Distinctive Living

Not professional or responsive I would not recommend them. They can improve by being more responsive to family members and caregivers of prospective clients and communication of the process from start to finish would have helped.

Facility was nice. Clean. Kitchen staff was fine and food was okay. Management was non existent after move in and would not return phone calls. Nursing staff was at a very high turnover. Head of nursing wouldn't ever return emails or phone calls.

Stay far away! Majority of the photos on this site are not even close to reality. This place looks like it’s about to fall apart any second. Extremely outdated for the prices they are asking for a Resident to pay. Common areas are unkempt. Bathrooms filthy. Ceiling tiles stained, falling out. Elevators old and slow. Looks like nothing has been updated in the building since the early 70’s. It smelled of must. My husband and I were shocked at how different it was from the photos on the website. We called for IL and my husband had to call the sales person multiple times to try to schedule. Never received a call back. Had to stop in unexpected to try to catch someone to give us a tour. Desk workers had to call several Managers before finally getting someone to reluctantly give us a tour. Construction happening, residents were sleeping in common area, there was no activities, so they must have fallen asleep due to boredom. Residents looked miserable. Save yourself time and go somewhere else

The high scores this place gets was from the previous owners. This place is grossly mismanaged on a variety of levels. Only care about the almighty dollar and not the best interest of the Residents. In one year they have been through more Directors then I can even keep count of and I don’t see the current ones being there for much longer either. Calls go unanswered, no call backs, communication is non existent. I am currently touring other Facilities for my loved one.

Yeah, this place is getting worse and worse over time. Where to start, how about the management team up front that only sit in their offices, and when you do see them, they are leaving for lunch, which seems like all the time. They are lazy and, to be honest, one of the worst run business I've ever seen in my life. Once, when two of them came back from lunch, they smelled of alcohol and to what some employees say that quite often they smell of it. The sales lady lies and ignores the residents when they finally move in. The Executive Director seems like a child and has no clue what she doing at all. The nurses, well, when they have them are I guess decent, but they come and go like changing clothes. The aids do nothing at all besides sit around and talk or play on their phone. I pressed my mom's pendent, and it took over an hour for them to come to the room. Basically this place needs new management all in all clean house and start over the management team!

I have a very close relative in this facility and there isn't enough personnel to care for all these poor people and the ones there don’t have empathy for these patients at all. The aids are always on their phones, that door that goes out the parking lot doesn't work, the alarm of that side door doesn’t sound to when going out. They don't really care for these people as i watched one lady in the front office area walk right past a resident asking for help. Honestly it was disgusting what i saw and witnessed it myself. I tried to spoke Director about what I seen but she told the lady up front she was busy and closed her door which was very disrespectful. After that incident I knew this place is no good for anybody. when I go the Memory Care part of the building it always smells like urine. The aids always sit around the kitchen area and talk on the phone and ignore the residents. This plave is out of control and you can't speak to anybody in the front offices as they are always gone.

I would never recommend that horror show of a place to anyone. Worst place I could've ever admitted my father.

When my relative moved in this assisted living facility it was [community removed]. [community removed] was recently taken over by Mira Via. After [community removed] was taken over by Mira Vie, the quality of care became awful. We paid extra for the facility to supply my relative with her medication and there were a minimum of 2 instances where the medication was not delivered. The facility had a GI outbreak and the relatives of the tenants were not notified and there were no signs posted at the facility. My relative had a infection and it took days for them to do the bloodwork. If you call the nurses office, the office will never get back to you. In order to minimize the impact of the poor medical care, we even hired a private aid that supported my relative 10 hours a day. Due to the poor medical care we rushed my relative to another facility and disposed of her couch in their trash and now the facility is charging us $[removed].

The memory care was absolutely horrible for my mom. Most of the staff was lazy, not educated on dementia, didn't care about anyone but did care about getting their lunch order to Sheetz. The nurses didn't work well with Careline Hospice (horrible too). My dad is in Assisted living, no house doctor for entire building just nurse practioner. He gets evening meds at 9:00pm most nights, most people are sleeping at that hour. Staff isn't consistent, actually short staffed. Some weekends hardly anyone. On tour they make you think it's like a 5 star resort but in reality it's not.

