Dial Retirement Communities

Our mother lived here for over 4 years and endured the ups and downs of a startup facility. The exterior and interior are beautiful and location is convenient. They sold us on being an aging in place facility but a far cry from that. The nursing staff and CNA’s are sub-par with poor life skills and they have challenges keeping their nursing staff and director position filled. The caliber of care staff they do hire have poor people skills, preform a poor job in keeping patient notes, sloppy with medicine distribution/ timing and low and lack compassion, attentiveness and patience. During the last 90 days of my mother’s life she was hurt by a CNA. In additions she developed bed sores and was malnourished. It can take a CAN 30+ minutes to show up when you ring the pager. They have a poor cleaning service where bathrooms are no properly cleaned or sanitized. Communication to families are poor as well – they had an influenza break out in the winter as I learned from the staff as my mother caught the flu as well that almost took her life earlier in the year. In the summer the paging system went down and that wasn’t communicated and I found out after waiting 45 minutes for a CNA and asked the front desk why no one is coming and they told me then that the system was down. The food quality is poor and food servers slow. EVE is owned by a money hungry Assisted Living owner that doesn’t care about the true well-being of residents and fins ways to cut corners with care. Don’t bring your loved one here.

I toured here for my loved one, and While the community itself was a nice place, I didn't like that they provide care al la carte style, and that we would have had to pay extra for every little thing. There wasn't just a base cost. The whole thing left kind of a bitter taste in my mouth, so I knew that it wouldn't be a good fit for us.

if you want good food and atmosphere this is the place to go, but that’s where it stops. Solana’s Memory care mostly consists of caregivers that have had little to no experience working with residents with dementia. They have had a high turnover, and the few that have stuck around, have no business working in memory care, period. I had to hire a private CNA to help take care of mom because Solana stuff lacks experience and passion to care for her. My CNA has no problem caring for mom, where Solana’s continue to make excuses. [Removed]. He has no idea as to who even works in his memory care unit. In one such case he thought the CNA I hired actually worked for him! Sadly, they can’t even take responsibility for their own [Removed]. Other incident mom was found by my CNA in bed found in bed at 8:30 am covered in solid waste. The director’s response, “that could have just happened” not possible, it takes much, much longer for waste to dry. Clueless! As I started to do my legwork on finding mom new a home I started to run in residents that use to live at Salona. It turns out moms care wasn’t the only one that fell short. No compassion, just excuses at mom’s expense. Solana completely misrepresented their true abilities. Don’t let this happen to your loved one.

If you are looking for an apartment and you are completely independent, this is a great choice. If you or your loved one are needing assistance I strongly recommend looking for a facility that is smaller, more intimate and has an experienced staff. My mother-in-law was a resident for 10 months. She has dementia and by definition that means she has a decline in her mental ability severe enough to interfere with daily life. During the 10 months she was only bathed 2 times (her soap and shampoo bottles were almost completely full when she moved out) and she was not given the proper medication dosage even after several meetings with the staff. We would ask her to shower when we visited but we felt it should be their responsibility since she was billed for bathing. After bringing it to their attention several times and pointing out she was being charged the maximum amount but not receiving the services it was explained to us that she has the right to refuse medication and bathing and charging the level 5 care was justified because according to them it can take longer to continue offering the service as it does to actually provide the service. When I mentioned my mother-in-law was malodorous and dishelved and not in any condition for us to take her anywhere because she was usually wearing the same clothes full of dander, I was told I should call ahead if I have something I want to take her to and they will make sure she is cleaned up for that specific day. If you are caring for a loved one with Dementia you know how frustrating the bathing can be and your loved one might be refusing food or medication simply because they don't understand. This is large facility that looks beautiful but the intimate care and attention to detail is lacking. I strongly recommend asking any facility you consider what their plan of action is if these become an issue. There may not be a violation of any code because it is a self-pay assisted living facility and not a nursing home (it's important to know the difference) but when Whispering Creek advertises they are a memory care facility they should be trained on how to handle these issues and provide solutions that work, they should also be staffed with people who truly care about whether or not your loved one is receiving their medication and getting bathed. Caring for a loved one at this stage of their life presents many challenges. I had hoped Whispering Creek staff would be a resource to help with these challenges but they continued direct us to their policy stating the tenant has the right to refuse services, even when it pertains to basic needs. When asked to speak to the billing department, I was told "it's computer generated". Another obstacle in solving a problem when they don't even have a billing department to discuss charges you have in question. I hope this review can help another family so they don't make the same mistakes we made. We assumed bathing and proper medication dosage would be a priority, especially when she was billed for a level 5 care, but they have technicalities on why they don't need to provide those services and when you have an issue you can talk to the Head Nurse or the Director and our experience in talking to them is they both are very defensive and spend more time justifying situations rather than finding solutions.

