Distinctive Living

My family member past less than a month ago, I witnessed several times people not getting treated fairly. Witnessed drinks taken away from residents, I am sure it’s because people not wanting to help with restroom issues, There was a new man that I believe was maintenance that was trying to make a difference doing things to better the place, was very polite and patient with the residents. I am relieved that my family member has passed so I am not having to worry about his care, or people not speaking English, I got tried of requesting the littlest things repeatedly. Soap to wash hands, the TV to work, clothes to smell clean. Room to be cleaned. This is not a cheap place, you are getting fooled by the staff that people care and are taking care of your family member, being feed the same food every week. I hope the state makes a visit and shuts the place down. The manager is rude, and doesn’t appreciate the 1 or 2 good employees that she does have, she should hire English speaking

Don't go there unless your entire family speaks Spanish or Haitian. Only the always absent office staff speak English. The meals were disgusting.

Bridge to gazebo is rickety. I got a sliver in my hand from the railing. Also could be dangerous if someone fell. They could easily fall into the water. It should have vertical supports to the railing to prevent someone from falling in the water.

They feel 30 min. is an appropriate wait time after pushing the call button that residents wear. However, my mother's waits were much longer and often left unanswered. We had to find another place for mom after many meetings, emails, phone calls, and promises from staff as Inspired Living was not a safe place for her.

Make sure you give your 30 day notice before you new bill will be due because If you stay one day over the 30 Days you are not prorated you pay a full month. TOTAL [profanity removed]!! Read all the fine print.

My husband got a blood infection at Inspired Living and was medically mistreated there. They have now blocked me in their email. I don't think they're trustworthy. They poorly transitioned him from home to memory care. And they failed to update me with critical challenges he experienced in in the 13 days he was there. He went to the ER three times in those 13 days, by ambulance, which I had to pay for. He ended up on a vent and septic. He is now at home with me in hospice care for his final days. I want my money back, even though I know that's impossible. They don't deserve it. I regret ever taking him there and trusting them.

The rooms were awful. My loved one was there a short period of time. The interaction with the staff was okay. Overall, I would not recommend to anyone.

I think people need to understand that these facilities want people to rent their apartments, they are not interested in the appropriateness of the patient. They say that they will be able to care for people and be able to handle their needs, but a lot of times it is not appropriate for what they provide. They really did not evaluation of my mother at all. She had a walker and they put her the furthest away from the dining room and also they never walked with her. She walked in here with a walk and within less than 10 days she was unresponsive to me. She had a huge decline just within a day and no one called to inform me, because they have no one to asses the residents. She had not eaten in 6 days and no one told me that. The only reason they called me was because she fell. They promise a lot of things that they would do and did not carry through with any of them. It is a beautiful place but I would tell others to be very careful. It was a horrible experience. They should have known that my mom was not appropriate for the type of care that they said that they provided. It would be a great place for someone who is more independent and just need a little bit of care, but for those who are more elderly and frail and need more health needs, I would definitely not recommend them. They are more worried about filling the bed rather than caring about the patients needs. Make sure to advocate for your loved one.

We toured Inspired Living at Ivy Ridge and it was a no from the moment that we walked in the door. The urine odor was absolutely awful. We wanted a place that did not have that typical "nursing home" feel to it and we got that immediately here.

