Dial Retirement Communities

very nice, but for a similar rate I felt Walnut Ridge offered more

Very nice.

There is no salon on site, so if your loved one needs their nails to be cut a family member has to come and do it. There have been several times where we call for hours on end and no one picks up the phone. They also cannot fill prescriptions.

This is a nice place, but the food service is not the best as far as the food choices and they need more servers to pass the food out and get refills. Also a need to vacuum the hallways more offend. and more air-fresheners would be nice. When the residence tell them that somethings needs work on it takes awhile to get things done.

I didn't care for the guy in charge at all. When they interviewed my loved one he had her in tears. They didn't return my phone calls, and when we did come in he had us filling out papers. and we weren't ready for that. The memory care wasn't where the beautiful assisted living is, it was across the street and up a flight of stairs behind a locked door. The dining room was just a little kitchen, and the room was fairly nice, but I didn't like the concept.

Quality of care leaves a great desired. The caregivers are poorly trained and not held the overall experience seems lacking, as if the care givers have not been trained. They do not live up to the expectations and they try to things the cannot. I am looking elsewhere now that I know what. Could not recommend this 0laceI am looking for. There are good care givers. I'm so disappointed in the quality of care.

[name removed] is now in Terra Vista in [facility name removed], a strictly Memory Care facility. It's an upgrade from what Magnolia had become, given that the renovation-caused transfer of memory care residents and more reliance on "agency" personnel. I wonder how long they knew shutting down was in the works. Needing to leave was rather abrupt and, of course, was stressful. The changes in staffing and housing for memory care residents precipitated by the major needed renovations caused upsetting disruption. Having to relocate was a challenge. I found several Magnolia caregivers dedicated and helpful.

Our family had an in person tour with The Belleview by Dial and we did not like it. I believe it was transitioning owners and while I liked it initially, follow through with sales staff became quite poor. I would not recommend it however maybe they've stabilized by now. Aside from poor communication by sales team it did not feel like a very alive place - rather a ghost town.

We were not greeted right away so we stood there wondering when someone would come to welcome us. Nearby staff seemed too busy to say hello. The entrance led directly into a dining area that seemed quite dark and uninviting . The person who finally came to greet us was disorganized and unprepared. We spent way more time asking her questions than she spent telling us about the facility. The written folder we were given was not particularly useful. We did have a good experience during the tour of different floor plans. The units we were shown were updated and had spacious closets that were very appealing. Some units had a view of the interior courtyard- also appealing. Other units looked over the parking lots. It seemed dark and dreary and was not a welcoming environment.

Since Dial has taken over the management of this community the rent has been raised twice, 17% in two years. There are no activities, meals are substandard and the staff does not return calls. This is a very expensive apartment complex.

If your elderly loved one DOESN'T need much help, whether they are in assisted living or memory care, this is the place for them. But if the staff has to put a little more effort into helping someone, this is NOT the place. Residents pay a LOT of money to live there and as such should receive better care than they do. This applies to some care givers, the nurse, the physician(s) and most definitely the director, Marie. Only after our loved one became injured and was sent to a rehab facility did we discover multiple issues with the care, or lack there of. You know its a problem when a staff member asks you if the "fracture was caused by a fall". Pretty sure that's something a care giver, who works with my loved one, should know. My loved one has a name and should be addressed by that name, NOT by the room number they live in. Disrespectful. Just because something is pretty and new and shiney does not mean better. Hyland Hills is a perfect example of that.

I fell for the pretty package putting parents 9/2022. There’s no head of nursing. One was hired to start the 16th of Sept but has been out in training for two weeks. The asst. director of nursing isn’t professional, nor is the executive director. The night staff aren’t supervised and aren’t trained. If you’re looking for your loved one to receive the care The Landings claims to offer, you will be disappointed. We have had to install a ring camera in the apt and take turns calling and visiting every day to get anything done that’s included in their care plan! The director doesn’t address concerns, and only cares about the almighty dollar, and is rude. No one knows the residents care plans, emergency numbers are not on the computers used by CNA’s but in files in a med storage room, the asst. nurse doesn’t respond to emails, and dad was left to lie on a cold floor for 15 min. While CNA walked around apt Until CNA friend showed up another 10 min later. Totally unacceptable! AVOID here

Beautiful place, but they do not want cases or have the staff for patients with severe Alzheimer's Instead of dealing with them they let them out of the locked facility. They were left outside in very hot outside temperatures and we had to pick them up. Very negative experience overall, they just were not qualified to deal with that particular situation.

