Distinctive Living

I had a HORRIBLE experience at Mira Vie !! My husband fell 14 times and sustained a fractured hand during one fall. Very understaffed - Med techs were referred to as "nurses". After the 14 th fall I took him out and hired a private home health aide. Talking with other professionals about Mira Vie - it is NOT a place to send a loved one !! Do not put your loved one in the Memory Unit unless totally INDEPENDENT! They could lay on the floor for an inordinate period of time. No one knows anything!

Staff is completly clueless!!! Unless you get new staff i see the Mira vie at Fanwood going down. [name removed] a previous employee that left (i wonder why) was why I signed on. All clueless who are "suppose" to be running the place efficiently, No i would not refer this Place to anyone now.

I'll just say this...all of the folks who dooped me into placing my Aunt here have been fired (Director of Nursing, Administrator and Director of Sales)! Everyone is very nice until there is an issue then the buck gets passed. Needless to say I would not recommend this facility.

Although there are positives. it is sad that the hall and public spaces have been without Air Conditioning for 3 months. This means in hot weather, residents cannot do activities in public spaces- art, movies, bingo and they are relegated to their rooms. Also, the bus that was used to transport residents to events has not been in use ( being repaired) for several months, so those trip outside the facility have not been happening.

Don’t let ur guard down and trust no one. It is always going to sound like the answer to your prayers but the lies will be revealed soon after u get settled in and write your second check. Oh and just in case u r looking for a medicaid certified facility, I found it takes aprox. 1 year and the facility next door is not an option if u love and care for your person. There should be laws about tricking desperate, weary uneducated caretakers seeking a sound, safe, environment for someone they love. By the time u finish the brutal crash corse u will no doubt receive in placing ur person in a facility, it will be to late. The damage will be done and u too will be back to square one. U will be a little bit wiser but unfortunately u will be disappointed, outta money and so very numb.

I toured this facility and it wasn't as clean as the others that I toured. The staff was very friendly, but cleanliness just wasn't there. Right down to the dirty floors in the corners of the elevator. It wasn't the place for our loved one.

A family member was a resident and moved out. Cannot recommend this facility. Current Management is over her head and ruining the reputation of the facility. The staff lacks compassion and does not do their job. If you need any level of care, this is not the place for you. Don't ask the front desk for assistance, she is rude to guests and residents and not at all helpful. Residents appear to be sedated, constantly sleeping in wheelchairs at all hours. Would not feel comfortable with a loved one living here, wish my loved one had moved out sooner.

Based on our tour, I thought The Chelsea was horrific. When we walked in, they had their residents in wheelchairs sitting all around the concierge area. And a lot of them were out of it and slumped over in their chairs. It just didn’t give a very nice impression. Also, the smell of disinfectant hit you in the face so strongly that my first thought was - if that smell is so strong, what smell are they trying to hide?

Our family had an in person tour and we were very disappointed, we did not like it at all. The lady took us on the tour only on the assisted living, we had to ask to see the memory care residents. We saw them sitting in the art room with no paper, no things to color with, no music or TV on, the residents were just sitting there and we did not like that at all.

Did not get a good first impression. Residents seemed very subdued. The inside smelled a bit and the floor in the dining room was sticky. I believe they said that have 30% Medicaid vs. state minimum of 6%

Our experience with Chelsea at Tinton Falls was not a good one. They could have been much more thorough with their evaluation of my loved one. They told us they'd be able to handle it no problem, and by the second day we had to hire outside help, and shortly after that they told us we'd have to move her. The place just feels understaffed in general for the level of care they are claiming they provide. If you're planning on placing a loved one here I'd be very wary and double check that they are actually a match for what the community provides.

Our experience with The Chelsea was not a good one. My loved one lived here for a time, and the quality of the care eventually got so bad that we had to move him. They seem understaffed, and the staff they do have are often inattentive. Whenever I would visit I would see a lot of employees playing on their phones. I would not recommend this place.

I love the Chelsea! My mom has been here for 2 years but the new administrator puts a bad taste in My mouth. Very distant/cares more about herself then interacting with the residents or staff. I’m really happy with the care and social interaction however.

My first impression is place is in need of a major "facelift". Specifically, found spider webs, live spider crawling on the wall, chipped paint and dust. Residents appeared to be depressed, listless and not really happy. Staff also needs more professional customer skills. Screaming at the relative of a potential resident is totally unprofessional.

Mira Vie at Brick charged a convenience fee for use of a credit card for payment of which we were not informed, or we would have paid by check. Nor does it appear anywhere in the 26-page contract we signed. As a matter of fact, it states that the "Total Amount Due" is $[removed]for a 30-day stay within the contract and they charged $[removed], a $[removed]increase. We got nowhere with attempts to receive a refund for this charge. Once our loved one was discharged, the Administrator never returned calls nor emails about this matter. While in residence, the staff paid no attention to the dietary restrictions we informed them of. It was typical of other businesses in that field in that staff complained about the number of clients that they were assigned. That's not the fault of the resident.

I would tell others not to send a family member here. Constant turn over of administrative staff, single elevator on the assisted living side frequently down. They feel as though if they bring food and arts and crafts to the second floor residents then they have done their job. No consideration if residents have appointments to attend. Dining quality has decreased significantly

I am sorry to say at this point clear steer away from this facility-It has gone so far south in the last year and a half. It’s hard to describe how little they care about the people who live there. The management company Distinctive Living, director, J[name removed]and the [name removed] lawyer could not be LESS empathetic, compassionate and concerned. The conversations that have been had with them are so frustrating and sad There has only been one working elevator for months. It is a safety issue. The general council knows about this so does the director of the facility. I can’t even imagine what would happen if they were a fire and all the people upstairs in a wheelchair were trapped, but they purposefully for months and months pretended the broken elevator was being used for a family moving in. Suddenly I wrote this review and they finally fixed it but it was broken for 8 months. The place in Pennsylvania. exploded and all of these residents are on the second floor, think about it….

Not professional or responsive I would not recommend them. They can improve by being more responsive to family members and caregivers of prospective clients and communication of the process from start to finish would have helped.

Facility was nice. Clean. Kitchen staff was fine and food was okay. Management was non existent after move in and would not return phone calls. Nursing staff was at a very high turnover. Head of nursing wouldn't ever return emails or phone calls.

Stay far away! Majority of the photos on this site are not even close to reality. This place looks like it’s about to fall apart any second. Extremely outdated for the prices they are asking for a Resident to pay. Common areas are unkempt. Bathrooms filthy. Ceiling tiles stained, falling out. Elevators old and slow. Looks like nothing has been updated in the building since the early 70’s. It smelled of must. My husband and I were shocked at how different it was from the photos on the website. We called for IL and my husband had to call the sales person multiple times to try to schedule. Never received a call back. Had to stop in unexpected to try to catch someone to give us a tour. Desk workers had to call several Managers before finally getting someone to reluctantly give us a tour. Construction happening, residents were sleeping in common area, there was no activities, so they must have fallen asleep due to boredom. Residents looked miserable. Save yourself time and go somewhere else