Do not go here, do not put your loved one here. This is one of the worst experiences I've had. The biggest issue right now is about a month ago, there was mold growing on the grates of her two air conditioning units - one in the family room and one in the bedroom. I reported it and they blew me off. I had to go over and take photos because they said nothing was wrong with it. When I showed them the photos, then all of sudden they said, "Oh ok we will go up and clean them". They wiped off the grates. Last week my mom had to go to the hospital for something related to her heart. I went over to Inspired Living late Thursday afternoon to get her room ready for her release on Friday. Upon going there, I noticed it hadn't been dusted and it smelled horrible when I walked in the room. My sister turned the air conditioning unit down to 68 when mom was gone because it was always hot and muggy. It reeked like mustiness, so when I started looking around while dusting I bent over to wipe off one of her chests with my microfiber clothes and the entire bottom of the chest had mold on it. When I pulled it off the wall the entire backside of it was covered in mold as well. I went into the bedroom and it was all over her bedroom dresser and her bedside table. Everything in that unit, for a month, had been feeling wet. In fact, it's so bad that there was condensation inside of a plastic container I got her from Publix. Even the kitchen cabinets had mold inside of them. Before I discovered the mold on those surfaces, they told us to buy a dehumidifier and DampRid when they cleaned the grates off. We bought two canisters of DampRid, but did not buy a dehumidifier. I didn't think that was something I needed to invest in, as they should already have properly working air conditioning units. We couldn't bring her back when she was released on Friday, so we had to bring her to our house. They agreed to put her up in this corporate show room that has no kitchen table and no bedside table. It's barely furnished. They've quarantined her room and we can't access any of her belongings. Now she is in a room that's God awful, I mean it looks nice because it's their showroom, but it has none of her belongings. We had to take her cat away, and there's not even a kitchen table, only two chairs. She's been eating meals in her room, but she has to eat them in her lap. I've had to bring things like a TV tray and a lamp because the bedroom is missing those things. She's also at the very end of the hallway which is really far from the elevator, and they're not even helping her. I reported this last week on Thursday and they haven't talked to me about a game plan. We had to go back on Tuesday to ask about it, that's when they told us they had just gotten approval from corporate to hire a mold remediation company. All of her clothes are in there, she also has upholstered furniture alongside a brand new sofa. I'm very concerned about her mattress or if there's mold inside of her furniture. When I spoke to the Executive Director I told her that I wanted to know who was doing the mold remediation and that I needed a copy of the report before I moved her back in that room. She replied and said that she couldn't give me that. I also let her know that I didn't want to move her back in unless the air conditioning unit was replaced. She replied that IF the mold remediation company says it needs to be replaced, then they will; but if not, they won't - as it's up to them. I didn't agree with that, they should replace it regardless. I took her to the doctor yesterday and Inspired Living said they disinfected and cleaned her walker, but upon putting it back inside my car I noticed that the entire bottom side of it was moldy. There's a velvety-Velcro fabric that she can attach things to, and the whole part was moldy. Now I have a [age removed] year old mom who is crying and out of sorts. She just wants to be with her stuff and with her cat. It's been a week now, she's in this temporary room and I don't know when or if she will be able to move back. If that room smells like it did last week, there's no way we will move her back in. Even the temporary room she's in, is hot. It appears that the air conditioning is on and blowing cold air, but when you take a few steps back it's actually blowing hot air. I don't think it's safe and I'm wondering how many more rooms and residents have mold, but they don't have any family who are checking in like I am. I would not recommend Inspired Living at Ocoee. They have a great sales team and they did a great job to sale the place to us. I guess we didn't look beyond that, because if I did, I would have never put her there.

They professional but not friendly. It felt all business, not family type atmosphere. Someone had an elderly dog and we could smell this awful smell when we got off the elevator. It was awful.

Moved my mom in [date removed] to AL. Within 2 months the chef, nursing director, activities director all vanished. Food is like prison food-bologna sandwiches for supper! Had to beg to get my mom's apartment cleaned so we did it ourselves multiple times. This place will not stay in business much longer as it is still almost empty and another woman moved her mom out the same week we did. The good nurses also left. Staff is nice and friendly but they seem to be eating a lot all of the time.

The Chelsea is not a healthy place for your parent. They are very short staffed and don not train their staff to be considerate and caring Most of them can barely speak english and this is difficult for old folks The aids and nurses are overworked and irritable and short with the residents. I even had an aid yell at my father. The medical support is weak. The place is often dirty and unkept Don't be fooled by their tour. The management is uncaring also

Okay something smelled on the care cost side. $1200 highest care costs while all competitors are twice that. Did not make sense. Then told to review articles about Meridian the owner. Build the facilities, gets them in, and then flips it and you are stuck with new pricing. [name removed] is out with COVID. I was very excited about this place but now it makes me sick inside to move my dad from CA and get into a hot mess.

The front office staff was great. But the care she got was not acceptable. Her diaper was only changed twice a day and half of her clothes were lost.

My parents have lived at this facility for seven weeks. We have experienced that the facility does not live up to their motto that "we take care of moms and dads". My parents and I have had a negative experience with the executive director and the associate executive director (nursing) revolving around communication of which there have been four issues that have resulted in significant stress for us. I have 25 years of healthcare management experience and I decided to write this review after my dad was not interviewed after I reported that insulin pens were missing from his refrigerator. The resident and family experience and getting what you are paying for is not #1 right now. The marketing events and great move-in specials are smoke and mirrors.

Residents were totally not engaged. They were just sitting in the front vestibule in their wheelchairs. There some who smelled. Only one or two of the staff really interacted with them. It was more of a nursing home than an assisted living.

We looked at this very hard and it is too expensive.

Chelsea is all about the money. Their assistance is very inconsistent. The nursing staff (DON included) have their own agenda. Sadly, they jump to conclusions without asking questions. They will add on $25 if you look the wrong way here. Beware, all is not as it seems. It is bright and clean and the food is good, I'll give them that. Laundry is "supposed" to be done weekly. My mom has gone 3 weeks without a pickup in the past. The family always has to poke around and ask a lot of questions as to why mom isn't always getting what she needs.

We moved my loved one in and she was attacked twice by 2 different residents in memory care and the staff did not do anything to remedy that. They then messed up her medications. We moved her out within [time frame removed] of moving her in here - it was a terrible experience.