Distinctive Living

My first impression is place is in need of a major "facelift". Specifically, found spider webs, live spider crawling on the wall, chipped paint and dust. Residents appeared to be depressed, listless and not really happy. Staff also needs more professional customer skills. Screaming at the relative of a potential resident is totally unprofessional.

Well I'll put it this way a place for mom was very good. As for hidden hill it was all good but turned out to be not so good once he was moved in nothing went like they said end of story would not recommend them [name removed] passed away last year so it doesn't matter anymore

I have a very close relative in this facility and there isn't enough personnel to care for all these poor people and the ones there don’t have empathy for these patients at all. The aids are always on their phones, that door that goes out the parking lot doesn't work, the alarm of that side door doesn’t sound to when going out. They don't really care for these people as i watched one lady in the front office area walk right past a resident asking for help. Honestly it was disgusting what i saw and witnessed it myself. I tried to spoke Director about what I seen but she told the lady up front she was busy and closed her door which was very disrespectful. After that incident I knew this place is no good for anybody. when I go the Memory Care part of the building it always smells like urine. The aids always sit around the kitchen area and talk on the phone and ignore the residents. This plave is out of control and you can't speak to anybody in the front offices as they are always gone.

I would never recommend that horror show of a place to anyone. Worst place I could've ever admitted my father.

When my relative moved in this assisted living facility it was [community removed]. [community removed] was recently taken over by Mira Via. After [community removed] was taken over by Mira Vie, the quality of care became awful. We paid extra for the facility to supply my relative with her medication and there were a minimum of 2 instances where the medication was not delivered. The facility had a GI outbreak and the relatives of the tenants were not notified and there were no signs posted at the facility. My relative had a infection and it took days for them to do the bloodwork. If you call the nurses office, the office will never get back to you. In order to minimize the impact of the poor medical care, we even hired a private aid that supported my relative 10 hours a day. Due to the poor medical care we rushed my relative to another facility and disposed of her couch in their trash and now the facility is charging us $[removed].

The memory care was absolutely horrible for my mom. Most of the staff was lazy, not educated on dementia, didn't care about anyone but did care about getting their lunch order to Sheetz. The nurses didn't work well with Careline Hospice (horrible too). My dad is in Assisted living, no house doctor for entire building just nurse practioner. He gets evening meds at 9:00pm most nights, most people are sleeping at that hour. Staff isn't consistent, actually short staffed. Some weekends hardly anyone. On tour they make you think it's like a 5 star resort but in reality it's not.

Run Don't walk away from this place!! They're extremely nice when they're "selling" Themselves as a caring clean operation. Once your loved one is placed there the cleanliness AND caring goes out the window. My family and I went to visit my father at the facility shortly after he apparently had fallen out of bed for at least the second time within two months (my family and I had taken care of my dad for 3+yrs prior to him entering the facility and he NEVER fell) And to our surprise his room looked like a crime scene. There was blood still on the floor of his room and on his bedding. Wait It gets better!! While we were taking my dad outside for some fresh air my wife noticed that he was walking oddly. When I pulled up his shirt to check on his pants he was wearing his roommates pants!!! My father wears a size 38 waist and is 6'4" His roommate is probably a 32 waist and under 6'. How they got him in those pants I'll never know but they did. And when I confronted them on the condition of the room and where his pants were I was met with blank looks and no answers. Needless to say This place is a total disaster and I couldn't recommend it in good conscience to ANYONE!!!

All categories are 1 if I could rate below that I would. Horrible experience please be advised when you are referring people's loved ones to Maumee Point

We moved Mom into [community removed], where she was very happy and well cared for. Distinctive living bought Chelsea and changed it to Mira Vie. The problems began shortly after they took over. Unfortunately they did not take into consideration this was a memory care facility not Senior Living. Complaints about how nasty and greasy the food was, scrambled eggs were greasy and nasty, her Ginger Ale, when available tasted watered down. Representatives went in the seniors rooms while they were at lunch "to take measurements" without first notifying the families or the residents, leaving closet doors opened and things moved. Upsetting a whole wing of people. With this just the beginning of her complaints. Mom's became agitated and we noticed she was becoming more confused, to the point she told us she wanted Out of this prison NOW. We moved Mom out of there in July. We don't know what Mira Vie's intentions were, but the went about it the wrong way. With that being said, we were not pleased with the live meet and greet over the internet they did for residence families, it was more like a "Look who we are" and gave most of the people online with them the impression they cared more about their image then the Seniors they claimed to care for. So, we have nothing good to say about Moms experience or ours.

