Dial Retirement Communities

Silvercrest has been a generally good experience for my mother. We chose this community because it is a smaller facility, which fits my mother’s needs better than a larger community, the price is the least expensive of the other communities here in town, and the proximity. Silvercrest is very close to my home and my work. The facility is just like all the other communities I have seen though, it isn’t particularly unique or special in any way, and they seem to have trouble serving high quality food. I also see a problem with having to move her to another community eventually because there’s “no room at the inn” so to speak. Silvercrest doesn’t encompass all levels of care, and I can see myself needing to move her as her needs increase. I think this is a misleading aspect of the industry that they make you think that they have everything set up perfectly, but it isn’t quite that way. Overall though, Silvercrest has been adequate for our needs now.

I have no complaints of how things went during my loved ones tour of this community. The staff where kind and made sure to answer any questions we had for them

They are changing management companies. Dad has a nice apartment. They just recovered the pool table. The place is lonely for a lot of the residents. They do not have a lot of activities going during the day. This community is in a convenient location. I would say this community may be more suited for a more independent resident.

Our tour of this community was a pretty fair one. From what we saw everything appeared to be well maintained. Our tour guide was great and very cheerful. They were informative and answered all my questions. They offer nice activities through out the week. It was a pleasant tour.

Overall, the place is very good. It is really clean and the people treat the residents with respect and friendliness. The problem is the dining room. The service is so slow, it is nearly impossible. It frequently takes a full HOUR to get your food! In speaking with the dining room supervisor and the front office, they acknowledge the problem, but offer no solutions. I am very frustrated for my father. I honestly don't know what to do. I don't want to stress my father by moving to a different place. I wish management would DO something instead of just blowing off the problem.

There need to be more activities. There is minimal interaction with other residents. There have also been some issues with the timeliness of the caregivers getting to where they need to provide services on time. The menu for the food is mediocre at best.

It's pretty darn clean. The staff is friendly. I think they are a very good business. The food is great, the portions aren't very big, though. They are quick to respond if there is a need or a concern, and they do have lots of different activities. I can't really think of anything that needs to be improved or done better.

mom was there for respite and I don't think they encouraged her enough to get out of her room. Every resident we ran across did they were not happy and planning on moving out. the place was very clean and new appearing. Quality of care - For assisted living probably good quality, but for someone in respite, not attentive enough. mom is a picky eater so hard to say about meals. Activities - Lots to choose from but mom didn't do any so I can't rate it. We just did the respite, I can't speak for the assisted living. I give it a 4 for value.

Nice place, prices are fair, needs better help not as trained or qualified as they should be. Should return funds when they say they will.

Place is great as long as you are aging gracefully. Once a serious illness happens, the care diminished greatly. For paying $[removed]k+ a month, we expected much more in care than was received the last month she was there before hospitalization.

There is no certified nurse overnight just 1 cna. Sometimes mom has gotten the wrong meds at night. At least she knows what she takes so she could correct them. Sometimes they don't get her meal order if she stays in her room so she doesn't get a meal. You cannot sit at any table at meal time. It is assigned seats. Meals take a long time to get your order and a long time to get the food. The menu is often different than what they serve. Food just needs help! Very spicy sometimes.

Look somewhere else. Too many people should have been in memory care but not enough beds.

Overall review is mixed. There was some really good staff, but felt too institutional. Well they tried on cleanliness, but there was occasional dog poop in hallway. There was mostly good staff. Meals were not the best. There was an overload of activities. That's not bad, I enjoyed them. But the constant reminders over the speakers in each room, were annoying. No quiet time. I'm paying less where I am now & feel I'm getting my money's worth at my new community. My room was much smaller. As I was leaving this community they were starting to add charges for previously free services. We could not sit around and visit while dining because someone else was waiting for you spot.

There has been a management change since she moved in. I think they need more care personnel in assisted living and in the dining room. There are lots of opportunities for things to do if you take the initiative to seek them out.

This is a very beautiful and inviting facility. The majority of the staff is friendly and caring. Our mother is now in the memory care unit and like every care facility they are having difficulty finding qualified staff. Someone from our family visits our mother daily so we see problems other families may not see. The communication between the nursing management and nurses and aides is poor, resulting in avoidable mistakes and untrained staff. The hospice care my mother receives helps immensely with her care.

Areas of improvements - Better trained staff that are more professional, smaller dining tables like mostly 2&4 tops so people can hear each other, regular exercise classes that aren't canceled or scheduled during breakfast hours, better pest control. We appreciate the transportation service provided. The food is not good and the activities are often canceled at the last minute. The rooms are lovely

One thing I would do differently if looking for senior living again is spend more time at the facility prior to making a decision and see how engaged residents are as a community. My sense of the Landings at the time was that residents kept to themselves a lot. Not a great fit for my socially active father. Had some activities planned but I'm sure if they were well attended. Not much variety and pretty stereotypical for a senior living facility.

I think the facilities and the staff are very good. Housekeeping and laundry is done weekly. Personally, I find the staff very helpful in everything I've asked of them . I don't eat there, but my loved one sometimes likes the meals and sometimes not, just like others. There are meals where I'm at that are good and some not. Overall, the rent is quite high, but I'm sure it's in line with other places.

We took a tour of Deer Park Village during our search for an Independent Living facility for our loved one. This facility was okay. The atmosphere seemed cozy and comfortable. Everyone was friendly during our tour.

My loved one is currently a resident at Silvercrest at Deercreek and overall the experience has been good. The staff has been very helpful. The food seems to be okay, but my mom complains about everything. I do wish that the housekeeping was done more often than every other week. Overall, the facility is serving its purpose. I guess I would recommend this facility to others.