Distinctive Living

This place was wonderful for a period of time, but things have changed for the worse at this facility. "Something" happened and several people were fired. They are now without several key positions and seem to be quite understaffed. While everyone is very friendly and the facility is gorgeous, the level of care misses the mark and there is no communication. There seems to be a "don't ask questions, we're handling everything and you don't need to know" kind of attitude. Calls to check on my loved one go unreturned, despite many friendly responses that they'll have someone get back with me. No one ever does. When we're there, we're told that everyone is too busy to talk to us and someone will phone is later. No one ever does. The physician's assistant that sees residents doesn't follow up either, despite medicine changes and medical issues. In a nutshell, if you move a loved one here, you're turning them over to a staff and hoping for the best. You will not know what truly is going on. It's almost creepy. Everyone smiles and says everything is great, but no one seems to be able to elaborate on anything (new bruises, changes in behavior, medicine changes, etc.) other than they'll get the answer and get back with you... Which doesn't happen. They're too busy.

Our experience with Chelsea at Tinton Falls was not a good one. They could have been much more thorough with their evaluation of my loved one. They told us they'd be able to handle it no problem, and by the second day we had to hire outside help, and shortly after that they told us we'd have to move her. The place just feels understaffed in general for the level of care they are claiming they provide. If you're planning on placing a loved one here I'd be very wary and double check that they are actually a match for what the community provides.

Our experience with The Chelsea was not a good one. My loved one lived here for a time, and the quality of the care eventually got so bad that we had to move him. They seem understaffed, and the staff they do have are often inattentive. Whenever I would visit I would see a lot of employees playing on their phones. I would not recommend this place.

I love the Chelsea! My mom has been here for 2 years but the new administrator puts a bad taste in My mouth. Very distant/cares more about herself then interacting with the residents or staff. I’m really happy with the care and social interaction however.

My first impression is place is in need of a major "facelift". Specifically, found spider webs, live spider crawling on the wall, chipped paint and dust. Residents appeared to be depressed, listless and not really happy. Staff also needs more professional customer skills. Screaming at the relative of a potential resident is totally unprofessional.

I initially thought this was a beautiful facility. However, the staffing and day-to-day operations have not met my expectations or my father’s needs. My father has frequently been left unattended. On multiple occasions, he has fallen out of bed and not been discovered for hours, remaining on the floor in a fetal position. He has also fallen out of his wheelchair twice this month, even while staff were present. I have serious concerns about safety and care standards. For example, doors in the facility close and lock within about two seconds, rather than slowly closing as expected for wheelchair accessibility. This creates hazards for residents with mobility limitations. Given the monthly cost of $6,095, I do not feel the level of care provided is appropriate. I have personally witnessed staff handling my father in ways that caused him pain. Because he cannot extend his legs beyond a 90-degree angle, improper movement is especially concerning. During one instance, a staff member forcefully pulled on his legs despite his clear expressions of pain and did not respond appropriately. Since arriving, my father has developed multiple bed sores, which raises further concerns about the consistency and quality of care. There has also been significant staff turnover, including changes in December and additional departures at the end of March. This has led to a lack of continuity in care. Many caregivers rotate frequently, which is particularly difficult for someone with memory impairment. Additionally, communication has been a challenge, as many staff members do not speak English, and my father is hard of hearing. There are no consistent accommodations for written communication. I have repeatedly requested that my father receive two-person transfers for safety reasons, but this has not been consistently honored. In a meeting I requested in late March, I was told that my father may no longer qualify to remain at the facility due to his care needs. This contradicts what was originally communicated by the sales team and executive director, and it highlights a lack of clear communication. I am also concerned that incidents, including falls, may not be properly documented. For example, after one fall from bed, my father sustained two black eyes, yet communication around such incidents has been minimal. If my father chooses not to participate in group activities—often due to his hearing limitations—he is discouraged from staying in his room. Instead, he is left in common areas where he has fallen asleep in a chair and subsequently slipped out due to lack of supervision. There is no reliable way for him to call for help from his room—no pull cord or alert device—and staff checks can be spaced two to three hours apart. We have implemented a notebook system, at my father’s request, to support communication. The hospice team uses it effectively, documenting his condition, needs, and interactions. However, facility staff have declined to participate, citing language barriers, which further limits communication and continuity of care. The caregiver-to-resident ratio of approximately 1:10 does not appear sufficient for residents with complex physical, cognitive, and emotional needs. Additionally, hygiene care has been inconsistent. It appears staff rely on the hospice team to provide showers, while facility staff limit care to basic wipe-downs. I have also observed inappropriate use of aerosol deodorant sprayed near his face. My father has expressed that he does not want to remain at this facility. He reports that staff are often rough when assisting him, rushing through dressing and transfers without regard for his physical limitations. I have not observed consistent use of two-person transfers, despite the clear need. Overall, this has been a deeply concerning experience, marked by safety issues, inconsistent care, and limited communication.

I would tell others not to send a family member here. Constant turn over of administrative staff, single elevator on the assisted living side frequently down. They feel as though if they bring food and arts and crafts to the second floor residents then they have done their job. No consideration if residents have appointments to attend. Dining quality has decreased significantly

I am sorry to say at this point clear steer away from this facility-It has gone so far south in the last year and a half. It’s hard to describe how little they care about the people who live there. The management company Distinctive Living, director, J[name removed]and the [name removed] lawyer could not be LESS empathetic, compassionate and concerned. The conversations that have been had with them are so frustrating and sad There has only been one working elevator for months. It is a safety issue. The general council knows about this so does the director of the facility. I can’t even imagine what would happen if they were a fire and all the people upstairs in a wheelchair were trapped, but they purposefully for months and months pretended the broken elevator was being used for a family moving in. Suddenly I wrote this review and they finally fixed it but it was broken for 8 months. The place in Pennsylvania. exploded and all of these residents are on the second floor, think about it….

