Distinctive Living

This place was wonderful for a period of time, but things have changed for the worse at this facility. "Something" happened and several people were fired. They are now without several key positions and seem to be quite understaffed. While everyone is very friendly and the facility is gorgeous, the level of care misses the mark and there is no communication. There seems to be a "don't ask questions, we're handling everything and you don't need to know" kind of attitude. Calls to check on my loved one go unreturned, despite many friendly responses that they'll have someone get back with me. No one ever does. When we're there, we're told that everyone is too busy to talk to us and someone will phone is later. No one ever does. The physician's assistant that sees residents doesn't follow up either, despite medicine changes and medical issues. In a nutshell, if you move a loved one here, you're turning them over to a staff and hoping for the best. You will not know what truly is going on. It's almost creepy. Everyone smiles and says everything is great, but no one seems to be able to elaborate on anything (new bruises, changes in behavior, medicine changes, etc.) other than they'll get the answer and get back with you... Which doesn't happen. They're too busy.

Our experience with Chelsea at Tinton Falls was not a good one. They could have been much more thorough with their evaluation of my loved one. They told us they'd be able to handle it no problem, and by the second day we had to hire outside help, and shortly after that they told us we'd have to move her. The place just feels understaffed in general for the level of care they are claiming they provide. If you're planning on placing a loved one here I'd be very wary and double check that they are actually a match for what the community provides.

Our experience with The Chelsea was not a good one. My loved one lived here for a time, and the quality of the care eventually got so bad that we had to move him. They seem understaffed, and the staff they do have are often inattentive. Whenever I would visit I would see a lot of employees playing on their phones. I would not recommend this place.

I love the Chelsea! My mom has been here for 2 years but the new administrator puts a bad taste in My mouth. Very distant/cares more about herself then interacting with the residents or staff. I’m really happy with the care and social interaction however.

My first impression is place is in need of a major "facelift". Specifically, found spider webs, live spider crawling on the wall, chipped paint and dust. Residents appeared to be depressed, listless and not really happy. Staff also needs more professional customer skills. Screaming at the relative of a potential resident is totally unprofessional.

Not a good experience! My mom stuff is taken and used on others. The staff is very NASTY!

Stay far away! Majority of the photos on this site are not even close to reality. This place looks like it’s about to fall apart any second. Extremely outdated for the prices they are asking for a Resident to pay. Common areas are unkempt. Bathrooms filthy. Ceiling tiles stained, falling out. Elevators old and slow. Looks like nothing has been updated in the building since the early 70’s. It smelled of must. My husband and I were shocked at how different it was from the photos on the website. We called for IL and my husband had to call the sales person multiple times to try to schedule. Never received a call back. Had to stop in unexpected to try to catch someone to give us a tour. Desk workers had to call several Managers before finally getting someone to reluctantly give us a tour. Construction happening, residents were sleeping in common area, there was no activities, so they must have fallen asleep due to boredom. Residents looked miserable. Save yourself time and go somewhere else

The high scores this place gets was from the previous owners. This place is grossly mismanaged on a variety of levels. Only care about the almighty dollar and not the best interest of the Residents. In one year they have been through more Directors then I can even keep count of and I don’t see the current ones being there for much longer either. Calls go unanswered, no call backs, communication is non existent. I am currently touring other Facilities for my loved one.

Yeah, this place is getting worse and worse over time. Where to start, how about the management team up front that only sit in their offices, and when you do see them, they are leaving for lunch, which seems like all the time. They are lazy and, to be honest, one of the worst run business I've ever seen in my life. Once, when two of them came back from lunch, they smelled of alcohol and to what some employees say that quite often they smell of it. The sales lady lies and ignores the residents when they finally move in. The Executive Director seems like a child and has no clue what she doing at all. The nurses, well, when they have them are I guess decent, but they come and go like changing clothes. The aids do nothing at all besides sit around and talk or play on their phone. I pressed my mom's pendent, and it took over an hour for them to come to the room. Basically this place needs new management all in all clean house and start over the management team!

The place is beautiful The Aids are Lovely. The problem is the Management doesn't have their act together. Two Memory Care Residents were out of control. One called my Mother and I terrible names and the other was violent. When I complained to the Wellness Director, I was told, "They were here first." I immediately found another memory Care facility and moved her out.

I informed them my husband could have aggressive behavior, he was in memory care. He wasn't there 10 days and I was getting phones calls about his behavior in the middle of the night. Even though their sales staff and director assured me their staff could handle things. I was put on notice to remove him after 15 days. He is now at [community removed] and it is night and care and staff. Inspired living staff would call me and ask me what to do with him. I would tell them if I knew that he would be home with me. I would not recommend this memory care facility to anyone their answer was to drug my husband to take care of him. I was required to hire 24/7 caregivers while he was still there and they voiced concerns about his condition with the drugs he was being given.