I cant speak to the Assisted Living side, but the Memory care unit is a disgrace. It was bad when it was called Inspired Living and since it was taken over, things have gotten much worse. Memory care residents, many with very advanced dementia are basically ignored all day. The staff is totally unqualified to deal with dementia patients. They dont have an understanding of the disease or how to help/care for those suffering. Loved ones are basically warehoused here. The very basics that should be provided: hands-on care, interesting activities, frequent changing (diapers, etc.), etc does not happen. Management is not pro-active. Instead they turn a blind eye to what is going on. Overall, you have a group of "caretakers" who could care less about their job and the people they are supposed to care for.

This facility is not equipped to handle memory care patients. They are woefully understaffed and those who are there either don't speak english, have no compassion or both. Dementia patients require a set of specific skills and none of the aides here have those skills. People are often left by themselves-aides are inattentive and unengaged. They sit on their phones all day instead of interacting with patients. There has been a ton of turnover here because they cant find qualified people. The State of Florida should look into this place because from what i see, the "care" is neglectful. Management takes no action to change things. Most of the aides need to be fired. Assisted Living side might be ok, but memory care section should be shut down.

I dont understand how anyone has written anything positive about Bella Mar (formerly Inspired Living.) The memory care staff, with the exception of a few people, are a lazy group who are un-engaged, lack compassion and do the absolute minimum necessary. Residents are left unattended for hours with virtually no social activities or supervision. I've seen residents crying and being ignored instead of comforted...or sitting in soiled clothing for hours. Complaints go absolutely nowhere. There is a nonchalant attitude and lip-service instead of dealing with issues head-on. Frankly, I have knots in my stomach every time I visit because I don't think its even a safe environment. They are understaffed and aides have no supervision or accountability...let alone empathy for residents. The overall lack of care warrants a visit from the state...which might be my next step. If I could transfer my loved one to another facility, I would in a heartbeat.

If we could give the overall experience a 0 we would. Very few competent nurses on staff. Aides had limited training. Limited in number. One aide appeared to be developmentally disabled and would yell at clients. A few disruptive clients got one on one attention while others did without. My mother fell out of bed several times and wound up in the hospital. Feces on the hand rails and doorknobs . Response to request for cleaning very slow. Placed my mom during summer. They said they could handle dementia patients but very obviously not equipped. Arrived to celebrate her birthday ( live out of state) found her slumped in her chair in dining room, unresponsive. Called for nurse and they had to call ambulance. In addition, I observed that the medication drawer was left open and unattended several times This was a very "pretty " place . I would not recommend it to anybody. They just wanted to fill their facility.

UTI - specimen never pick up, Dr very angry Over weekend, no garbage Pickup. Called no answer, so I put it into hall! People who should be in memory care,walking around unassisted in assisted living. But, she got her sale!

If you like the price to go up 3 times in 6 months. He had a broken wrist and bed sores. They never informed us of injuries and money price increases. When they took [cost removed] out of the checking account without an explanation I Gave them a 3-month notice for moving out. Then when I moved him out they told me I didn't give the notice and tried to charge me [cost removed] They play a great game with your health and money. Don't let your loved ones go there.

I would not recommend.

I have a relative in this facility which does not have enough personnel and the ones there don’t have empathy for these patients. The cares they are a lot on their phones, that door that goes out the packing patients escape from back there, the alarm of that back door doesn’t sound to loud. No one can hear it from up front. They are not really pain attention to these patients. No commitment at all. I saw and witnessed it myself. And I spoke about it to the director [name removed], and nothing was done about it. After that incident they treated me like it was my fault And when I go the other side it always smells like urine. There’s a male patient always lock up in his room screaming for help and no one pays attention to him.

[name removed] passed away [date removed]. He got a blood infection during his 13 days there. He got septic was on a vent in the ICU for several days. I got him home with Hospice. I don't recommend that place at all. Not enough staff at night and to get better care and supervision you have to pay more. I regret going there and [name removed] deserved better. My heart is broken over it.

My family member past less than a month ago, I witnessed several times people not getting treated fairly. Witnessed drinks taken away from residents, I am sure it’s because people not wanting to help with restroom issues, There was a new man that I believe was maintenance that was trying to make a difference doing things to better the place, was very polite and patient with the residents. I am relieved that my family member has passed so I am not having to worry about his care, or people not speaking English, I got tried of requesting the littlest things repeatedly. Soap to wash hands, the TV to work, clothes to smell clean. Room to be cleaned. This is not a cheap place, you are getting fooled by the staff that people care and are taking care of your family member, being feed the same food every week. I hope the state makes a visit and shuts the place down. The manager is rude, and doesn’t appreciate the 1 or 2 good employees that she does have, she should hire English speaking

Don't go there unless your entire family speaks Spanish or Haitian. Only the always absent office staff speak English. The meals were disgusting.