Delmar Gardens Management Services, Inc.

I don't even know where to start. This place is not fit for any human being. The facility is awful and the care is worse. Prior to being hospitalized my dad lived at home, drove, and was mostly independent (except for walker dependent thanks to a foot drop). After being hospitalized my dad was transferred there and less than 24 hours later I initiated the transfer process (but he was still there 7 days total). I ended up doing a majority of the work because the social worker failed to call us back when my husband told her where I wanted him transferred to, and then she was off for 2 days. One morning they failed to serve him breakfast all together. He is bariatric and they failed to put him in a bariatric bed or have any other bariatric equipment for that matter. They did not make any effort to give him his nocturnal bipap until after he was there for 4 or 5 nights. They fail to have the most basic of medical equipment that senior citizens need including urinals and incentive spirometers. Over the weekend he was just left to lay in bed the entire time which the whole point of him being there was to get him pt/ot so he can go home. The only good thing I encountered about the place was the receptionist that answered the phone who was always very pleasant and the ability to do window visits whenever I wanted where I could speak through the screen. The place reeked of urine that I could smell through that window. He did receive decent care from the physical therapists and some of the other staff about 2 of the 7 days. They lost some of his clothing and so he was simply transferred without them (and was told "we will look into it" yea right). This place is not fit to care for such a vulnerable population,, or really any human for that matter.

The retirement home smells like backed up sewer or something Its smells horrible asked for a janitor one show up think they said was [name removed] was loud, Rude, and laughed at nothing, asked to speak to someone in charge that was a another mistake couldn't understand one word, my friends apartment was a bit mess the sheets were dirty, the place was a mess, was told they provide housekeepeing Really when and offen the supervisor couldn't have cared less the cell phone was more interesting then someone paying for a service that doesn't exist they are Lazy, Rude, Poor excuse and the order janitor called [name removed]total idoit and Extremely Rude they should be ashamed of themselves So lazy, wouldn't believe it

Same old game they've always played. Taking care of lives isn't their top priority. Not enough help in the entire building but especially in the halls where oatients are. Filth in bathrooms where residents are showered, people telling for help and no one comes to help. Administrator still parks in very front visitor parking place, administrators dog still comes to work with her everyday and receives better/more care than any resident in the building. Administrators don't care about employees or residents. In fact my loved one died because of their stupidity and administrator didn't care or say she was wrong. If you leave anyone there, be there 24/7 for their safety. Check the hallways at midnight, not a soul will be found anywhere to help or watch your loved one. The administrator wouldn't leave her dog in any of the hallways because it wouldn't be safe enough for it. It stays in front office!!!!

Caring for your patients is NOT #1 your business!!! Putting on a fake show is what your business is about. When there isn't enough help in the hallways, how can caring for your patients be number one??!! When people are lying in their beds waiting for a drink of water, waiting to be gotten out of bed, waiting to have their briefs changed, waiting to be taken to the restroom, etc??? How can that be caring for your patients?? I see it every day in there when I'm visiting my loved one and I'm appalled to see what goes on and how little management does that is not business. Bragging about big trips, caring for the administrators dog, taking the closest parking spot away from a senior handicapped visitor by the head ministrator, administrators leaving early in the afternoon when they know the hallways are empty of help at night is NOT caring about the residents . This is the biggest joke and phoniest business I've ever seen that's supposed to be taking care of our seniors, veterans, people with horrific diseases, etc. The administr have deaf ears to the residents, families and even the employees. I pray to God you're all treated this way one day!!! Remember what goes around comes around.