Was able to tour Eve and was very disappointed. There is little to no interaction between the staff and residents. Very few activites offered to the residents and the few residents we did see and talk to are unhappy with the level of care they receive.

No assisted living if needed. Part of Holiday Co.

We toured the assisted living community and found it highly unsatisfactory. The facility had an unpleasant odor of urine throughout. The staff members appeared to be on break time before their work was finished. (I.e. Floors in dining room not cleaned, tables not wiped down, carpet not vacuumed. The tour guide was friendly but unable to answer staff to resident ratio questions. The rooms were also all studios which was not an option. There also seemed to be more interest in upkeep of the independent community than the assisted. The carpet was buckling in several areas which would be serious tripping hazards. The decor was nice but looked like it had not been updated since 1990s.

My husband was at Stirlingshire of Coralville for three weeks, and they had one person watching five people. They had to take care of the meals, not cooking them, but serving them. They had to do the laundry and upkeep of the rooms. They had a lot of duties to do while watching people with Alzheimer's. One person is not enough. My husband was there for one week when he fell and hit his head. We took him to the emergency room and everything was okay. The next week he fell and broke his nose in two places. They didn't see him until the blood was starting coagulate on the floor. They finally got in, picked him up, and took him to the emergency room again. They did CAT scans to make sure everything was okay, aside from his nose. The next week, he fell and broke 3 ribs. He, unfortunately, passed away the Tuesday after that happened. I'm not really happy with them. The day he passed away, there was no nurse to be found to check on him or look after him. It was on mine and my sons part. My son went to lunch with him, came back and put him in his chair where he fell asleep. I got there at 2:30pm and he was still sleep. One of the girls came in around 3-3:30pm trying to give him his medications. He wasn't awake, but she put it in his mouth anyway. At about 4:30pm or so, I called the VA because that's who we doctor with and they said to call 911 if he was still asleep. We took him to the emergency room and he passed away two days later. I'm just not happy with Stirlingshire. Every time I said he needed more people to know where he is and what he's doing, they said they don't do that. There were at least three nurses there, but very seldom did they come and check vitals. They depended on the CNA's to pass out medications and take care of the people. I know they are a new company, but there is no excuse for that. There were, however, two ladies there who really seemed to care.

Try calling after 7:00pm and see if anyone answers the phone. Ask for help because you are concerned about a resident. Did you get a message that says the mailbox is full? What if you needed emergency help? Sorry mailbox is full

Please do not place your loved one/s at Solana, we moved my mom out after her second fall and her second broken bone. . The new Director of Assisted Living is the worst. She doesn't return calls, doesn't relay messages from the doctor and does not set up regular care plan meetings as requested. After my mom's second fall and her trip to the ER I called to speak to the Director of Assisted Living to discuss the best care plan for my mother. It took 3 calls to her, 2 calls to her VP, 2 calls to corporate and a week later to get a response from her. However she was able to speak with the hospital and the them that she did not want my mother back because she was too difficult. She also told my mother's LTC Policy that she moved out, and Solana continued to charge another 5 weeks of care. To this day I am still waiting for corporate to return a call to discuss reimbursement for overcharges. Do yourself and your loved ones a favor, do your research, do not judge by the cover. Judge by the number of beds filled, speak to the families of the residents. Do your research and stay away from Solana.

