Delmar Gardens Management Services, Inc.

At this particular time this did not seem to be a good fit for our loved ones. It was too far away for us to be as involved as we would like. There was a lot of upheaval due to construction and the staff seemed very scattered and wearing too many hats.

I am not overly happy with them. There are a lot of things I would like to see improved or done differently. One of the amenities they offer for convenience, is storage, but I keep being told there are none available. I have a broken closet that hasn't been fixed in two weeks. There is a washing machine that breaks down every other day. In the dining room it says service with a smile, but there is no way to get that. I would give the people in the dining room a two, and the food about a three and a half. I think the front desk staff and the director Dawn, are wonderful. They have bingo twice a week, and a happy hour with hors d'oeurves, and water aerobics, with an instructor who doesn't know anything, she just sits there. Other than that there isn't much to do, especially after dinner. We have been here over a month and we have yet to be shown where stuff is. We still don't know where the movies are shown. We chose this because it was the most reasonable place, and I really liked the indoor pool. Everything here is small, and all of the activities happen in the same area. It would be nice to see them encourage more people to get out, and participate.

I do enjoy living here, my concern is so many of our good help is leaving us. It makes me feel bad. When you worry it makes you want to look elsewhere!

The one bedroom apartment was lovely. Very open, clean and bright. Prior to coming, we were "wined & dined" and made to feel welcome! After her arrival, my mother was NEVER introduced to ANYONE or made to feel part of the community. The administrators NEVER welcomed her or visited her to see if she had any needs/concerns. We were not given any guidelines or "rules". The most helpful and truly impressive staff members were the 2 maintenance men who were absolute dreams!!! They made every attempt to make mom feel like her apartment was home. After 3 weeks, Mom wanted to leave, and just as the welcome was, so was the departure. NO ONE came to say "goodbye"!!

They do not provide a lot of assistance. We thought that they would provide more assistance than they did when we moved our parents in. The room sizes are good and apartment had an open layout. The food is okay.

Garden Villa was transitioning from Independent living place to Assisted Living. My mom needed more assistance than they offered. She would not leave her room for meals at Garden. She could not get her dog outside without help and she was on 3rd floor. The shower and tv did not work in her room for two weeks. She fell early in the morning going to restroom and wasn't helped for three hours. She left there for two weeks of rehab at another center. Garden did refund some of our monthly fee. Garden was also less expensive.

The head nurse rarely leaves her office. My mom had at least 4 UTIs in 6 months, the last one caused a kidney infection. She fell in her bathroom because it was wet from a leaking toilet. Her mirrored closet doors kept falling down. My sister and I had to change her bed regularly because they couldn't be bothered to make sure that she had Depends on. I have nothing good to say about the place and I have moved her from there.

Shortly after moving here money was stolen from my purse. l reported it but as of today l have none been reimbursed. I moved here on the [date removed]. I also have trouble getting items that l have ordered delivered to me. I ordered items from Walmart and have a photo showing that 2 sacks were delivered to front desk but l only received 1 sack. I have been told that someone took the items in 1 sack and put them in the other sack but the other sack was full and that's why there was a second sack. So far l am out [price removed] and will not get my money back as l have tried numerous times.

Over the last month the services provided by GVO has dramatically decreased. This is now week four where the residents are being FORCED to eat dinner in their rooms. This is due to the fact that GVO can’t keep enough folks employed to provide services the resident’s are paying for. When you have servers leaving to go to fast food restaurants that tells you something about the wages they pay to their employees. Multiple calls to both GVO and Delmar HQ for the last week have had little if any response. At one time, Delmar and GVO was the place to go., but not anymore. The lack of true concern for the residents now has me looking at other facilities for my family members.

My mother spent four years at Delmar in the recent past. Every year the quality of care diminished. Her last few months before she died, they SAID she fell from the bed and broke some bones but truth is she couldn't roll over to fall. The nurse said to me, "maybe she'll stay put now". A CNA told me she was mad at other CNA personnel because of what they had done to her. RUN AWAY. What you see is not what you get. You get nothing!!!

over budget and did not have positive feeling about staff when at facility

This building is beautiful - and the staff as a whole is excellent. However the new manager, after near-year, still does not mingle with us. Nor does she know our names. Hours have been cut and people needing help do not receive it. A resedant who is , frankly evil, runs amok and in her underwear, calls the police, etc. and the manager just says she can't do anything. Sad, Sad, Sad!

Their initial brochure needs a distinct overhall,with more transparency available. There is more than gold that doesn't glitter. They don't clarify services,until you have severe ties with your previous residence. If you are in assisted living,your medications are locked up,and issued by a caregiver. Your prescriptions are required,to be purchased through Kroger pharmacy,or you are forced,to pay $5.00,for each medication,to be "bubble packed>" Assistance with bathing is only 2 (Two) showers per week;and the remaining days you'll have to hire someone to bathe your loved one. Medical transportation is two days a week,with reservations required one week in adv ance. The main dining room is "OFF LIMITS",to those assigned as "Assisted Living Residents." You are mandated,to a separate dining area.that is depressing. I am not aware of how Independent residents are treated;but Assisted Living I consider as Second Class.