My mother was here for almost 5 years. She was strong willed and not senile. They proceeded to heavily drug her so she would not be such a bother. She went from doing activities, going to the salon and getting her nails done and dressing nicely to practically a zombie in her bed. They left her alone and never changed her regularly. She developed a horrid, huge open bed sore. They could have cared less. Made me take her for treatment and I could not physically aid my mother in and out of the car. Thankfully, coming and going nice strangers came up and immediately assisted me. I found out this was not proper protocol. Going forward they had an ambulance service take us. They didn't even realize my mother couldn't stand alone anymore due to the seriousness of her wound. I put my trust in this facility to take care of my mother as I was single, working many hours with no assistance whatsoever from my 4 siblings. Relatives should not have to be on constant high alert about the lack of care in a place that is for the purpose of CARING for the elderly. I spent many, many hours there and nobody would check on her. And forget turning. I ran my legs off every visit trying to get proper attention for her. Had I not been in the middle of a divorce I would have hired an attorney and sued. Myself and a sister filed complaints with the state to no avail. You have to sue them. I moved her to Canton nursing home which was no better. Unpleasant staff, rough staff. We walked in unannounced one evening and my mother had a huge, red goose egg on her forehead and a major grimace still on her face. My ex stated "this just happened." An orderly showed up and looked like he'd seen a ghost when he realized we were there. No one knew what happened! Yeah, right. I believe she was left alone in a chair and fell out. My brother was in assisted living for many years. High functioning. Took care of himself. Next thing we know he's gravely ill. Seems they let him lay in bed without concern until it became apparent FINALLY that he was gravely ill. He was hospitalized for several months and never recovered from the severe neglect he suffered. To sum it up...I HATE nursing homes. None I've experienced are good. Too many peeps who dont want to work there and it shows. Along with over drugging and neglect they are hell holes. I watched my mother and brother take their last breath after being so horribly mistreated in these so called caring facilities.

A quote to learn by "the reality is that the only way change comes is when you lead by example", Ann Wojcicki No truer way of fixing all the daily problems at DMG on the Green than by this quote. You fix management and you'll have a much better nursing home. You will have less turnover, too, which in itself is a huge cost saver. It's heartbreaking to talk to the residents and employees there and hear all their sad stories and situations that are happening in that building every day and NO ONE cares! Only days that are somewhat acceptable is when the State is in the building and administrator's have called in more help (which is what they need every day) and are actually out trying to do a little work in the dining room themselves; other than that so many people are sitting there with no love or care from anyone and no one will listen to their/our complaints.

Stay away. The topadministrator's non medical experience sent my loved one on a downhill spiral that lead to their death. She has no medical background but think she knows a lot because she has 32 years experience working in a n.h. give me a break, she and her sidekick both started out working in the dining room. The place needs good administrators with nursing backgrounds. They come out and act busy only when the State is in the building. Biggest phony operation we have ever seen.

I've been putting off writing this review because of grieving my aunts passing. I finally decided I can not put this off any longer. My aunt passed away in February of this year (2019). If I could give Delmar Gardens no stars I would. My aunt was 97 when she passed and was so lively and fragile at the same time. She had fallen at her assisted living facility in December and broke her collar bone and also had a small TIA. She was rushed to the hospital and stayed there about 5 days and recovered from her tia but she needed physical therapy and watched over more intently because she was a fall patient hazard. She was there for a couple of days and was very talkative and her rehab. was going very well. One day I came to visit her and she was comatose laying on her bed. She wouldn't wake up and I knew she was having a stroke. The nurses were very close to her room because the nurses station was there. I immediately came to them and told them what was going on. They didn't believe me and one physical therapist said to me to stop overreacting!! The doctor came in and stated that she had a stroke and wondered how long she was laying in bed. She immediately was taken to the hospital. She did in fact have a major stroke and stayed in the hospital for a few days. She really wasn't coming out of her stroke. Her speech was slow and she couldn't walk. I really didn't want to go back to Delmar. But I was talked into it because her belongings were there and they still had a bed for her. As each day passed at Delmar, she grew weaker and wouldn't eat. Everytime I came to the nurses station for help, they acted like they didn't know who she was. When she soiled herself, we would tell them and it would be 30 minutes or so before they came. I visited her every day and I noticed that noone was really looking out for her. I could not stay there 24/7 and we were paying a hefty room rate for them to be with her and comfort her when we couldn't. Granted this was around Christmas time. On January 3rd, the management came to us and said that she needed to go into Hospice. She was in hospice for about 6 weeks until she passed. I was pretty happy with the hospice staff that was contracted thru Delmar. But the Delmar staff were still very rude and not caring for my aunt. They still acted like they didn't know her. When she did pass, it was heart wrenching for me!! I loved her so much and took care of her during her healthy days. After we met with the funeral director the next day, we went to her room to gather her personal belongings. When we got there her room was completely made up and her stuff was gone. I went to the director and asked where they were and she didn't know. She said she would look for them. I finally got a call from the director 3 weeks later and she said that they were in a closet in another room! Not anyone from that Delmar staff said that they were sorry for our loss. No calls, letters......nothing from them. I will regret it for the rest of my life that we had my aunt stay in that Delmar environment!! If my aunt was aware of the terrible service, we would have made other plans. I miss her every day and she did live a full life. The only regret is keeping her at Delmar Gardens!