All categories are 1 if I could rate below that I would. Horrible experience please be advised when you are referring people's loved ones to Maumee Point

We moved Mom into [community removed], where she was very happy and well cared for. Distinctive living bought Chelsea and changed it to Mira Vie. The problems began shortly after they took over. Unfortunately they did not take into consideration this was a memory care facility not Senior Living. Complaints about how nasty and greasy the food was, scrambled eggs were greasy and nasty, her Ginger Ale, when available tasted watered down. Representatives went in the seniors rooms while they were at lunch "to take measurements" without first notifying the families or the residents, leaving closet doors opened and things moved. Upsetting a whole wing of people. With this just the beginning of her complaints. Mom's became agitated and we noticed she was becoming more confused, to the point she told us she wanted Out of this prison NOW. We moved Mom out of there in July. We don't know what Mira Vie's intentions were, but the went about it the wrong way. With that being said, we were not pleased with the live meet and greet over the internet they did for residence families, it was more like a "Look who we are" and gave most of the people online with them the impression they cared more about their image then the Seniors they claimed to care for. So, we have nothing good to say about Moms experience or ours.

I have a relative in this facility which does not have enough personnel and the ones there don’t have empathy for these patients. The cares they are a lot on their phones, that door that goes out the packing patients escape from back there, the alarm of that back door doesn’t sound to loud. No one can hear it from up front. They are not really pain attention to these patients. No commitment at all. I saw and witnessed it myself. And I spoke about it to the director [name removed], and nothing was done about it. After that incident they treated me like it was my fault And when I go the other side it always smells like urine. There’s a male patient always lock up in his room screaming for help and no one pays attention to him.

My family member past less than a month ago, I witnessed several times people not getting treated fairly. Witnessed drinks taken away from residents, I am sure it’s because people not wanting to help with restroom issues, There was a new man that I believe was maintenance that was trying to make a difference doing things to better the place, was very polite and patient with the residents. I am relieved that my family member has passed so I am not having to worry about his care, or people not speaking English, I got tried of requesting the littlest things repeatedly. Soap to wash hands, the TV to work, clothes to smell clean. Room to be cleaned. This is not a cheap place, you are getting fooled by the staff that people care and are taking care of your family member, being feed the same food every week. I hope the state makes a visit and shuts the place down. The manager is rude, and doesn’t appreciate the 1 or 2 good employees that she does have, she should hire English speaking

The Chelsea is not a healthy place for your parent. They are very short staffed and don not train their staff to be considerate and caring Most of them can barely speak english and this is difficult for old folks The aids and nurses are overworked and irritable and short with the residents. I even had an aid yell at my father. The medical support is weak. The place is often dirty and unkept Don't be fooled by their tour. The management is uncaring also

Okay something smelled on the care cost side. $1200 highest care costs while all competitors are twice that. Did not make sense. Then told to review articles about Meridian the owner. Build the facilities, gets them in, and then flips it and you are stuck with new pricing. [name removed] is out with COVID. I was very excited about this place but now it makes me sick inside to move my dad from CA and get into a hot mess.

Residents were totally not engaged. They were just sitting in the front vestibule in their wheelchairs. There some who smelled. Only one or two of the staff really interacted with them. It was more of a nursing home than an assisted living.

We looked at this very hard and it is too expensive.

Chelsea is all about the money. Their assistance is very inconsistent. The nursing staff (DON included) have their own agenda. Sadly, they jump to conclusions without asking questions. They will add on $25 if you look the wrong way here. Beware, all is not as it seems. It is bright and clean and the food is good, I'll give them that. Laundry is "supposed" to be done weekly. My mom has gone 3 weeks without a pickup in the past. The family always has to poke around and ask a lot of questions as to why mom isn't always getting what she needs.

If you are considering Autumn Leaves for you loved one- run the other way - fast. My husband was there for 2 weeks. Prior to his admittance I had toured twice, the staff was convincing, the place looked well planned. When he moved in on March 19, 2019, he was walking with no assistance, had no sores or wounds on his body After the first two weeks (they don't want you to visit the first 2 weeks) he collapsed, was sent to the hospital with pneumonia, multiple pressure sores on ankles, heels (stage 2), hip (stage 3), buttocks and back (stage 2), swollen legs and feet, rash, irregular heart beat and could not walk or stand on his own. With out my knowledge he had been given a drug that has a black box warning from the FDA that says "do not give this drug to elderly demintia patients"

Run the other way. My husband moved in March 19. He could walk without assistance and had no sores or wounds on his body. Two weeks later, he was in the ER with phneumonia, mulitiple bedsores (stage 2 and 3), swollen legs and feet, rash, irregular heart beat and could not stand or walk on his own. They do not want you to visit the first 2 weeks so you can imagine my shock when I saw him in the ER. This place looks good and sounds good but there is a definate lack of care.