Distinctive Living

Our families experience with Mira V was surprisingly terrible. On the outside the facility presents well. But what I experienced and what is really going on is an understaffed overwhelmed facility that would rather send a client to the hospital then deal with them like a human being. My mother was not in any danger of hurting herself. She was sent to the hospital two weeks in a row. On her second visit, they suggested rehab to get her medication's adjusted. At the rehab, she broke two hips and ended up with pneumonia and a blood clot and is now fighting for her life. This is due to Mira V not giving her the proper attention she needed and not being to handle something that they signed up for and said they could handle no problem. They do not follow through on what they say. They are very deceiving with pricing. My recommendation is do not use this facility because they will pawn off your loved one onto a hospital and put them at risk of going to a very dangerous rehab

My comments are for the memory care section. I can't comment on the Assisted Living Area. It is difficult to talk with anyone. Messages are almost never returned.

They could work to improve on repairs. No we would not recommend the community to other families. They raised her rent two times within one year one of the elevators has been broken for months and they took away the free Wi-Fi that they had through the building and which would've worked in all the rooms apartments

I had a HORRIBLE experience at Mira Vie !! My husband fell 14 times and sustained a fractured hand during one fall. Very understaffed - Med techs were referred to as "nurses". After the 14 th fall I took him out and hired a private home health aide. Talking with other professionals about Mira Vie - it is NOT a place to send a loved one !! Do not put your loved one in the Memory Unit unless totally INDEPENDENT! They could lay on the floor for an inordinate period of time. No one knows anything!

Staff is completly clueless!!! Unless you get new staff i see the Mira vie at Fanwood going down. [name removed] a previous employee that left (i wonder why) was why I signed on. All clueless who are "suppose" to be running the place efficiently, No i would not refer this Place to anyone now.

I wanted a nice place for my 85 year old Mother, tour wonderful at inspired Living Lakewood Ranch, very impressed, I thought she would be taken care of very good, while I went to PA bc my daughter had a baby…. Very dissatisfied with the care she got mind you she has a walker can’t go to the restroom by herself and even getting out of bed is hard, her mind is sharp, so she remembers everything! We paid [removed] extra for the extra so called help that she needed, I would talk to her on phone and she would tell me things that happened very upsetting to me when I put her in this place for them to take care of her! I will never put my Mother in this residential home! She was dehydrated when we took her home, it was horrible! They screwed up her antibiotics many times! She would see the gal that came to our house to evaluate her, she was super nice here, but when my Mother seen her there she was very rude!

I'll just say this...all of the folks who dooped me into placing my Aunt here have been fired (Director of Nursing, Administrator and Director of Sales)! Everyone is very nice until there is an issue then the buck gets passed. Needless to say I would not recommend this facility.

Although there are positives. it is sad that the hall and public spaces have been without Air Conditioning for 3 months. This means in hot weather, residents cannot do activities in public spaces- art, movies, bingo and they are relegated to their rooms. Also, the bus that was used to transport residents to events has not been in use ( being repaired) for several months, so those trip outside the facility have not been happening.

Don’t let ur guard down and trust no one. It is always going to sound like the answer to your prayers but the lies will be revealed soon after u get settled in and write your second check. Oh and just in case u r looking for a medicaid certified facility, I found it takes aprox. 1 year and the facility next door is not an option if u love and care for your person. There should be laws about tricking desperate, weary uneducated caretakers seeking a sound, safe, environment for someone they love. By the time u finish the brutal crash corse u will no doubt receive in placing ur person in a facility, it will be to late. The damage will be done and u too will be back to square one. U will be a little bit wiser but unfortunately u will be disappointed, outta money and so very numb.

It started off positive. They were very friendly and helpful but as the months progressed, we lost a few service helpers due to whatever, and the quality of help went down with the exception of a couple of that stayed and continued with good care. The food started out really good and then they lost the chef and the food Has been mediocre. The activities have been really good but my mom had some issues with calling for help and they didn't respond for over two hours and she wound up in the hospital.We chose them because they were very friendly, very positive. The tour went really well. They offered features that other communities didn't include and those communities were more expensive, but the main factor was that they were closest to my brother who lives near by.

The staff promises a lot of care and rarely delivers. They always are short staffed. Administration promises to look into things and they don’t. Residents are afraid to complain. The plumbing issues were never completed in time.

I toured this facility and it wasn't as clean as the others that I toured. The staff was very friendly, but cleanliness just wasn't there. Right down to the dirty floors in the corners of the elevator. It wasn't the place for our loved one.

I walked out after our tour and knew this was not the place for us. The hallways were very narrow and the room sizes were super small especially compared to what she has now. I did not like that after lunch they put all of the memory care residents into one room. All 30 of them were just sitting in their wheelchairs with their heads slumped over. The assisted living side of the facility looked ok, but I did not like the memory care side at all.

A family member was a resident and moved out. Cannot recommend this facility. Current Management is over her head and ruining the reputation of the facility. The staff lacks compassion and does not do their job. If you need any level of care, this is not the place for you. Don't ask the front desk for assistance, she is rude to guests and residents and not at all helpful. Residents appear to be sedated, constantly sleeping in wheelchairs at all hours. Would not feel comfortable with a loved one living here, wish my loved one had moved out sooner.

Based on our tour, I thought The Chelsea was horrific. When we walked in, they had their residents in wheelchairs sitting all around the concierge area. And a lot of them were out of it and slumped over in their chairs. It just didn’t give a very nice impression. Also, the smell of disinfectant hit you in the face so strongly that my first thought was - if that smell is so strong, what smell are they trying to hide?

My loved one was here for about 3 weeks and during that time he was progressing very nicely and things were going great. He took a really bad turn and when they took him to the hospital it turned out he had covid. When we notified the facility, I am not sure what their protocol was before or after for the residents who are there because we had no interaction with them. This is the only concern I had about the place at all, everything else we were extremely satisfied with. He was happy and thriving before, he was participating in all of the activities and really enjoying it. All of the staff were great and we really liked the facility and we were happy with our choice.

Our family had an in person tour and we were very disappointed, we did not like it at all. The lady took us on the tour only on the assisted living, we had to ask to see the memory care residents. We saw them sitting in the art room with no paper, no things to color with, no music or TV on, the residents were just sitting there and we did not like that at all.

The administration staff would be a five out of five, but aids that give one on one care would be a two out of five.

Did not get a good first impression. Residents seemed very subdued. The inside smelled a bit and the floor in the dining room was sticky. I believe they said that have 30% Medicaid vs. state minimum of 6%

Rooms are minimal. No ceiling lights. Wall air conditioners do not cool off the room properly. No refrigerator allowed. No pets allowed to stay with resident. No guest meals when visiting. Only 2 choices for meals which are cheap................ghoulash a choice!! No soup. No fresh fruit or snack bar available 24 hours. No everyday menu such as a hamburger or grilled cheese sandwich. Only decaf was served until just recently after complaint. Coffee is still terrible. Pre-schoolers from a daycare are brought into the facility to spread germs to many for cheap entertainment. Perpetual colds is not fun. Stupidity cannot be cured in this place.