresponsive to me. She had a huge decline just within a day and no one called to inform me, because they have no one to asses the residents. She had not eaten in 6 days and no one told me that. The only reason they called me was because she fell. They promise a lot of things that they would do and did not carry through with any of them. It is a beautiful place but I would tell others to be very careful. It was a horrible experience. They should have known that my mom was not appropriate for the type of care that they said that they provided. It would be a great place for someone who is more independent and just need a little bit of care, but for those who are more elderly and frail and need more health needs, I would definitely not recommend them. They are more worried about filling the bed rather than caring about the patients needs. Make sure to advocate for your loved one.

We toured Inspired Living at Ivy Ridge and it was a no from the moment that we walked in the door. The urine odor was absolutely awful. We wanted a place that did not have that typical "nursing home" feel to it and we got that immediately here.