Be very careful and ask for documentation when entering this community. Make sure that you identify all of the belongings of your loved one and expect things to either be misplaced or stolen especially if you are in memory care. With memory care they just walk in and out of each others rooms. Be ready to have low expectations. it is a nice room but the quality of care here is poor. There is a staff education requirement to take a certain course provided by management but this community uses a staffing agency for a lot of the workers and it seems like the training is not required this route so be careful when the specialized training is mentioned.

Mom lived here for a year. Too expensive for outdated facility. Food was bland and institutional plus small portions. Residents are assigned tables & never get to meet new people. Office staff & reception desk not overly friendly. Activities not too creative. Home office does not provide the funds to be very upscale. Building not designed well as deceased are wheeled out lobby & through front entryway which depresses other residents. Windows need replacement in apartments, wind howls through terribly. Covid rules often made no sense & did not help with elderly depression.

Staff of Life is a NON exsistent staff. You pay for this service...But NO ONE does their JOB. We hired them for 10 days, and they left my father in a chair for those 10 days. No trips to restroom. No help standing. One time they got him up. Then refused to get him back to the chair. CNA's REFUSED, and called the fire department. My father has passed now. He had NO QUALITY of Life in Independence Village. If you choose this facility, KEEP your eyes on your loved one!

My mother has been a resident of Solana for almost 2 years and for the past 18 months the quality of service and culinary experience that we had been promised has steadily declined! Solana is marketed as a premium property. This is a place you would expect higher levels of quality, service, and amenities to coincide with the higher monthly payments. Unfortunately, Solana is struggling to live up to these standards today. Residents are often having long wait times (+60 min) to be seated with much fewer menu selections than previous years. The restaurant is understaffed and experiences high turnovers in both chefs and wait staff. Most concerning is the continued increase in rent year after year! Since 2016, average rents have increase cumulatively over 20% including a proposed 7.5% -13% increase for 2019! Solana is a beautiful well maintained property with friendly (but frustrated…) residents that are hoping the Atria Senior Living Management Team will quickly address these issues and get the Solana facility back on track!

My mother has been a resident of Solana for almost 2 years and for the past 18 months the quality of service and culinary experience that we had been promised has steadily declined! Solana is marketed as a premium property. This is a place you would expect higher levels of quality, service, and amenities to coincide with the higher monthly payments. Unfortunately, Solana is struggling to live up to these standards today. Residents are often having long wait times (+60 min) to be seated with much fewer menu selections than previous years. The restaurant is understaffed and experiences high turnovers in both chefs and wait staff. Most concerning is the continued increase in rent year after year! Since 2016, average rents have increase cumulatively over 20% including a proposed 7.5% -13% increase for 2019! Solana is a beautiful well maintained property with friendly (but frustrated…) residents that are hoping the Atria Senior Living Management Team will quickly address these issues and get the Solana facility back on track!

The Solana Deer Park - Deer Park, IL We moved my parents into an assisted living apartment at Solona Deer Park facility in January 2017. The first 2 months were wonderful. The staff was always kind and helpful. Restaurant was fully staffed with delicious meal options and friendly service. Activities were abundant to meet the needs of all residents... Solona is promoted as a more luxury property with well appointed apartment options with many lifestyle amenities for the residents. Solona, is on the higher end of pricing of similar assisted properties in the Chicago northwest suburbs. Unfortunately, since March/April Solona has been more of a disappointment to our family. Still a beautiful building.... however, the quality of food, staffing, service, and senior activities have significant declined. Turnover of management, staff, and especially food service / chefs has been high. My parents, still in reasonably good health are often waiting 1-2 hours to be seated in their own dining room (included as part of rent) only to be surrounded by dirty tables and limited selection of menu items available to them. Of greater concern is Solona's parent company (Atria) continues to raise the rent at will and with little notice.. Please be very cautious of this if looking at Atria properties!! The upfront deals and discounts offered at contract signing are attractive but will be followed later with exorbitant rent increases of 7% or more every 12 months. This is above the typical 2%-3% average rate increases of other properties. For my parents on a fixed income of social security and a small nest egg gaining them 4-5% interest annually, this is not going to be sustainable environment for much longer. This makes us all very sad as they made the difficult adjustment from single family homeowners to assisted living and have made many new friends within the Solona community this past year. The thought of having to now move them to another strange place ....is disheartening to say the least. All the Solona residents are concerned and feeling like their voice as a residential community is being ignored. Many attempts have been made through resident meetings and formal petitions to the Atria corporate but all have gone unanswered. Solona has great potential and hopefully will find its way back to putting resident care first! [Name removed] Son/caregiver of parents [Names removed] - Solona Deer Park, IL

We toured this community for care. We did not feel that they were not trying to give us the information that we were wanting. We wanted to find a community with a home feeling. We did not get to see a menu and we did get the information on the activities that would have been available for her to stay active. We would recommend that other families tour this community for the care of a loved one.