Distinctive Living

For independent living no care services are included and food, electric, phone, cable, laundry, and apt cleaning are all extra. Assisted includes room, meals, activities but a lot of services are extra. Very pricey because of this.

Northern Jersey near NY border. Good prices. Worth a visit and more information. Got a call from a rep and he was very pleasant. It's an hour from the city. Is sending a brochure.

I toured the Chelsea while looking at options for my husband. I thought it was very nice, and I liked that they had a little snack and coffee area available at all times. They seemed short staffed to me though, and I didn’t feel they had enough care available.

This is a very nice community and the staff did a terrific job on our tour, they took their time they showed us all around and mom felt that the rooms were smaller than what she was looking for. They do offer a lot of amenities for the residents to choose from and we would suggest scheduling a tour to check this community out.

We are happy with it, but there are things that could be improved. Getting people to the dining are could be easier. It was an apartment building before so getting a walker through the doorway is tough, it's not the most accessible building. They building does go on lock down at night, so there is security and that is good. I think I would give it about a three at this point.

Memory unit seemed a bit small. I did not see many support staff interacting with residents in the memory unit. No single rooms available at this time.

We had a good experience on our tour, the staff was very friendly, and it seemed like a nice community. I felt that maybe it is due for some renovations, it just looked a bit worn out, and didn't seem as clean as other locations we had visited.

The rooms didn't have a fridge or a microwave either. I didn't really care for them

The first thing I noticed when I was touring was that this location looked very dated. There was paint chipping off of the walls in places, which made me worry what the care would be like if maintenance was an issue. Also the residents seemed to be on the higher end of the care spectrum, and Mom needed a more active community.

The studio apt did not have a kitchenette-the one bedroom did. Food seemed good and the menu too. Again, I was looking for specific activities for my Mom and they were not a shoo in here.

If you have a loved one at Brooklyn Pointe and God forbid they should pass, don’t expect a card or a phone call from them. My mother lived there just short of a year. She passed in early November and I didn’t hear a word from them. No phone call, no email or card. Nice

Needs a little more caregiver supervision and oversight.

I didn't like it at all. I didn't like the way the rooms were set up. There were no doors on the bathrooms because they couldn't get through them with the wheelchairs. I didn't find the woman that I spoke with to be very friendly and it turned me off.

Response time to calls is about an hour average. Aides are sometimes disrespectful, don't want to be bothered, don't provide compassionate care. Not many activities for men. Director, Nursing Director and Head of Maintenance have come and gone in the last year. High turnover-over rate for the aides. Medical needs aren't met in the memory unit.

Food were great residents were great kitchen help was fantastic. Couple of caregivers were wonderful. The rest didn't do much. My father was left for five weeks in his room. When I was out of town they didn't bathe him. They didn't shave him. They didn't take care of them after promising me that they would. They didn't wash his clothes and change his bed. They did nothing. The head lady [Name removed], I think her name is not quite sure promised me she would take care of it and she did nothing. I said I was gonna hire somebody and she told me I didn't have to. Then she kept giving one caregiver a hard time because she got along with all the residents and their families.

They are very understaffed. Hard to get answers to questions or requests. Rooms not the cleanest (again understaffed). New rooms are very nice and most of the staff that I have encountered has been helpful.

This facility should not be accepting any new residents at this time. They do not have the administrative or healthcare staff to take care of the residents. If it wasn't this time of year, my daughter and I would be pulling my husband out of there this month. He has been there for three months and every month we keep hoping his care will get better but it does not. They do not keep him dry since he is incontinent, he is immobile and have forgotten him in his room at dinner times, and since he is a two person assist, they ignore his needs because they don't have the staff to care for him. Luckily my daughter has been able to go there and check on him constantly or it's hard to tell what might have happened to him by now. We have even had his physical therapist call us and tell us what condition they found him in one morning when they were there. So, no I would not recommend Brooklyn Point to anyone else.

Lots of issues with aides and housekeeping. Nurses are rude, arrogant and uncaring. Management has provided incorrect information. The previous executive director had no idea or didn't care about what goes on at this facility. The hope is that the new executive director will handle all the issues she has been stuck with. I regret moving my aunt to this facility. It's always some issue day in and out.

Cousin from Chicago Not impressed with the facility. People sitting outside in the heat, no shade, no refreshments, not welcoming. Very little activity if you do not play cards. Orientated for the elderly. Not much to do. Nothing in the evening except for movies that start at 6 pm which you can watch on tv. The food was average and cold with small portions. The dining room was open from 4-6 pm. My cousins who are 83 & 86 enjoy the facility since they play cards and go to bed at 9 pm. This place does not have a large bus for transport and it only runs on a sparse schedule. Not for anyone under 80!

Our families experience with Mira V was surprisingly terrible. On the outside the facility presents well. But what I experienced and what is really going on is an understaffed overwhelmed facility that would rather send a client to the hospital then deal with them like a human being. My mother was not in any danger of hurting herself. She was sent to the hospital two weeks in a row. On her second visit, they suggested rehab to get her medication's adjusted. At the rehab, she broke two hips and ended up with pneumonia and a blood clot and is now fighting for her life. This is due to Mira V not giving her the proper attention she needed and not being to handle something that they signed up for and said they could handle no problem. They do not follow through on what they say. They are very deceiving with pricing. My recommendation is do not use this facility because they will pawn off your loved one onto a hospital and put them at risk of going to a very dangerous rehab