Dial Retirement Communities

probably sufficient but feels like a cheap hotel. not for us.

We entered the facility and saw a security guard which was reassuring and a receptionist had us sign in and got us glasses of ice water as it was a hot day outside. Our tour started 30 minutes LATE and lasted waaaay too long for my 91 year old father who was looking at the facility for his wife with dementia. He was exhausted at the end and so was I. Eve Assisted Living is a truly beautiful setting physically, but it lacks warmth. It felt cold and clinical. We only saw two patients and they were NOT engaged socially but watching TV (well one was sleeping in a chair.) The tour guide briefly said hi to the one patient from a distance (the one watching TV.) We were told all the other clients were in their rooms napping...But even in assisted living we did not see one client but again staff!!! My mother is in a memory unit in another state and EVERY time we visit her day or night there are groups of patients in activities engaged with staff and each other and OUT OF THEIR ROOMS. This didn't appear to be happening here. All we saw were two patients and plenty of staff and no one interacting with them. And although the tour guide and marketing staff mean well the hard sell is a turn off. A low key empathetic person to give tours would be a much better move for Eve AL as this is a devastating time for families. Also an aviary or aquarium would be a nice touch on the memory and assisted living sides to liven the place up. It was a lovely setting but felt cold.

After signing up as a resident, I was initionally very happy. However it soon became apparent that there were some deep seated problems that that surfaced, that made for some very unhappy residents, including myself. I can not in good conciense continue to feel the same as I did when I moved in. I am not sure that I will continue to live here

My mother has been a resident of Solana for almost 2 years and for the past 18 months the quality of service and culinary experience that we had been promised has steadily declined! Solana is marketed as a premium property. This is a place you would expect higher levels of quality, service, and amenities to coincide with the higher monthly payments. Unfortunately, Solana is struggling to live up to these standards today. Residents are often having long wait times (+60 min) to be seated with much fewer menu selections than previous years. The restaurant is understaffed and experiences high turnovers in both chefs and wait staff. Most concerning is the continued increase in rent year after year! Since 2016, average rents have increase cumulatively over 20% including a proposed 7.5% -13% increase for 2019! Solana is a beautiful well maintained property with friendly (but frustrated…) residents that are hoping the Atria Senior Living Management Team will quickly address these issues and get the Solana facility back on track!

She kept walking without her walker. They knew she was a fall risk and she fell on the dining room floor on a hard surface and broke the head of her femur and died eight days later on her death certificate it says accident from the fall. I don't think they keep a good enough eye on people that are a follower Risk so I can't really recommend.

With the exception of 2 of the CMA's one of the CNA's the cooks and front desk receptionist they all need refresher courses in Be Kind and Compassion starting with Mary Director of Nursing. The residents are people with feelings and should be treated as that not as an inconvenience. You do not know their stories and/or how they ended up in assisted living.

My wife died after being there for one week. She fell out of bed w no guardrails and hit her head. They charged me $[removed]. I never even got a phone call to apologize. I would not recommend the place to a dog. We were there less than a full week before hospice was called in. The whole experience was a horror show. I had to take her for a cat scan my self. I didn't even get help getting her to the car

Hi. My mom was a resident of deer park village from June through November. This review reflects more on the executive leadership and a warning to know what an ombudsman is and their job. Bottom line is that DPV misread the law which led to over [fee removed] an out of pocket expense for alternate housing. DPV basically said my mom can’t return due to a specific issue they couldn’t handle. They also denied allowing outside care come in saying that was also against the law. This is where the ombudsman could help. She was able to interpret the law correctly which after an internal check with DPVS legal team they suddenly had a diagnosis they could accept (with outside care involved) The staff on the ground was great, but don’t trust the leadership and have the Ombudsman number on speed dial the moment leadership tries to read a law to you. My mom wouldn’t be out [fee removed](on top of DPVs rent ) had they read the law correctly.