First hand experience of WHERE NOT to MOVE TO...Independence Village is a JOKE. They want one thing!! YOUR MONEY. 1st day my father was there he fell and broke his right arm. We hired Staff of Life to help him in his daily living skills...CNA's REFUSED to get him up to the restroom. NOT THEIR JOB.. One called the fire department to get him up out of his transport chair. They got him in it fine...Reported NOT THEIR JOB TO LIFT!!! I personally talked to Nursing staff about the care and needing help. Got us NOWHERE...If you LOVE your family, DON'T PUT THEM IN INDEPENDENCE VILLAGE IN PEORIA...They didn't get him up for days. He was not assisted to the restroom for days....Moved him out to a skilled nursing facility and Independence Village Charged us for another month...He lived there 11days... [dates removed]. Was NOT a GOOD place. When I told [name removed] we were moving him out, and movers would be there on the [date removed], nowhere did she say you are paid thru [date removed]...RIP OFF... it's ALL ABOUT GETTING YOUR MONEY and NOTHING about CARE! Go listen to their sales pitch...Makes it sound appealing...then live it...I've never seen so many people that DO NOT DO THEIR JOBS!!!

My mom was in this place for four years. In her last two years the quality declined drastically. I live out of town and had to fly in to visit mom. Last year she was declining rapidly and each visit I observed less staff looking in on her, I had to constantly call for help. Her place was very dirty and looked as thought no one cared. My last visits I had to spend most of my time cleaning. Last year we ran out of money and made an agreement to pay what we could for a whole year the amount was excepted until they knew my mom was on her last days. The last time I saw and spoke to my mom was the day we were forced to move her in a smaller space. After a week she passed. Her old place that she lived in for almost 4 years was vacant for 8 months. What was the big rush to move a dying woman. This was the most heartless place I ever heard of. My mom and my family did not deserve this type of treatment.

I liked this community to a degree. :The apartments were nice upstairs, but when you go downstairs to the memory care department it looks like everyone is a child. They are all being fed and the set up was very bad. It looked like a little basement with people in it. It did not impress me at all. I knew then that this would not work out for my wife.

What are you doing about the 5 break-in you have had. Residents tell me your not doing anything and they are worried about their security. If your addressing the issue, that info is not getting to the residents. If your not addressing the issue shame on you

Has not been a great place to live so far. Moved my brother in and we have had nothing but problems since. Worst part is the food service. Lack of servers is the lastest issue. Quality of the food has gone down hill since he moved it. Resident meetings are held but nothing gets accomplished. Very dissatisfied

This facility only cares abouts taking your loves one money. There is no sympathy for the aging process. The food and nutrition is horrible! The turnover of the Certified Care Givers's is high and they are inexperienced. I would not ever recommend this community. Good Luck!

My mom lives at Eve Assisted Living in Hinsdale currently she likes the people who lives there, the food is good although not a lot of healthy food options for people with health issues. The CNA's a less the average and the turn over from the CNA's up to management is a joke. The place is a revolving door!! I will be moving her out and would NEVER recommend this place to anyone!!!

By far the most beautiful & newest place I have seen! Like living in an elegant downtown complex. BUT...my story is such a mess you would think it untrue! Initial price given for room turned into $800 more per month after I had signed a contract & given deposit. Already sold parents home & belongings out of state, for 4 wks the bed linens weren't washed (included in fees), 1st 11 days there nurses did not give 2 of the 6 meds needed! Still happening, Just yesterday I found 2 days worth of Alzheimer's meds not given! Today the nurse gave 3pm & bedtime meds all at 5:30! 5 pills in one gulp! Cna's not following care plan helping with a.m /p.m hygiene. Dentures put in cleanser 14 out of 49 days! Much much more! The Director got fired over this & the marketing director, & the maintenance man! yet my 4 hr. meeting with the owner gained me nothing. I felt some form of credit for the obvious breaches to the contract due to all of the lies his employees have told me & most importantly my loved ones medical care.I give it till end of month to see major changes with the new director or i have to begin to search again. Poor thing will be so confused again & I am emotionally shot! DON'T JUDGE A BOOK BY ITS COVER