Dial Retirement Communities

I am a little disappointed. I think that they are extremely nice and helpful, however I think they are lacking in a lot of things. The food is terrible; it is cold and takes forever to serve. The maintenance could have better response time as well.

I have a family member that has lived there over one year, still a current resident, so I truly speak from experience. The facility is neat and clean, but they are cutting corners in every area since move in. Overall appearance, hallway carpets showing signs of dirt and wear, nicks/gouges on molding, corners, door frames do not get repaired or touched up. So if a resident bangs into something with, say with a wheelchair, the damage in common areas does not get fixed. If it is not fixed in common areas, it is not fixed in the units. For the first several months, maintenance was very responsive even in individual's unit, no maintenance service any longer available. Note: I chose assisted living for my family member so I can come and visit, not fix this and that. Common areas have also become office extensions for staff. Second floor bridge was a quite and intimate sitting area that now features the desk, cords, wires and related stuff of the activities person. Thus taking away from the original ambiance that attracted us to this facility. Staffing is an issue, which is directly related to management issues. In one year the CNA and nursing staff has turned over so many times, I cannot keep up. Management has turned over completely three times. Something is very wrong in this department and unfortunately will be the demise of this potentially wonderful facility. The current "director" [removed] is probably the most unapproachable of all management members I have encountered. Food service, 3 chefs have come and gone! Started with lovely printed menus, multiple choices. Currently, one offering and if it is unacceptable the choice is a grilled cheese. No more linen table clothes and fresh flowers. Monthly family Sunday brunches and themed buffets (last year's luau was wonderful) are no longer offered and if they are, they are bare bones. Activities - where do I start. This has been and still is a work in progress according to management. The only activities person that seemed together has been let go. Next came a fly-by-the-seat of your pants activities person that lacked experience and always seemed to miss getting out and doing something by a day. The current person has to be self-invested or the activity does not seem to happen. Originally I was told if even one person signs up, the activity or trip happens. This is not true. There has to be agreement on activity/trip, a minimum number (this is a very small community), and "management approval" thus activities are ho-hum. Sadly, the offerings of Hinsdale have never once been part of the mix. The do not utilized the library's offerings, the summer concert opportunities, events at the Hinsdale Hospital. It is almost as if this facilities does not want to have any profile within the town.

I think they are taking very good care of my loved one. I think that a lot of the other residents, are a little further along in their dementia than he is. It's very clean, he is getting good care. There wasn't much of an evaluation before intake. This may just not be the right fit for us.

We liked the feel of the community, but the main reason why we did not choose this was because of how far it was from us. The location was just not in the right spot. They do not have nursing home included and it was very pricey. The staff was not horrible, but they were not quite friendly.

This was one of the places we looked at when we were touring. Mom did not like them. They were clean, and the facility was beautiful, but it did not have that homey feeling she was looking for. She felt like it was more of a clinical setting. Since it was going to be her home, we let her decide.

Very elegant place, it was very quiet and we only saw one resident during our tour. The rooms were spacious and we liked the shower which had no step to get into. There was a nice exercise room, entertainment room and dining area.

It was a very large community, I think they had maybe 250 people there. There wasn't much individual attention. It was a story building. When we asked to have things done they weren't done in a timely manner, they were not available and willing to help.

I think she's pretty satisfied with everything, we've been there 3 times, it's probably your typical nursing home type feel, but that's just my opinion. She seems to be happy with the activities and things like that. They do provide three meals a day and she's totally happy with that.

Visited 7/25; B list, didn't like location

Also very nice, but noisy. Sounds echoed is the open space. The apartments were oddly shaped, although very nice. It is much newer than the Meridian, but not better. The staff was friendly, & nice.

we still keep this as an option if we get our house on the market

Great location, square ft is small for price. minimal closet space; small kitchens, no ovens (kitchenettes) Veterans benefit

very nice, but for a similar rate I felt Walnut Ridge offered more

Very nice.

There is no salon on site, so if your loved one needs their nails to be cut a family member has to come and do it. There have been several times where we call for hours on end and no one picks up the phone. They also cannot fill prescriptions.

This is a nice place, but the food service is not the best as far as the food choices and they need more servers to pass the food out and get refills. Also a need to vacuum the hallways more offend. and more air-fresheners would be nice. When the residence tell them that somethings needs work on it takes awhile to get things done.

I didn't care for the guy in charge at all. When they interviewed my loved one he had her in tears. They didn't return my phone calls, and when we did come in he had us filling out papers. and we weren't ready for that. The memory care wasn't where the beautiful assisted living is, it was across the street and up a flight of stairs behind a locked door. The dining room was just a little kitchen, and the room was fairly nice, but I didn't like the concept.

Quality of care leaves a great desired. The caregivers are poorly trained and not held the overall experience seems lacking, as if the care givers have not been trained. They do not live up to the expectations and they try to things the cannot. I am looking elsewhere now that I know what. Could not recommend this 0laceI am looking for. There are good care givers. I'm so disappointed in the quality of care.

[name removed] is now in Terra Vista in [facility name removed], a strictly Memory Care facility. It's an upgrade from what Magnolia had become, given that the renovation-caused transfer of memory care residents and more reliance on "agency" personnel. I wonder how long they knew shutting down was in the works. Needing to leave was rather abrupt and, of course, was stressful. The changes in staffing and housing for memory care residents precipitated by the major needed renovations caused upsetting disruption. Having to relocate was a challenge. I found several Magnolia caregivers dedicated and helpful.

Our family had an in person tour with The Belleview by Dial and we did not like it. I believe it was transitioning owners and while I liked it initially, follow through with sales staff became quite poor. I would not recommend it however maybe they've stabilized by now. Aside from poor communication by sales team it did not feel like a very alive place - rather a ghost town.