Well I'll put it this way a place for mom was very good. As for hidden hill it was all good but turned out to be not so good once he was moved in nothing went like they said end of story would not recommend them [name removed] passed away last year so it doesn't matter anymore

I have a very close relative in this facility and there isn't enough personnel to care for all these poor people and the ones there don’t have empathy for these patients at all. The aids are always on their phones, that door that goes out the parking lot doesn't work, the alarm of that side door doesn’t sound to when going out. They don't really care for these people as i watched one lady in the front office area walk right past a resident asking for help. Honestly it was disgusting what i saw and witnessed it myself. I tried to spoke Director about what I seen but she told the lady up front she was busy and closed her door which was very disrespectful. After that incident I knew this place is no good for anybody. when I go the Memory Care part of the building it always smells like urine. The aids always sit around the kitchen area and talk on the phone and ignore the residents. This plave is out of control and you can't speak to anybody in the front offices as they are always gone.

I would never recommend that horror show of a place to anyone. Worst place I could've ever admitted my father.

When my relative moved in this assisted living facility it was [community removed]. [community removed] was recently taken over by Mira Via. After [community removed] was taken over by Mira Vie, the quality of care became awful. We paid extra for the facility to supply my relative with her medication and there were a minimum of 2 instances where the medication was not delivered. The facility had a GI outbreak and the relatives of the tenants were not notified and there were no signs posted at the facility. My relative had a infection and it took days for them to do the bloodwork. If you call the nurses office, the office will never get back to you. In order to minimize the impact of the poor medical care, we even hired a private aid that supported my relative 10 hours a day. Due to the poor medical care we rushed my relative to another facility and disposed of her couch in their trash and now the facility is charging us $[removed].

The memory care was absolutely horrible for my mom. Most of the staff was lazy, not educated on dementia, didn't care about anyone but did care about getting their lunch order to Sheetz. The nurses didn't work well with Careline Hospice (horrible too). My dad is in Assisted living, no house doctor for entire building just nurse practioner. He gets evening meds at 9:00pm most nights, most people are sleeping at that hour. Staff isn't consistent, actually short staffed. Some weekends hardly anyone. On tour they make you think it's like a 5 star resort but in reality it's not.

Run Don't walk away from this place!! They're extremely nice when they're "selling" Themselves as a caring clean operation. Once your loved one is placed there the cleanliness AND caring goes out the window. My family and I went to visit my father at the facility shortly after he apparently had fallen out of bed for at least the second time within two months (my family and I had taken care of my dad for 3+yrs prior to him entering the facility and he NEVER fell) And to our surprise his room looked like a crime scene. There was blood still on the floor of his room and on his bedding. Wait It gets better!! While we were taking my dad outside for some fresh air my wife noticed that he was walking oddly. When I pulled up his shirt to check on his pants he was wearing his roommates pants!!! My father wears a size 38 waist and is 6'4" His roommate is probably a 32 waist and under 6'. How they got him in those pants I'll never know but they did. And when I confronted them on the condition of the room and where his pants were I was met with blank looks and no answers. Needless to say This place is a total disaster and I couldn't recommend it in good conscience to ANYONE!!!

All categories are 1 if I could rate below that I would. Horrible experience please be advised when you are referring people's loved ones to Maumee Point

We moved Mom into [community removed], where she was very happy and well cared for. Distinctive living bought Chelsea and changed it to Mira Vie. The problems began shortly after they took over. Unfortunately they did not take into consideration this was a memory care facility not Senior Living. Complaints about how nasty and greasy the food was, scrambled eggs were greasy and nasty, her Ginger Ale, when available tasted watered down. Representatives went in the seniors rooms while they were at lunch "to take measurements" without first notifying the families or the residents, leaving closet doors opened and things moved. Upsetting a whole wing of people. With this just the beginning of her complaints. Mom's became agitated and we noticed she was becoming more confused, to the point she told us she wanted Out of this prison NOW. We moved Mom out of there in July. We don't know what Mira Vie's intentions were, but the went about it the wrong way. With that being said, we were not pleased with the live meet and greet over the internet they did for residence families, it was more like a "Look who we are" and gave most of the people online with them the impression they cared more about their image then the Seniors they claimed to care for. So, we have nothing good to say about Moms experience or ours.

I cant speak to the Assisted Living side, but the Memory care unit is a disgrace. It was bad when it was called Inspired Living and since it was taken over, things have gotten much worse. Memory care residents, many with very advanced dementia are basically ignored all day. The staff is totally unqualified to deal with dementia patients. They dont have an understanding of the disease or how to help/care for those suffering. Loved ones are basically warehoused here. The very basics that should be provided: hands-on care, interesting activities, frequent changing (diapers, etc.), etc does not happen. Management is not pro-active. Instead they turn a blind eye to what is going on. Overall, you have a group of "caretakers" who could care less about their job and the people they are supposed to care for.