Distinctive Living

Based on the experience we have had so far, the building itself is nice and the rooms are good size. However the elevators need an upgrade and they could improve on their online billing. We would recommend The Chelsea at Bridgewater to other families.

Staff is competent, professional and very caring. Lots of effort into keeping everything and everyone clean and comfortably dressed. Meals are well balanced and have good eye appeal. Cameras ensure that staff has eyes on everyone in social areas and hallways—very important for safety. Always an engaging activity going on. Exceeds any other similar facility in my experience. There are products that would do a better job of eliminating odors and my only suggestion for improvement would be to order and use them.

The employee turn around s excessive. Too many new people not doing their job. Cell phones are EVERYWHERE ALL THE TIME!! Why are they not made to put them away? Visitors are helping at meal time due to no one being around. Cutlery/napkins are not prepped. Why is tat? There are too many standing around when they can help a resident eat their meals...fix this please.

[name removed] tries to provide diverse activities for her residents. She plans ahead and is as inclusive as practical. She knows her residents and is quite patient with them individually and with group activities.

My family and loved one have had a good experience with Inspired Living. The community is kept clean. There needs to be more medical care staff to attend to the residents. The communication with the family in regards to medications of our loved one could have been better. It would be nice have a direct answer about this subject. [name removed] and [name removed] are wonderful. [name removed] seems to be all business. It would also be nice to have more information provided to the families about a private aide.

The staff and management is helpful, the aids are nice for most part. The weekend staff a little less so. Nurses are helpful. The facility is very nice and kept clean and up to date. Areas for improvement: Maybe the aids having a little more patience and gentle touch with people in arthritic pain. Listen to the patient more and not dismiss their complaints.

What we really like about Inspired Living is the staff, facility, and activities were above par compared to other facilities. They really wanted the residents to interact as a community which we thought our dad would enjoy. Other facilities we were in did not promote that to the level of this facility

Symphony has been a good fit for our family. There is definitely a time of processing / transitioning, but Symphony communicated well as we acclimated to this new stage of life with them. They care for my dad and for our family.

I toured Inspired Living at Lakewood Ranch and it was a very nice facility. It was also closer to our house. I was going to use them, but they never returned my calls.

I toured this facility. This was the place I wanted my mom to be at, but they rejected my mom by the doctor/hospital evaluation. This place was amazing and the staff seemed really good, but communication was poor when they were rejecting her.

I would recommend this facility. The people were kind and thoughtful. Because they were more specialized with dementia, they had more activities to keep my mom busy than the previous place. They also kept her clean which was nice. One down side was there was not always a care giver within easy access when one was needed. Like if I found a resident lying on the floor I had to run around to find someone (more than once).

Myself and my spouse live here and it's okay.

The cleanliness of the community can be a hit or miss but they are trying. As far as the care takers go they are very friendly and the quality of care is getting better. The meals are getting better with their new hire and the activities are really good. For the value we do think they could do a lot better. They do not pay their care takers enough - so the level of care should be a lot hire. However many of the care takers and the activity program staff team are absolutely superb. [name removed] who is the director of the memory care unit really listens to any questions or concerns we may have, if somethings comes up we can bring it to his attention and its resolved in a timely manner so we know they are working on those improvements.

Everything has worked out very well for my friend at Inspired Living at Royal Palm. Everyone is very caring and he is adjusting well. The facility is not too big and not too small - it is a perfect size. I would recommend this facility to others looking.

I think overall it has been a good experience - the staff is nice, the facility is new. We have experienced the following challenges: - when my loved one presses the button to ask for help, she often has to wait for an hour. Not good when there are emergencies. - meals are not designed for folks with issues like diabetes, which causes challenges for my loved one who needs a healthier diet. - took a looong time for cable to be setup and get certain room amenities that we requested and were paying for. - only 1 day a week that they will take someone to an appt making it hard to get help with that transport. - the cleaning that is done once a week isn't thorough - my loved one's floor has stains on it, they don't always put away laundry, laundry gets lost, not as clean as it could be. - I don't think they handle Covid as well as they could - they had an exposure and said people have to wear masks, but I catch staff with masks down.

One of the reasons we selected them is the value is quite good. Medication management has been really good. At times, the aides have not been spectacular in their tone with my loved one when he's physically unable to do the things they're asking him to do, but after I spoke with management about it, I haven't heard that comment from him since. I would just recommend families stay involved. Overall it has been a good experience for our family.

We had a great tour experience. I got along very well with the director - she was wonderful. They did not offer independent living here. I just felt my mom would not fit in as well with the level of care that these residents needed. She is much more independent and active.

The director of nursing [name removed] is amazing. She is super warm and compassionate she was attentive to moms needs. She was always available. In general everyone is friendly and understanding. It is a for profit organization adds to a little bit of the challenge. The help is spread thin for sure.

This is a nice place to live. I made friends and I participate in a lot of programs. You can stay very active and enjoy life.

The people at Brooklyn Point really care about the people who live there. You can feel it in the air. The staff that moved my loved one's furniture in said that they have grandparents that live in a different community and the employees there just don't seem to care. I think the staff and care level is around a 4 or 5 here at Brooklyn Pointe. As an example of how amazing the staff is, I was putting new risers under my loved one's adjustable bed and I could not handle it alone A member of the kitchen staff was on the floor picking up dishes, and he came in and helped me & two other staff members fix the bed. They are just genuinely nice people.