Distinctive Living

They were warm and sweet and friendly and listed all of their amenities and boasted just how lively and wonderful this place was. Petrified to make this next step for my parent, I felt this place was thriving and the answer to our prayers. Sadly it was not. The staff is denfensive and moody the minute you have a problem. You can never get a hold of anyone as the aids and staff that take care of your loved one are not consistent. There are limited activities. The worst part- items missing, stealing, and staff members on their phones. While there are some lovely people, the charm and excitement to get my loved one was enough to sign the deal, and I haven’t seen any of that love since. There’s a lack of humanity that I’m not sure is a trait one can fix.

This is a horrible facility. My Mom was not taken care of well at all. She had to be placed into a nursing home because of this god-awful place. She had 2 bad falls. At the hospital they found her malnourished and dehydrated. She had to have a feeding tube placed. She had horrible edema in both her legs. The edema was so bad she has permanent tissue damage. One of the falls cut her leg so badly that the skin will never fully heal because of the tissue damage. I can't say enough bad things about this place, please please stay away. They are truly only it for the money.

This place was great at the beginning, but as staff turned over and our needs changed, their care became more of an issue. To get you “signed up”, they will lie to you and tell you you can "age in place" but if your loved one is too much trouble, they will ask you to leave...or worse, admit to the hospital so they can deny your loved one re-entry. Staff turnover is very high and not nearly at the ratio it should be for the cost (5k+ a month). There has been 3 executive director changes and 4 health and wellness director changes since we have been there...nice, clean facility but keeping staff is really an issue. many promises and we had high hopes, but the turnover has caused the situation to be such that I can not recommend at all.

This started off as a great option for our mother. In the beginning the lured us in with a "special" rate. After medicine and level of care additions the rate went up by half. The bills would come and we would have constant rate increases that eventually more than doubled our original fee. We decided to move our mother to another facility the day we watched a resident who was in the memory care unit fall, hit her head and get back up with NO reaction from staff.

My mother and father have been there for many months they have never bathed my mother. My sister had to get to other people to put my mother in the shower. Because she just became accustom to not bathing. The staff pressures my father to get my mother to eat. And now pressuring him to do something about the 'stink.' They are pushing him to give care that he can not possibly provided. He is getting more and more stressed out.

This place is the worst ever. Don't put your family member in there. It's nothing but a front just to get your money. I give this place a ZERO rating. Reaping with urine, food sucks, workers sitting around on cell phones, loud talking amongst t h.g themselves, patients not being properly watch. Male patients walking around trying to get in doors. Items missing from rooms. They are a bunch of money hogging staffers and rude liars about this place. Nothing they say is true. I suggest you look elsewhere their poor rating speaks volumes.

I am unfamiliar with the other Chelsea ALF but I can tell you that this location is poorly run. There is frequent turnover of administration as well as staff. My loved one has fallen several times over the past few months. Response time is 20-30 minutes each time. I find this unacceptable with regards to quality of care and it is atrocious for the price they charge these residents. We have had issues with missed showers, missing prescriptions and roaming residents stealing from my parent. Attitude is poor from the top all the way to the bottom. It is obvious by the way occupancy has doubled in the past 18 months that they are more worried about the bottom line than the well being of their residents. My loved one was in an ALF in a different state - very different and a very enjoyable experience. Do your homework before sending your loved one here.

The executive staff there is EXTREMELY rude to deal with. I would not feel comfortable leaving a family member there.

This facility has been renovated but what lies under beauty and decor is another story its what o call "plastic" "phony" there is two realities I actually toured the facility the marketer Cheryl was smiling yet her tone of voice and poor eye contact showed me she was not wanting to tour us she had no knowledge of the speciality care memory impaired unit which was nicely decorated due to holiday yet smell of urine overwhelming there was two workers sitting conversing to each other one had cell in hand few residents sitting alone no interaction a activity going on with group of 9 by bubbly older woman named regina who introduced herself Cheryl did not there was trash stuck in handrails on walls the nurse [removed] thin physically eating standing over med cart On tour of second floor I was introduced to the director of nurses who appeared irritated unfriendly in corridor I heard loud conversation by large sized african [removed] in wellness where she stated "im tired of these residents and their [removed]" She was talking to a young man I was sad to see how Chelsea a well known healthcare company had lowered standards but as I sat in lobby I did have insight by conversing with a resident who informed me the place was the pits and blamed administration stated she does nothing we have no rights well clearly id never put my mom here now