Distinctive Living

Got off to a rough start on first two days after Mother moved in. Up to that point all was well, everything done professionally, but failed to give her blood pressure medicine to her that night and the next morning; that set me off! After that was straighten out things have gone well. Mother is on a "soft" diet and they don't always do well in following that! I'm a business man and I get upset when people don't do all they claim should should do for their client/patient; but I will say that Mother wasn't too keen on going to a home to begin with, but she tells me every day that the ladies who tend to her each day are the nicest people she has ever met. If they can keep her happy and safe then I'll be happy, but you better do your job.

The nursing staff (the main nurse) is really good and really receptive to my concerns with regard to my Mom. What they could improve on was having the systems in place when my Mom first got there to accommodate her needs. There were some issues with her not having a bath for a week when she first got there.

They really play up the place. It is very uplifting. The only issue is that they do not follow through on their complaints. The housekeeping could be better. My loved one went almost 2 weeks without anyone picking up his laundry.

Eric was great! Clean. Smells wonderful. Ron Rogers was very helpful discussing transitional stages. Day care might not be best to slowly start acclimating. new facility brightly painted walls. Beautiful double occupancy room.

Expensire rate and no transport offered. Limited hours and further driving distance. I was not offered tour.

Memory unit seemed a bit small. I did not see many support staff interacting with residents in the memory unit. No single rooms available at this time.

We had a good experience on our tour, the staff was very friendly, and it seemed like a nice community. I felt that maybe it is due for some renovations, it just looked a bit worn out, and didn't seem as clean as other locations we had visited.

The rooms didn't have a fridge or a microwave either. I didn't really care for them

The first thing I noticed when I was touring was that this location looked very dated. There was paint chipping off of the walls in places, which made me worry what the care would be like if maintenance was an issue. Also the residents seemed to be on the higher end of the care spectrum, and Mom needed a more active community.

The studio apt did not have a kitchenette-the one bedroom did. Food seemed good and the menu too. Again, I was looking for specific activities for my Mom and they were not a shoo in here.

If you have a loved one at Brooklyn Pointe and God forbid they should pass, don’t expect a card or a phone call from them. My mother lived there just short of a year. She passed in early November and I didn’t hear a word from them. No phone call, no email or card. Nice

Needs a little more caregiver supervision and oversight.

Beautiful new facility, but the care does not seem to be what we were promised. Little to no follow through with the majority of the care staff and nobody really seems to know what is going on with their residents. It is difficult and emotional enough to transition your loved one into assisted living, without the added stress of feeling that he/she is being neglected. This facility has all the bells and whistles, but I feel that the "sales team" did not give us realistic expectations for care. They have these great little bracelets that the residents wear with a door key and a call button. Unfortunately it takes the upwards of 25 minutes for anyone to respond to the call, which I find to be completely unacceptable.

My mother was only there for a couple of months. She had really good care. Had some issues with the manager which I understand has been replaced and things have taken a turn around. It was a good place for what my mother needed at the time, but they should do something about the pets. Accidents would happen and it would leave bad smells. Carpets needed to be cleaned more often. The food was not all that good either at the time my mother was at Elmcroft, but I believe all those people have been replaced.

I didn't like it at all. I didn't like the way the rooms were set up. There were no doors on the bathrooms because they couldn't get through them with the wheelchairs. I didn't find the woman that I spoke with to be very friendly and it turned me off.

My comments are for the memory care section. I can't comment on the Assisted Living Area. It is difficult to talk with anyone. Messages are almost never returned.

They could work to improve on repairs. No we would not recommend the community to other families. They raised her rent two times within one year one of the elevators has been broken for months and they took away the free Wi-Fi that they had through the building and which would've worked in all the rooms apartments

I had a HORRIBLE experience at Mira Vie !! My husband fell 14 times and sustained a fractured hand during one fall. Very understaffed - Med techs were referred to as "nurses". After the 14 th fall I took him out and hired a private home health aide. Talking with other professionals about Mira Vie - it is NOT a place to send a loved one !! Do not put your loved one in the Memory Unit unless totally INDEPENDENT! They could lay on the floor for an inordinate period of time. No one knows anything!

Staff is completly clueless!!! Unless you get new staff i see the Mira vie at Fanwood going down. [name removed] a previous employee that left (i wonder why) was why I signed on. All clueless who are "suppose" to be running the place efficiently, No i would not refer this Place to anyone now.

I wanted a nice place for my 85 year old Mother, tour wonderful at inspired Living Lakewood Ranch, very impressed, I thought she would be taken care of very good, while I went to PA bc my daughter had a baby…. Very dissatisfied with the care she got mind you she has a walker can’t go to the restroom by herself and even getting out of bed is hard, her mind is sharp, so she remembers everything! We paid [removed] extra for the extra so called help that she needed, I would talk to her on phone and she would tell me things that happened very upsetting to me when I put her in this place for them to take care of her! I will never put my Mother in this residential home! She was dehydrated when we took her home, it was horrible! They screwed up her antibiotics many times! She would see the gal that came to our house to evaluate her, she was super nice here, but when my Mother seen her there she was very rude!