This place is a joke!!! The staff and management does nothing. They leave your loved one alone, don’t take care of their needs, and the staff is lazy. They expect someone else to do the job while they all stand around doing nothing. They get on their phones, eat while they should be caring for the residents. They never check in on the residents, and other residents roam the halls, allowing anyone to go into other residents rooms. No supervision. No common sense at this place. The cost is ridiculous!!! Too much for a place that doesn’t offer care. People have been taking their loved ones out and moving them to other facilities. This is no place to let your loved one go. They won’t get the care they need and you’ll be paying in money and your mental health for all the crap you will have to do, where it should be them taking care of the residents!!! RUN!!!

We moved her because care was extremely poor. The place is surface nice and the staff was friendly but they don't want to take care of people that need assistance or have health issues. You better be healthy. We moved her due to lack of medical attention. They thought she was just dramatic and lying about her pain. 2 compression fractures to add the those already there later....several falls because of ignored know pain. She didn't seem interested in the food and other residents complained in general about it. They have some activities but were lacking especially in memory care. That was a HUGE DISAPPOINTMENT as we were told they had an entire program for them.

My Mom was at Solano/Deer Park Village for 8 years. Mom was in independent, assisted, then memory care. Everything was great until memory care. I had a camera on my Mom and I saw everything. I was appalled by the treatment. There are of course exceptions to the rule but we left. We were told Mom would we checked even 2 hours at night This never happened in 2 months. Mom feet are alway cold and they couldn't even keep socks on my Mom's feet! The care program is get everybody up early. Sit them in front of the tv until after dinner and then put them to bed. My Mom was not incontinent but need help getting up they never used a saftey belt they use her pants.Employees would tell me in confidence that they were leaving. Its a revolving door. The head nurse would walk past us like we were stangers and we had been there over 8 years. When we left nobody asked us why! I urge the upper management to get involved for the current residents. We were lucky to find a place with absolute angels

My loved one is a resident at Magnolia Senior Living. Overall, I am very unhappy with this facility. It was a bad choice and I will be moving my loved one soon. They are a bad provider of this service overall and didn't deliver in any of the categories above. I would not recommend this facility to family and friends.

If you want your loved one to be well cared for DON’T place them here especially not in the Alzheimer’s unit.

Do not move in here! They owe my dad a refund and they will return his calls.

We paid an extra $[removed] for my moms care and we found out in the 10 days that she was here, the staff never once checked on her or came to get her for meals even though it was written in the contract. We called to ask if she was in the dining room and they said she had not come down and we told them she was unable to and they were supposed to be going to get her. The staff found her unconscious in her room because she had not eaten or drank anything in 10 days and had a stroke. There were also no activities - the residents here all looked bored.

Very poor resident care. Building has a lot of problems.

Would not put my loved one here. Poor care from what I’ve seen. New ownership that haven’t seemed to change anything but revolving door of staff. Great residents that deserve so much better.

I wouldn't recommend this community. Very poor experience when my mother was here recently. High turnover especially management. You walk through there memory care community and it smells like urine.

Very sleek and modern. My mom would choose cozy and warm.

Please do not judge this book (or any facility) by it's cover, it is pretty, it is clean and the staff is nice and very attentive while you are shopping. However the care of the assisted living facility, the senior team and the corporate office is there for one reason, MONEY. We moved our mother out after her SECOND fall at Solana which resulted in a second broken bone. The Director of the Assisted Living area ( who to this day I have not met, nor have we had a care plan review with, even after several requests) is new to this facility and does not know what she is doing. It took her over a week to return my calls after my mom broke her arm and was sent to the ER, in fact it took me 3 calls to her, 2 calls to her regional VP and 2 calls to the corporate office and a week later, to finally speak to her regarding the best plan of care for my mom after her fall. Of course by this time it was too late. During this time however, she did have the time to speak to the hospital and rudely tell the hospital that she did not want my mother to return because she was too difficult to handle. She also told my mother's LTC policy that she moved out, but Solana then proceeded to charge us another 5 weeks of care. I see many people complaining about the food at this facility, I wish that the only issue was the food, but the dining is the highlight of this facility. The care provided to the residents and the customer service provided to the loved ones of the residents is far far worse and I highly recommend looking past the cover of this book. I am still waiting for a return call from corporate as I write this review.