Distinctive Living

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.

The community is cheerful, clean, and up-to-date. It is better for those residents that are more independent then end of life. It would be an excellent place for assisted living. The memory care unit was run different than the assisted living unit. I would recommend it as a top choice to check out the community for their loved ones.. I would check several communities out for a reference point, and visit all the places in person.

Elmcroft has nurses on staff 24 hours which is exactly what we were looking for. The day to day staff like the ones who do the house keeping, and help with bathing are a little understaffed. As far as we are concerned they have been very accommodating to our loved one, and we have seen them being very helpful. The residents have been on lock down a couple of times which resulted in them having to eat in their rooms, but they are back to eating in the dining room. Our loved one has not complained about the food so its safe to assume it is pretty good.

This facility was also very nice. Our tour was thorough and all questions answered.

We chose Inspired Living at Lakewood Ranch because it sounded reasonable for what my brother needed at that point in time. They were very good with communication throughout covid. I would recommend them to others looking.

Overall the community provided good care. The communication was pretty good overall. They returned calls quickly and they kept us well informed and up to date. I would recommend this community to others.

Communication can sometimes be difficult. The response time can take longer than we liked but they did respond. I would recommend checking out this community.

My loved one is happy with the community so far but she does not consistently like the food. I would recommend this community to others

Our loved one physically looks brighter than what she did before coming into the community, and she looks like she is getting good nutrition. We would recommend this community to others.

We like the smallness and staff ratio here. Just seems a little expensive for what you're getting.

I would recommend The Chelsea at Montville. It served my loved one's needs while they were there. The room was comfortable for my loved one. My loved one was able to choose their food and they enjoyed it.

I think their memory care is great. The food is great. The food is a big deal for the residents to look forward to each day. My loved one states that the staff doesn't speak to them when they come in. They will answer a question if asked. I think the community is short staffed. They have lots of activities with the residents. They do bingo, artwork, movies, and exercise for the memory care residents. They post artwork of the residents on Facebook for family members to see. This community is more organized than the past community my loved one was in prior. I wanted to have my loved to receive counseling due to the loss of their spouse. I feel that mental health should be included with the care the residents are receiving. The community is beautifully decorated.

The layout of this community is very ideal especially with it being a memory care facility. It is very well designed, the building is in a U-shape with an outdoor area in the middle. We believe this staff is handling COVID the best that they can, we have only been able to visit once and they have done a beautiful job keeping this community clean. The staff was very friendly when we visited, everyone was great. All in all we are happy, and they have done a very good job with the activities. They have a wonderful calendar with a list of the daily activities. There is singing, games, religious services and movie nights. The food is excellent. We were able to eat there a couple times and its very nutritionally balanced, very good portions and a great variety. The rooms are a little bit on the smaller side, but a whole lot cleaner then the other places we looked at, and the bathrooms are a very good size.

Before COVID the residents would go on outings to Walmart once a week, they had painting classes and bingo. The staff was very friendly and we found this place to be very open, airy and very welcoming. The rooms are about standard size including a bedroom and a small bathroom.

We chose this facility due to affordability. The food was pretty good, there was quite a bit of variety. They also gave snacks morning and afternoon. The outside looked very nice but the inside was older looking.

I am concerned about communication with and from Inspired Living at Lakewood Ranch. When calling in, staff is always "at a meeting" and when messages are left, calls are never returned. Staff apparently was accepting whatever my sister (Alzheimer's patient) told them without checking validity. She appears to not be showering and skipping other personal hygiene. If communication was better this could be handled rather than neglected. Activities offered seem appropriate and in time she may become more involved. Facility is attractive, friendly and well-maintained.

All the caregivers are friendly and helpful. The one main issue that I have is not exclusive to this community, my Mom is in the Memory Care Unit but is by far the youngest one as it seems the average age for this type of care appears to be late 70's to early 80's. My mother is in her early 70's and has noticed all the "old people" around her and it seems to make her uneasy at times, I just wish there was a place that she felt more comfortable in with a few more residents more her age. The staff has gone out of their way to try and convince my Mom to engage in inside and outside activities. They have worked with my sister and I to help my Mom adjust to her new living situation and have accommodated any reasonable requests we have had.

Very nice facilities. The staff was very active working with the residents. The Sales Director was very knowledgeable in the many aspects of Medicaid and how it related to costs of Memory Care. Lots of activities for the residents. Secure rooms to prevent items from disappearing. The rooms felt open and clean. Enough personal space in the semi-private rooms. All inclusive pricing was easy to understand.

We moved my Mom to the Chelsea at Bald Eagle 2 months ago. She adjusted to her new home very nicely. My Mom is very social - she enjoys all the activities that they offer. My Mom is not able to drive any longer so with the bus transport to go shopping, and other outings, makes her very happy. This place is nestled in a lovely area, they keep the grounds and apartments clean. The patio, gazebo, and sitting areas provide a comfortable atmosphere to enjoy some outdoor time. Also, the food is very good - she looks forward to eating her dinner in the dining area, seated with other residents. I would highly recommend the Chelsea at Bald Eagle to anyone who is looking to find a loved one a place they can call home.

We experienced a very pleasant tour. [Name removed] was very informative and very helpful. Our family member seems to be borderline AL and Memory Care, therefore it has not been an easy chore picking the suitable facility yet.