Distinctive Living

Our family had an in person tour and we were very disappointed, we did not like it at all. The lady took us on the tour only on the assisted living, we had to ask to see the memory care residents. We saw them sitting in the art room with no paper, no things to color with, no music or TV on, the residents were just sitting there and we did not like that at all.

The administration staff would be a five out of five, but aids that give one on one care would be a two out of five.

Did not get a good first impression. Residents seemed very subdued. The inside smelled a bit and the floor in the dining room was sticky. I believe they said that have 30% Medicaid vs. state minimum of 6%

Rooms are minimal. No ceiling lights. Wall air conditioners do not cool off the room properly. No refrigerator allowed. No pets allowed to stay with resident. No guest meals when visiting. Only 2 choices for meals which are cheap................ghoulash a choice!! No soup. No fresh fruit or snack bar available 24 hours. No everyday menu such as a hamburger or grilled cheese sandwich. Only decaf was served until just recently after complaint. Coffee is still terrible. Pre-schoolers from a daycare are brought into the facility to spread germs to many for cheap entertainment. Perpetual colds is not fun. Stupidity cannot be cured in this place.

Felt very cold, and not temperature-wise.

This place was wonderful for a period of time, but things have changed for the worse at this facility. "Something" happened and several people were fired. They are now without several key positions and seem to be quite understaffed. While everyone is very friendly and the facility is gorgeous, the level of care misses the mark and there is no communication. There seems to be a "don't ask questions, we're handling everything and you don't need to know" kind of attitude. Calls to check on my loved one go unreturned, despite many friendly responses that they'll have someone get back with me. No one ever does. When we're there, we're told that everyone is too busy to talk to us and someone will phone is later. No one ever does. The physician's assistant that sees residents doesn't follow up either, despite medicine changes and medical issues. In a nutshell, if you move a loved one here, you're turning them over to a staff and hoping for the best. You will not know what truly is going on. It's almost creepy. Everyone smiles and says everything is great, but no one seems to be able to elaborate on anything (new bruises, changes in behavior, medicine changes, etc.) other than they'll get the answer and get back with you... Which doesn't happen. They're too busy.

Our experience with Chelsea at Tinton Falls was not a good one. They could have been much more thorough with their evaluation of my loved one. They told us they'd be able to handle it no problem, and by the second day we had to hire outside help, and shortly after that they told us we'd have to move her. The place just feels understaffed in general for the level of care they are claiming they provide. If you're planning on placing a loved one here I'd be very wary and double check that they are actually a match for what the community provides.

Our experience with The Chelsea was not a good one. My loved one lived here for a time, and the quality of the care eventually got so bad that we had to move him. They seem understaffed, and the staff they do have are often inattentive. Whenever I would visit I would see a lot of employees playing on their phones. I would not recommend this place.

I love the Chelsea! My mom has been here for 2 years but the new administrator puts a bad taste in My mouth. Very distant/cares more about herself then interacting with the residents or staff. I’m really happy with the care and social interaction however.

My first impression is place is in need of a major "facelift". Specifically, found spider webs, live spider crawling on the wall, chipped paint and dust. Residents appeared to be depressed, listless and not really happy. Staff also needs more professional customer skills. Screaming at the relative of a potential resident is totally unprofessional.

I would tell others not to send a family member here. Constant turn over of administrative staff, single elevator on the assisted living side frequently down. They feel as though if they bring food and arts and crafts to the second floor residents then they have done their job. No consideration if residents have appointments to attend. Dining quality has decreased significantly

I am sorry to say at this point clear steer away from this facility-It has gone so far south in the last year and a half. It’s hard to describe how little they care about the people who live there. The management company Distinctive Living, director, J[name removed]and the [name removed] lawyer could not be LESS empathetic, compassionate and concerned. The conversations that have been had with them are so frustrating and sad There has only been one working elevator for months. It is a safety issue. The general council knows about this so does the director of the facility. I can’t even imagine what would happen if they were a fire and all the people upstairs in a wheelchair were trapped, but they purposefully for months and months pretended the broken elevator was being used for a family moving in. Suddenly I wrote this review and they finally fixed it but it was broken for 8 months. The place in Pennsylvania. exploded and all of these residents are on the second floor, think about it….

Absolutely horrifying experience all the care of the resident is done by the care team. It all looks good on social media. Definitely put a camera in the room. I have so many videos . I think people will be very, very shocked on how the resident is treated the food is absolutely terrible especially if you’re not feeling good and have to bring it to the room. It’s ice cold and these are all facts and I have videos to prove it do not believe what you’re seeing on Facebook do not believe what you’re seeing on any social media go in person and visit and make sure you look at the rooms. Make sure you look at the number of staffs. It doesn’t matter if the person that signed you up tells you a story it doesn’t matter that the director tells you so many things. Once that resident pays [removed price] a month and gets settled in there you were on your own and the back gate is always open and people can come in. There’s not much Security.

Not professional or responsive I would not recommend them. They can improve by being more responsive to family members and caregivers of prospective clients and communication of the process from start to finish would have helped.

Terrible place. We only let my mother stay there for 19 days. The only good thing I could say is the food and food service was good

The staff for the most part were not well trained for memory care residents. Food and dining was probably a 3. The apartment was a 1. It has a terrible smell from day one and still had the same urine smell when we left after several complaints. The staff was under staffed for the amount of residents that led to many falls to my mom.

It pains me to write this, but it must be said. Inspired Living of Bonita Springs is no longer the community it once was. They had excellent Executive Directors in [name removed] and [name removed], but then the company was acquired by a company whose culture is so odious that it rattles me to the core. No empathy. No understanding. A woman from corporate named [name removed](sp?) told a family who had a complaint that if they didn’t like it they should go somewhere else, which of course they did. This same individual was also heard saying she hated dealing with the families. What?! The current Executive Director, [name removed], and her boss, [name removed], wouldn’t be able to point out more than three or four of the residents by name. Imagine. And Inspired Living no longer employs a nurse there, which is a big deal. They have fired all of the seasoned professionals and have replaced them with either inexperienced teenagers or woefully unqualified adults. It is clear that Inspired Living is no longer what it once was.

This community has gone downhill under the new leadership. The executive director is dismissive, and shows little regard for residents and especially their families. Transparency and trust have completely disappeared. If you’re considering this place for a loved one, I strongly urge you to look elsewhere. The well-being of residents should come first, and it clearly does not here. SO thankful we found a much better facility

I strongly caution against using this facility. During the initial contract review, the company presented terms that seemed clear and reasonable. However, when it came time to settle the bill, they contradicted those terms, demanding payment that didn’t align with our prior discussions. This bait-and-switch approach also extended to their care and attention to detail, which was severely lacking and fell far short of expectations. I would not entrust a loved one to this facility, even if it were free. Avoid at all costs. If you must consider this place, record your initial conversations and take the contract home to review thoroughly before committing.

It's so sad to see what once was a beautiful happy building filled with such caring staff turned in to what it is now. A few months into new management and almost all the directors are gone. Replaced by unfriendly people who don't display trustworthy qualities. Seeing reviews on Google, it's sad to see I'm not the only one seeing all this negative change. I feel bad for the people who live there.