Dial Retirement Communities

My mom was in this place for four years. In her last two years the quality declined drastically. I live out of town and had to fly in to visit mom. Last year she was declining rapidly and each visit I observed less staff looking in on her, I had to constantly call for help. Her place was very dirty and looked as thought no one cared. My last visits I had to spend most of my time cleaning. Last year we ran out of money and made an agreement to pay what we could for a whole year the amount was excepted until they knew my mom was on her last days. The last time I saw and spoke to my mom was the day we were forced to move her in a smaller space. After a week she passed. Her old place that she lived in for almost 4 years was vacant for 8 months. What was the big rush to move a dying woman. This was the most heartless place I ever heard of. My mom and my family did not deserve this type of treatment.

I liked this community to a degree. :The apartments were nice upstairs, but when you go downstairs to the memory care department it looks like everyone is a child. They are all being fed and the set up was very bad. It looked like a little basement with people in it. It did not impress me at all. I knew then that this would not work out for my wife.

What are you doing about the 5 break-in you have had. Residents tell me your not doing anything and they are worried about their security. If your addressing the issue, that info is not getting to the residents. If your not addressing the issue shame on you

Has not been a great place to live so far. Moved my brother in and we have had nothing but problems since. Worst part is the food service. Lack of servers is the lastest issue. Quality of the food has gone down hill since he moved it. Resident meetings are held but nothing gets accomplished. Very dissatisfied

This facility only cares abouts taking your loves one money. There is no sympathy for the aging process. The food and nutrition is horrible! The turnover of the Certified Care Givers's is high and they are inexperienced. I would not ever recommend this community. Good Luck!

My mom lives at Eve Assisted Living in Hinsdale currently she likes the people who lives there, the food is good although not a lot of healthy food options for people with health issues. The CNA's a less the average and the turn over from the CNA's up to management is a joke. The place is a revolving door!! I will be moving her out and would NEVER recommend this place to anyone!!!

By far the most beautiful & newest place I have seen! Like living in an elegant downtown complex. BUT...my story is such a mess you would think it untrue! Initial price given for room turned into $800 more per month after I had signed a contract & given deposit. Already sold parents home & belongings out of state, for 4 wks the bed linens weren't washed (included in fees), 1st 11 days there nurses did not give 2 of the 6 meds needed! Still happening, Just yesterday I found 2 days worth of Alzheimer's meds not given! Today the nurse gave 3pm & bedtime meds all at 5:30! 5 pills in one gulp! Cna's not following care plan helping with a.m /p.m hygiene. Dentures put in cleanser 14 out of 49 days! Much much more! The Director got fired over this & the marketing director, & the maintenance man! yet my 4 hr. meeting with the owner gained me nothing. I felt some form of credit for the obvious breaches to the contract due to all of the lies his employees have told me & most importantly my loved ones medical care.I give it till end of month to see major changes with the new director or i have to begin to search again. Poor thing will be so confused again & I am emotionally shot! DON'T JUDGE A BOOK BY ITS COVER