Distinctive Living

I think the food could be greatly improved as well as the activities, there are not nearly enough. I also think they need better management than what they have here right now. They need to reveal to new people that there are a lot of residents that have dementia who live here. I would recommend as long as those improvements are made.

Our family had a tour experience with the facility, and the tour was okay it was just hard to get a good feel since it was virtual. However, the communication with the facility was good.

I would probably to tell them to look somewhere else other than this community. I feel that they weren't attentive to my loved one. We were telling them what needed to be done with my loved one, repeatably. The food was good for my loved one. The room was a single room and it was dark and old. The space was good.

Chelsea at Bald Eagle has many levels of care but it seemed a little too much for my 93 year old mom. Services were explained well, tour ok but seemed little too focused on activities rather than care.

For independent living no care services are included and food, electric, phone, cable, laundry, and apt cleaning are all extra. Assisted includes room, meals, activities but a lot of services are extra. Very pricey because of this.

Northern Jersey near NY border. Good prices. Worth a visit and more information. Got a call from a rep and he was very pleasant. It's an hour from the city. Is sending a brochure.

I toured the Chelsea while looking at options for my husband. I thought it was very nice, and I liked that they had a little snack and coffee area available at all times. They seemed short staffed to me though, and I didn’t feel they had enough care available.

This is a very nice community and the staff did a terrific job on our tour, they took their time they showed us all around and mom felt that the rooms were smaller than what she was looking for. They do offer a lot of amenities for the residents to choose from and we would suggest scheduling a tour to check this community out.

We are happy with it, but there are things that could be improved. Getting people to the dining are could be easier. It was an apartment building before so getting a walker through the doorway is tough, it's not the most accessible building. They building does go on lock down at night, so there is security and that is good. I think I would give it about a three at this point.

Memory unit seemed a bit small. I did not see many support staff interacting with residents in the memory unit. No single rooms available at this time.

We had a good experience on our tour, the staff was very friendly, and it seemed like a nice community. I felt that maybe it is due for some renovations, it just looked a bit worn out, and didn't seem as clean as other locations we had visited.

The rooms didn't have a fridge or a microwave either. I didn't really care for them

The first thing I noticed when I was touring was that this location looked very dated. There was paint chipping off of the walls in places, which made me worry what the care would be like if maintenance was an issue. Also the residents seemed to be on the higher end of the care spectrum, and Mom needed a more active community.

The studio apt did not have a kitchenette-the one bedroom did. Food seemed good and the menu too. Again, I was looking for specific activities for my Mom and they were not a shoo in here.

If you have a loved one at Brooklyn Pointe and God forbid they should pass, don’t expect a card or a phone call from them. My mother lived there just short of a year. She passed in early November and I didn’t hear a word from them. No phone call, no email or card. Nice

Needs a little more caregiver supervision and oversight.

I didn't like it at all. I didn't like the way the rooms were set up. There were no doors on the bathrooms because they couldn't get through them with the wheelchairs. I didn't find the woman that I spoke with to be very friendly and it turned me off.

Response time to calls is about an hour average. Aides are sometimes disrespectful, don't want to be bothered, don't provide compassionate care. Not many activities for men. Director, Nursing Director and Head of Maintenance have come and gone in the last year. High turnover-over rate for the aides. Medical needs aren't met in the memory unit.

Food were great residents were great kitchen help was fantastic. Couple of caregivers were wonderful. The rest didn't do much. My father was left for five weeks in his room. When I was out of town they didn't bathe him. They didn't shave him. They didn't take care of them after promising me that they would. They didn't wash his clothes and change his bed. They did nothing. The head lady [Name removed], I think her name is not quite sure promised me she would take care of it and she did nothing. I said I was gonna hire somebody and she told me I didn't have to. Then she kept giving one caregiver a hard time because she got along with all the residents and their families.

They are very understaffed. Hard to get answers to questions or requests. Rooms not the cleanest (again understaffed). New rooms are very nice and most of the staff that I have encountered has been helpful.