Distinctive Living

The staff promises a lot of care and rarely delivers. They always are short staffed. Administration promises to look into things and they don’t. Residents are afraid to complain. The plumbing issues were never completed in time.

I toured this facility and wasn't impressed. They were in the process of integrating a new Executive Director. We liked the facility itself, but the layout wasn't good and they didn't offer good activities. There's no reception desk when you walk in, just the nursing station. No common room for the residents to gather or interact. It seemed like most of the residents stayed in their rooms. I actually had a higher member of management verbally tell me that she wouldn't put her loved one in this facility if it were her.

The executive director was absolutely terrible, and never reached out to the family. There was no communication, and they did not let us know how our loved one was doing. The communication needs to improve. It was terrible experience. It was not worth the money.

I toured this facility and it wasn't as clean as the others that I toured. The staff was very friendly, but cleanliness just wasn't there. Right down to the dirty floors in the corners of the elevator. It wasn't the place for our loved one.

I walked out after our tour and knew this was not the place for us. The hallways were very narrow and the room sizes were super small especially compared to what she has now. I did not like that after lunch they put all of the memory care residents into one room. All 30 of them were just sitting in their wheelchairs with their heads slumped over. The assisted living side of the facility looked ok, but I did not like the memory care side at all.

A family member was a resident and moved out. Cannot recommend this facility. Current Management is over her head and ruining the reputation of the facility. The staff lacks compassion and does not do their job. If you need any level of care, this is not the place for you. Don't ask the front desk for assistance, she is rude to guests and residents and not at all helpful. Residents appear to be sedated, constantly sleeping in wheelchairs at all hours. Would not feel comfortable with a loved one living here, wish my loved one had moved out sooner.

Based on our tour, I thought The Chelsea was horrific. When we walked in, they had their residents in wheelchairs sitting all around the concierge area. And a lot of them were out of it and slumped over in their chairs. It just didn’t give a very nice impression. Also, the smell of disinfectant hit you in the face so strongly that my first thought was - if that smell is so strong, what smell are they trying to hide?

My loved one was here for about 3 weeks and during that time he was progressing very nicely and things were going great. He took a really bad turn and when they took him to the hospital it turned out he had covid. When we notified the facility, I am not sure what their protocol was before or after for the residents who are there because we had no interaction with them. This is the only concern I had about the place at all, everything else we were extremely satisfied with. He was happy and thriving before, he was participating in all of the activities and really enjoying it. All of the staff were great and we really liked the facility and we were happy with our choice.

Our family had an in person tour and we were very disappointed, we did not like it at all. The lady took us on the tour only on the assisted living, we had to ask to see the memory care residents. We saw them sitting in the art room with no paper, no things to color with, no music or TV on, the residents were just sitting there and we did not like that at all.

I would say to not go here. They are not set up for professional work. What is promised is not given and they only have about five workers to care for all of the residents. I would not recommend this community.

The administration staff would be a five out of five, but aids that give one on one care would be a two out of five.

I moved my mother there when it was Emeritus. Everything was perfect. The food was excellent! Mom was in pretty bad shape and was cared for in the best possible way. The management was superb! Then it was changed to Brookdale. Left much to be desired. The food quality went down somewhat. The staff wasn't nearly as happy. However, mom was still cared for in a great and sufficient way. Then it was changed AGAIN to Quail Creek. Wow. What a horrible decision to have Grace Management take over. EVERYTHING declined. I watched the staff quit and go elsewhere. Thank God our favorite 2 stayed on board! I don't know what we would have done without them! The food quality was a disgrace. The cook was really good, but I'm sure she didn't have enough money to get what she needed for a decent menu. They terminated who I thought was the best manager they have ever had. She cared, she worked hard, the residents loved her, she had the best communication skills and made sure everyone was happy and went out of her way, on her own time, to make sure things were the way they should be. Then a new person came in who showed no care at all for the residents. She never even made eye contact with them! I know this because I watched her regularly! Seems like all Grace Management was interested in was collecting rent. Not much beyond that. Four years ago, I would have referred this facility to anyone! I wouldn't let my dog live there now! And it's a shame. My mom is now with Jesus and all-in-all, she was happy there because the workers took such good care of her. They all loved her and she loved them back. This place needs some serious work in order to attract new residents. I was told years ago they were going to remodel. It looks like something from the 1960's. The carpet is unexplainable, especially after all the past "accidents" which happened on the carpet. And they need to modify their menu and make it more desirable and nutricious.

Did not get a good first impression. Residents seemed very subdued. The inside smelled a bit and the floor in the dining room was sticky. I believe they said that have 30% Medicaid vs. state minimum of 6%

Rooms are minimal. No ceiling lights. Wall air conditioners do not cool off the room properly. No refrigerator allowed. No pets allowed to stay with resident. No guest meals when visiting. Only 2 choices for meals which are cheap................ghoulash a choice!! No soup. No fresh fruit or snack bar available 24 hours. No everyday menu such as a hamburger or grilled cheese sandwich. Only decaf was served until just recently after complaint. Coffee is still terrible. Pre-schoolers from a daycare are brought into the facility to spread germs to many for cheap entertainment. Perpetual colds is not fun. Stupidity cannot be cured in this place.

Felt very cold, and not temperature-wise.

This place was wonderful for a period of time, but things have changed for the worse at this facility. "Something" happened and several people were fired. They are now without several key positions and seem to be quite understaffed. While everyone is very friendly and the facility is gorgeous, the level of care misses the mark and there is no communication. There seems to be a "don't ask questions, we're handling everything and you don't need to know" kind of attitude. Calls to check on my loved one go unreturned, despite many friendly responses that they'll have someone get back with me. No one ever does. When we're there, we're told that everyone is too busy to talk to us and someone will phone is later. No one ever does. The physician's assistant that sees residents doesn't follow up either, despite medicine changes and medical issues. In a nutshell, if you move a loved one here, you're turning them over to a staff and hoping for the best. You will not know what truly is going on. It's almost creepy. Everyone smiles and says everything is great, but no one seems to be able to elaborate on anything (new bruises, changes in behavior, medicine changes, etc.) other than they'll get the answer and get back with you... Which doesn't happen. They're too busy.

Our experience with Chelsea at Tinton Falls was not a good one. They could have been much more thorough with their evaluation of my loved one. They told us they'd be able to handle it no problem, and by the second day we had to hire outside help, and shortly after that they told us we'd have to move her. The place just feels understaffed in general for the level of care they are claiming they provide. If you're planning on placing a loved one here I'd be very wary and double check that they are actually a match for what the community provides.

Our experience with The Chelsea was not a good one. My loved one lived here for a time, and the quality of the care eventually got so bad that we had to move him. They seem understaffed, and the staff they do have are often inattentive. Whenever I would visit I would see a lot of employees playing on their phones. I would not recommend this place.

The facility is nice and clean. The food was good. However, when we moved her to another location that had Medicaire Advantage, they did not send all of her medicines with her. 1 medicine had a co-pay of $250. It had to fight with her pharmacy and insurance company for over 6 months after she passed. Emeritus was NO HELP. Did not return calls or emails. The bottom line is. they treat you ok while you are there, but once the money stops coming in they could care less. VERY Dissapointed.

I love the Chelsea! My mom has been here for 2 years but the new administrator puts a bad taste in My mouth. Very distant/cares more about herself then interacting with the residents or staff. I’m really happy with the care and social interaction however.