Dial Retirement Communities

She was safe and comfortable for 3 weeks respite.

I think a lot of changes have been made... some of the staff were let go which is good!! Some were great and some shouldn't have been there. The facility is very nice and overall staff in the building. Unfortunately my mom was told she needed to be in memory care and had a very bad experience... mostly with the people

mom was there for respite and I don't think they encouraged her enough to get out of her room. Every resident we ran across did they were not happy and planning on moving out. the place was very clean and new appearing. Quality of care - For assisted living probably good quality, but for someone in respite, not attentive enough. mom is a picky eater so hard to say about meals. Activities - Lots to choose from but mom didn't do any so I can't rate it. We just did the respite, I can't speak for the assisted living. I give it a 4 for value.

Nice place, prices are fair, needs better help not as trained or qualified as they should be. Should return funds when they say they will.

Place is great as long as you are aging gracefully. Once a serious illness happens, the care diminished greatly. For paying $[removed]k+ a month, we expected much more in care than was received the last month she was there before hospitalization.

There is no certified nurse overnight just 1 cna. Sometimes mom has gotten the wrong meds at night. At least she knows what she takes so she could correct them. Sometimes they don't get her meal order if she stays in her room so she doesn't get a meal. You cannot sit at any table at meal time. It is assigned seats. Meals take a long time to get your order and a long time to get the food. The menu is often different than what they serve. Food just needs help! Very spicy sometimes.

Look somewhere else. Too many people should have been in memory care but not enough beds.

Overall review is mixed. There was some really good staff, but felt too institutional. Well they tried on cleanliness, but there was occasional dog poop in hallway. There was mostly good staff. Meals were not the best. There was an overload of activities. That's not bad, I enjoyed them. But the constant reminders over the speakers in each room, were annoying. No quiet time. I'm paying less where I am now & feel I'm getting my money's worth at my new community. My room was much smaller. As I was leaving this community they were starting to add charges for previously free services. We could not sit around and visit while dining because someone else was waiting for you spot.

There has been a management change since she moved in. I think they need more care personnel in assisted living and in the dining room. There are lots of opportunities for things to do if you take the initiative to seek them out.

This is a very beautiful and inviting facility. The majority of the staff is friendly and caring. Our mother is now in the memory care unit and like every care facility they are having difficulty finding qualified staff. Someone from our family visits our mother daily so we see problems other families may not see. The communication between the nursing management and nurses and aides is poor, resulting in avoidable mistakes and untrained staff. The hospice care my mother receives helps immensely with her care.

Areas of improvements - Better trained staff that are more professional, smaller dining tables like mostly 2&4 tops so people can hear each other, regular exercise classes that aren't canceled or scheduled during breakfast hours, better pest control. We appreciate the transportation service provided. The food is not good and the activities are often canceled at the last minute. The rooms are lovely

One thing I would do differently if looking for senior living again is spend more time at the facility prior to making a decision and see how engaged residents are as a community. My sense of the Landings at the time was that residents kept to themselves a lot. Not a great fit for my socially active father. Had some activities planned but I'm sure if they were well attended. Not much variety and pretty stereotypical for a senior living facility.

I think the facilities and the staff are very good. Housekeeping and laundry is done weekly. Personally, I find the staff very helpful in everything I've asked of them . I don't eat there, but my loved one sometimes likes the meals and sometimes not, just like others. There are meals where I'm at that are good and some not. Overall, the rent is quite high, but I'm sure it's in line with other places.

We took a tour of Deer Park Village during our search for an Independent Living facility for our loved one. This facility was okay. The atmosphere seemed cozy and comfortable. Everyone was friendly during our tour.

My loved one is currently a resident at Silvercrest at Deercreek and overall the experience has been good. The staff has been very helpful. The food seems to be okay, but my mom complains about everything. I do wish that the housekeeping was done more often than every other week. Overall, the facility is serving its purpose. I guess I would recommend this facility to others.

Our family had an in person tour with Silvercrest College View and it was a really nice facility but very large , it was close to a busy intersection and they had 3 different floors which was a negative for our loved one.

Legacy closed Memory Care which is why we selected them. The closing notice was not handled well. And now we have to start searching again. They are transferring residents to Stirlingshire. The memory care unit there doesn't have very good reviews, either. (I would read the reviews before recommending them again). Seems like Covid as greatly affected staffing levels at both places. I get things second hand, but I am going to visit at the end of the month. Going to speak with [name removed] to see if I can get some more background. But, she has not responded to my emails which we will discuss as well. Things happen, it is how they respond that will count. It was extremely disappointing to know my parents will have to move again for my Dad to be close. A letter with no warning was not the way to handle that big of a change.

What stood out most about this facility is the in-town location and the small Memory Care unit.

I have heard some complaints about the food, but I think it is on the upward mend. We did have a lot of billing issues and it took us a long time to get that all corrected and sorted out. [name removed], the directors assistant, who we spoke with was very helpful and friendly and tried to help us the best she could. The bills they give are hard to read and very confusing.

My loved one lived in this community previously. There were a lot of issues with staffing and communication. The facility itself was nice and modern. On one occasion, my loved one was not feeling well. The nurse wouldn't take her vitals and told us that if we want things like that done we need to go to urgent care. They were undergoing a change in management as we were leaving, so hopefully things have improved. They also didn't offer diabetic care, which is something we needed for our loved one.