Dial Retirement Communities

I toured this one three times, only because it was definitely a contender. I toured once before Covid, and that tour experience I would rate a 4. And then I had two virtual tours during Covid, which I would rate a 2. With the virtual tour, they had us sit in an outdoor area with an iPad while a person walked through the facility with his phone and showed us around on a video call. I don’t fault him at all for the virtual tour. They were just following protocols and not allowing visitors into the building. On my third tour, I met their whole executive team as well as the head nurse and memory care coordinator. I was impressed with the staff, except for the general manager - nothing I could pinpoint, he just kind of rubbed me the wrong way. Their team hinted that maybe my loved one should go into memory care and not assisted living. But I appreciated that at least they were open and honest about that.

Communication was very good between the staff and myself. They kept us well informed and kept us up to date. The staff was very friendly, kind, and helpful. The community was extremely neat and clean also.

Within budget but on the higher end. Has many of the options grandma asked for. Good location. Something about the conversation made me feel uneasy, Is perhaps too independent, charges extra for some of the nursing care.

Spoke with [name removed] on [date removed]. Rooms too small. Good location in Hinsdale. 1 RN on staff. Use LPN's and certified nurses. Not an old school house - just the way they built it to fit in the town.

I toured here with my loved ones while looking for a new place for them. The community itself was nice enough, but it just did not have the level of care we needed. It was very similar to the community they were preparing to move out of, so we continued our search to find a place with more advanced levels of care.

So far my mother in law is doing pretty with her move to this community. Everyone have been very kind, and helpful. She is starting to adjust to the community, and we know she is in good hands. They have lovely staff at this community, and I would recommend it.

The person conducting our tour seemed to be [Removed]. I got the feeling the residents and staff were stressed and not happy. The community was very clean and well decorated. This community was just a little more expensive for the same amenities we are getting at the community we chose.

I am a little disappointed. I think that they are extremely nice and helpful, however I think they are lacking in a lot of things. The food is terrible; it is cold and takes forever to serve. The maintenance could have better response time as well.

I have a family member that has lived there over one year, still a current resident, so I truly speak from experience. The facility is neat and clean, but they are cutting corners in every area since move in. Overall appearance, hallway carpets showing signs of dirt and wear, nicks/gouges on molding, corners, door frames do not get repaired or touched up. So if a resident bangs into something with, say with a wheelchair, the damage in common areas does not get fixed. If it is not fixed in common areas, it is not fixed in the units. For the first several months, maintenance was very responsive even in individual's unit, no maintenance service any longer available. Note: I chose assisted living for my family member so I can come and visit, not fix this and that. Common areas have also become office extensions for staff. Second floor bridge was a quite and intimate sitting area that now features the desk, cords, wires and related stuff of the activities person. Thus taking away from the original ambiance that attracted us to this facility. Staffing is an issue, which is directly related to management issues. In one year the CNA and nursing staff has turned over so many times, I cannot keep up. Management has turned over completely three times. Something is very wrong in this department and unfortunately will be the demise of this potentially wonderful facility. The current "director" [removed] is probably the most unapproachable of all management members I have encountered. Food service, 3 chefs have come and gone! Started with lovely printed menus, multiple choices. Currently, one offering and if it is unacceptable the choice is a grilled cheese. No more linen table clothes and fresh flowers. Monthly family Sunday brunches and themed buffets (last year's luau was wonderful) are no longer offered and if they are, they are bare bones. Activities - where do I start. This has been and still is a work in progress according to management. The only activities person that seemed together has been let go. Next came a fly-by-the-seat of your pants activities person that lacked experience and always seemed to miss getting out and doing something by a day. The current person has to be self-invested or the activity does not seem to happen. Originally I was told if even one person signs up, the activity or trip happens. This is not true. There has to be agreement on activity/trip, a minimum number (this is a very small community), and "management approval" thus activities are ho-hum. Sadly, the offerings of Hinsdale have never once been part of the mix. The do not utilized the library's offerings, the summer concert opportunities, events at the Hinsdale Hospital. It is almost as if this facilities does not want to have any profile within the town.

I think they are taking very good care of my loved one. I think that a lot of the other residents, are a little further along in their dementia than he is. It's very clean, he is getting good care. There wasn't much of an evaluation before intake. This may just not be the right fit for us.

We liked the feel of the community, but the main reason why we did not choose this was because of how far it was from us. The location was just not in the right spot. They do not have nursing home included and it was very pricey. The staff was not horrible, but they were not quite friendly.

This was one of the places we looked at when we were touring. Mom did not like them. They were clean, and the facility was beautiful, but it did not have that homey feeling she was looking for. She felt like it was more of a clinical setting. Since it was going to be her home, we let her decide.

Very elegant place, it was very quiet and we only saw one resident during our tour. The rooms were spacious and we liked the shower which had no step to get into. There was a nice exercise room, entertainment room and dining area.

It was a very large community, I think they had maybe 250 people there. There wasn't much individual attention. It was a story building. When we asked to have things done they weren't done in a timely manner, they were not available and willing to help.

I think she's pretty satisfied with everything, we've been there 3 times, it's probably your typical nursing home type feel, but that's just my opinion. She seems to be happy with the activities and things like that. They do provide three meals a day and she's totally happy with that.

Visited 7/25; B list, didn't like location

Also very nice, but noisy. Sounds echoed is the open space. The apartments were oddly shaped, although very nice. It is much newer than the Meridian, but not better. The staff was friendly, & nice.

we still keep this as an option if we get our house on the market

Great location, square ft is small for price. minimal closet space; small kitchens, no ovens (kitchenettes) Veterans benefit

very nice, but for a similar rate I felt Walnut Ridge offered more