Distinctive Living

They have caring staff. It is clean with decent sized rooms. The only negative was some belongings went missing but that could have been due to resident himself or other residents faulty memory. I would most definitely recommend them to others who are searching for care for their loved one.

I can really only speak to end of life care. If he was able to enjoy the place, meet people, and experience the amenities and food, it would probably be a 5, but he went down hill immediately when we moved him in (which was not due to them, of course) so the end of life care was probably a 4, since some of the staff didn't seem to understand when he couldn't swallow and how to administer meds with out dumping water into his mouth and causing some choking. The hospice nurse had to explain to a couple of staff how to do this correctly. I still think it is an amazing place and would highly recommend it. My brother, his wife, and my mom said they would stay there if it was their time to need a facility like that.

Absolutely loved it. The only reason I did not give 5 stars was the room choices for assisted living were not good. Very small. That was the deal breaker for me.

Several shoes have been lost. I replaced some over the holidays and they are now missing again. It's costly to have to keep replacing them. It would be nice to have email or some form of communication with the head nurse or director of nursing. I am only able to contact her by calling the facility. The staff overall seem friendly and attentive when I have been there. I believe they are changing directors at the facility and have not received any updates as to status of that.

The staff is great, very helpful. The beginning was off to a slow start but we all worked through it. The down side is It is very expensive to have my mom there and realistically we can't keep her there long term.

The Executive Director is from the corporate office, very knowledgeable very helpful very fun. She gets things done. Whenever we have issues, we feel that she has been responsive and gets a resolution. It's important to manage expectations for the resident. It is an assisted living, not a nursing home.

Nice facility, friendly, knowledgeable staff. Staff took the time to explain various options, including LTC.

My Aunt loves the food, she loves the programs as well. I am frustrated with diaper changes at night. My Aunt can't ring for the night nurse, as she is sleeping and because of that they don't come and she wakes up soaking wet in her diaper. I believe we will eventually be able to resolve this.

My parents were there from [date removed] we had a great experience there the staff was very caring and attentive to both of our parents. The room was kept clean they were clean they also made sure that they ate as well and all the medication was given to them in a timely manner. the only issue that I would say we may have had would have been with transportation for doctors appointments. My father passed away [date removed]and then we took my mother out of the facility to live with us.

The outside is always maintained, the inside looks nice but they do have portable AC units set up, not sure what is wrong. Staff is nice but service has been mediocre. I have had to address a few issues and was told that it would be corrected but it would happen again.

What we like the most about the community is that it is clean with no smell. The food is decent. There is a lot that can be done there such as different activities.

Everyone is super friendly and tries to be VERY helpful. Very spacious facilities with lots of open clean spaces or relaxing or visiting.

It's a beautiful facility, the food is really nice for the patients, nice dinning areas. The apartments are spacious. It is sometimes difficult to talk to the staff. My sister was used to 24 hour care with Cornerstone Caregiving and is adjusting to not having someone with her for 24 hours.

What we like the most about the community is that they people are nice and attentive, facility is well kept and clean. Yes, we would recommend Mira Vie Brick to other families.

The staff for the most part are wonderful and attentive. From [removed names] at the front desk to [removed name] the nurse and everybody in between the staff is friendly. There were a few bad apples there for a while but I no longer see them there. One thing I was concerned about in the beginning is that the caregivers did not speak English and I think that may have been a little bit of a confusion for my mom, but this past year they have hired more bilingual employees which I think makes a huge difference and I'm very happy about that. The monthly COUNTRY adventure program that they do combined with the food is very awesome. Say it's Spain. They will have a Spanish singer/pro former and food from Spain and the tables and whole room decorated up. Family is invited and encouraged to join. Ive been to several and Mom really enjoys those. The activity director Amanda is awesome. She keeps the residence engaged with games or crafts so that is a plus. Having the outdoor space has been very good for my mom so she doesn't feel like she's locked in and she can walk in the garden anytime she wants that's been a plus. They also do yearly holiday events that are wonderful and the staff is very involved and seem to enjoy themselves as well. The food is OK it kinda was a little dull and boring cause I've eaten there several times but they've hired a new chef a couple weeks ago so I have yet to really see what they're gonna be producing. It was nutritional but a little on the plain side, but Mom seemed to like everything OK I did have to request to cut her food up for her. Her room is always spic and span clean and the room size has proven to be perfect for her needs. Her laundry is always done and hung up nice and neat. She is always very clean and has access to the beauty shop. She's happy there which is most important. ??

The only thing that I found annoying is the lack of being introduced to who does what. Which staff to talk to.I didn't know what [removed names] were in charged of until I bothered them one at a time. The phone is also very confusing. My husband got sicker on the eve of him being transferred to your facility. So I canceled it and removed the furniture within 2 days. It says in the information booklet that a refund takes 35 days but talking to accounting this morning it takes 45 days. He didn't even moved in, what is there to calculate?

Staff is helpful and friendly. I recommend them...no place is perfect, but mira vie has been good in most ways.

I would not recommend the MC unit - it is much more like a long-term care facility where people get parked in front of the TV all day. They schedule 3 activities for the day, but they are almost always cancelled. Some of the staff in MC are burned out and unfriendly, but there are some good staff back there (just not many). The staff in the rest of the facility overall are good and congenial, and the services (housekeeping, PT, OT, etc.) are good. The handoff from sales/signing to the care manager is rocky and took a long time to happen. I've eaten there and feel it is passable, but there is nothing to write home about. I do worry it is not a low-sodium diet, which all seniors should be on IMHO. Special diets for certain medical conditions are not accommodated. The location is good, with Emergency right across the street. (UTMC is the closest hospital.) One good thing to know is that there is no nursing staff in the building overnight. I'd rate the Assisted living a 4 out of 5, but the memory care a 2.5

I have had experiences with various assisted living facilities in the past when taking care of several family members: I must say that the staff here at this facility is one of the most responsive I have ever encountered. The staff is friendly, helpful and if they don’t know the answer to your question, they will research it and get back to you promptly. The aides that tend to the residents are very kind and helpful. The facility is always clean and pleasantly decorated.

I haven't had anything in regards to the food but it looks good and our loved one seems fine with it. What we like the most about the community is that they get my our loved out to participate in activities rather than staying in her room. They always seem friendly. Most days she likes it there.