If you complaint your love one will be denied admission at the skilled facility. 5hey do not want family members to be involved.

Four almost 4 years it was great. When it came time to move my mother to a higher level of care, there was zero transition. I was called on a Monday morning, told she needed more care and by that afternoon she was placed in memory care across the street with little more than a change of clothes and toothbrush. She no longer had a phone to contact me. I was told it was for her safety. However, in the new facility she was kicked and pushed down so not sure how her safety was the governing factor. Dementia is a very slow progressing disease so it would have been nice to have Garden Villas work with me in a transition plan instead of the abrupt, disruptive, and traumatizing manner placed upon her. Her need for a higher lever of care did not happen overnight. No maintenance people offered to help me move her belongings to the memory care unit at Delmar Gardens. On the last day of her move I was moving her furniture and also borrowed a 12" in high trash can to place in the new room since there was none. I was chased down in the parking lot by one of the Garden Villas management staff, and instead of him asking if I needed help, or how my mother was doing in the new facility, he demanded the plastic trash can back. Keep in mind, my mom spent over $180,000 of her own money at Garden Villas so to chase me down for a trash can showed how petty they can be and their lack of regard for my mother after 4 years.

This is the 2nd rehab place my mom was in. The only good thing I can say about Delmar Gardens on the Green was the Physical Therapists. Otherwise I wouldn't let a sick animal go there. The worse the nursing staff, followed by the Dining and kitchen people, maintenance people were rude and could care less about fixing anything! Certain aids were friendly but very few. The smell of Urine was strong threw out certain areas of the building. People that couldn't take care of themselves out in the halls sleeping or crying or screaming while the nurses would just ignore them. My mom got deathly sick there. She was there for rehab. After 2 weeks we had to take her to the emergency room thinking she had a stroke. No doctors on a regular schedule come there. Everything is relayed by the nurse to the doctors. Nurses there were the worst!! Cold, uncaring medications given wrong. If I wasn't there almost every day my sister would be there. Dining table my mom would eat at was broken. Kept telling the maintenance people to fix it, but not until a food server person almost fell from leaning on the table did it get fixed. Most of the T.V.'s didn't work right. Fireplace broken kept asking maintenance to see about fixing it. It was still not working when my mom was taken to the hospital. Now we are getting ready to send my mom to another rehab. Scared to death to see what will happen next. (P.S. STAY AWAY from Westchester House in Chesterfield. Same situation there!!!

When I went to tour, they told me to come in through the independent living but I accidently went in through the assisted living and it was terrible! I wouldn't put my dog there. The tables and chairs were also the foldable. There were residents eating in the hallway. When I first walked in, there were 2 ladies sitting in the office and when they saw me, they did not get off of their cushions to help me. The independent living side was beautiful and fancy.