Absolutely horrifying experience all the care of the resident is done by the care team. It all looks good on social media. Definitely put a camera in the room. I have so many videos . I think people will be very, very shocked on how the resident is treated the food is absolutely terrible especially if you’re not feeling good and have to bring it to the room. It’s ice cold and these are all facts and I have videos to prove it do not believe what you’re seeing on Facebook do not believe what you’re seeing on any social media go in person and visit and make sure you look at the rooms. Make sure you look at the number of staffs. It doesn’t matter if the person that signed you up tells you a story it doesn’t matter that the director tells you so many things. Once that resident pays [removed price] a month and gets settled in there you were on your own and the back gate is always open and people can come in. There’s not much Security.

Not professional or responsive I would not recommend them. They can improve by being more responsive to family members and caregivers of prospective clients and communication of the process from start to finish would have helped.

Terrible place. We only let my mother stay there for 19 days. The only good thing I could say is the food and food service was good

The staff for the most part were not well trained for memory care residents. Food and dining was probably a 3. The apartment was a 1. It has a terrible smell from day one and still had the same urine smell when we left after several complaints. The staff was under staffed for the amount of residents that led to many falls to my mom.

It pains me to write this, but it must be said. Inspired Living of Bonita Springs is no longer the community it once was. They had excellent Executive Directors in [name removed] and [name removed], but then the company was acquired by a company whose culture is so odious that it rattles me to the core. No empathy. No understanding. A woman from corporate named [name removed](sp?) told a family who had a complaint that if they didn’t like it they should go somewhere else, which of course they did. This same individual was also heard saying she hated dealing with the families. What?! The current Executive Director, [name removed], and her boss, [name removed], wouldn’t be able to point out more than three or four of the residents by name. Imagine. And Inspired Living no longer employs a nurse there, which is a big deal. They have fired all of the seasoned professionals and have replaced them with either inexperienced teenagers or woefully unqualified adults. It is clear that Inspired Living is no longer what it once was.

Facility was nice. Clean. Kitchen staff was fine and food was okay. Management was non existent after move in and would not return phone calls. Nursing staff was at a very high turnover. Head of nursing wouldn't ever return emails or phone calls.

My Uncle spent 17 days at this facility in memory care . He was doing fine until he refused to take his medication. He had an episode and was taken to the hospital, spent 10 days.on [date removed] the payment of $[removed] was taken out of his account. I had to find another facility for him before he got out of the hospital, because they were not going to accept him back. He also broke a window which we had to pay for replacement. His move in date was [date removed]. 17 days of care cost $[removed]. $[removed]for the deposit ,$[removed]for the retro amount and $[removed] for the broken window. . I received the refund on [date removed]. This could have been avoided if it had been handled differently. He has been at a different facility almost a month and is thriving. He is 85 years old and has dementia. This was stressful and expensive. A big thank you to [name removed] for helping get the refund. Without her help I would still be waiting for the refund. This facility promised they could handle him.

Not a good experience! My mom stuff is taken and used on others. The staff is very NASTY!

Stay far away! Majority of the photos on this site are not even close to reality. This place looks like it’s about to fall apart any second. Extremely outdated for the prices they are asking for a Resident to pay. Common areas are unkempt. Bathrooms filthy. Ceiling tiles stained, falling out. Elevators old and slow. Looks like nothing has been updated in the building since the early 70’s. It smelled of must. My husband and I were shocked at how different it was from the photos on the website. We called for IL and my husband had to call the sales person multiple times to try to schedule. Never received a call back. Had to stop in unexpected to try to catch someone to give us a tour. Desk workers had to call several Managers before finally getting someone to reluctantly give us a tour. Construction happening, residents were sleeping in common area, there was no activities, so they must have fallen asleep due to boredom. Residents looked miserable. Save yourself time and go somewhere else

The high scores this place gets was from the previous owners. This place is grossly mismanaged on a variety of levels. Only care about the almighty dollar and not the best interest of the Residents. In one year they have been through more Directors then I can even keep count of and I don’t see the current ones being there for much longer either. Calls go unanswered, no call backs, communication is non existent. I am currently touring other Facilities for my loved one.

Yeah, this place is getting worse and worse over time. Where to start, how about the management team up front that only sit in their offices, and when you do see them, they are leaving for lunch, which seems like all the time. They are lazy and, to be honest, one of the worst run business I've ever seen in my life. Once, when two of them came back from lunch, they smelled of alcohol and to what some employees say that quite often they smell of it. The sales lady lies and ignores the residents when they finally move in. The Executive Director seems like a child and has no clue what she doing at all. The nurses, well, when they have them are I guess decent, but they come and go like changing clothes. The aids do nothing at all besides sit around and talk or play on their phone. I pressed my mom's pendent, and it took over an hour for them to come to the room. Basically this place needs new management all in all clean house and start over the management team!

I informed them my husband could have aggressive behavior, he was in memory care. He wasn't there 10 days and I was getting phones calls about his behavior in the middle of the night. Even though their sales staff and director assured me their staff could handle things. I was put on notice to remove him after 15 days. He is now at [community removed] and it is night and care and staff. Inspired living staff would call me and ask me what to do with him. I would tell them if I knew that he would be home with me. I would not recommend this memory care facility to anyone their answer was to drug my husband to take care of him. I was required to hire 24/7 caregivers while he was still there and they voiced concerns about his condition with the drugs he was being given.