My father was here for around 16 months. My siblings were disappointed at the care he received. Unfortunately he was very coherent but was bed ridden. He had to wait for long periods of time for help from staff. There was a large turnover of staff to complicate matters. The in-house doctor misdiagnosed dad and was slow to respond to big issues. Our family had to overcompensate to keep dad well and safe. Even when dad passed away suddenly at this facility there was a lack of compassion and care.

I was very disappointed with every aspect of Delmar Gardens. CNA's were not very attentive with health care of patients. Very knowledgeable and uncaring. Sometimes we did not even know who the CNA on staff for the day was even though they were suppose to be checking in during their shift. Poor leadership and management. No one worked together as a "team" to help oversee patient's care. Would NOT recommend this facility to anyone. Totally disorganized and uncaring.

My father has been here for 6 days. He is here for rehab after surgery. Since he has been here he has already done 2 full days of rehab which is great!! He is working hard to get better so he can go home!!! With all that hard work trying to get stronger he has worked up a bit of sweat!! Nice that in these 6 days that he has been here he has not been given a shower or sponge bath!!!!!!! After bringing this to the staffs attention they said that he will receive a shower tonight!! Thank god!! It is now 9:30 at night and still no shower!!!!!!! Guess his sleep isn't valued around here!! So now they are going to make him wait all night to get clean!!!! [removed] So angry I can't put it into words!!!!

I moved her to Delmar Gardens West in [date removed], which is a Skilled Nursing facility and does accept Medicare and Medicaid, she lived there for less than a year, until her passing in late [date removed].. I continued to visit my mother almost every evening and I give Delmar Gardens West a 1 on each of the categories listed. They are also understaffed, they have to get most of the care attendants from a temporary staffing agency, and the staff in general does not seem to really care about the residents. The care attendants are rushed, rude and generally in a bad mood. The buildings are somewhat old and not maintained well. They do have a laundry department with laundry staff, but it was also unreliable so I continued to do my mother's laundry at home every day. The facility smells bad throughout, like a combination of dirt, rotten food and urine, the carpeting is obviously old and thin and not kept clean in general. With the exception of just a few employees, the staff is generally noisy, lazy and loud, they spend too much time socializing with each other or on their cellphones and not paying attention to the needs of the residents. It is also run by a private for-profit corporation, they are not intimidated at all by the possibility of oversight by Dept of Health and Senior Services, and I contacted the state department several times with my complaints but it did not make a difference. The cost was very high and unfortunately my mother did not qualify for Medicaid until the last month of her life. She was a private pay resident with a private room and they don't treat private pay residents any better than they treat Medicaid residents. The front parking lot is too small and dangerous and often the staff parked there instead of in employee parking around the back of the facility. I don't have anything good to say about Delmar Gardens West and would not recommend it at all. Unfortunately it can be traumatic to move a senior citizen, and particularly my mother, so I did not move her again after she moved in in [date removed]. Since licensed skilled nursing facilities are liable for the health and wellness of the residents, the facility was continuously sending her to a hospital, various hospitals, always a different one, until they finally sent her to [name removed] in Creve Coeur in late [date removed]. Their compassionate medical staff recommended Hospice care for her and they managed her hospice care at Delmar Gardens West until she passed in late [date removed].

When the hospital discharged me, I should've gone home. But I trusted my doctors, so went to Delmar Gardens. I worked Disney for 8 years. I know the Happy business model facade. Upstairs is colorful, well lit. You see groups socializing, playing bingo or having a drink (yes, alcohol) at the bar. Employees do the Disney smile, which can be scary if out of place. It seems like a happy & fun place. Lower level is locked. Very bland. Very few employees. Some walk around like zombies, they never speak. Call for nurse takes over an hour to respond, if they ever do. I was fine when sent there for further PT. I left with a broken hip, femur & pelvis & torn tendon. Took 2-3 hours to get an ambulance to get me out of there. No more "facilities" for me. This time, I'll go home.

My father went there 9 years ago. They call me the end of January to tell me hospice is there with my father and he wants to see his two daughters. They didn't let me know his condition. I knew he wasn't eating nobody was feeding him he was falling out of the bed they didn't have the bed low enough he had cuts and bruises and Band-Aids on. I got real sick from him the whole month of [date removed]. I went to see him [date removed]. He dies [date removed]. . I did not get a call I called Monday I called every day that week finally on Friday the administrator answers my call and said oh your dad died Sunday like it was no big deal. Six out days go by before they even let me know. There is also a ladder in the hallway that was there for over an hour and a half I said this ain't healthy someone could trip even though the ladder was orange. I told three or four people funny the ladder got moved this was on a Sunday. Then I walked the hall I tripped on a rod I picked it up gave

My family member is there for rehab. The therapist is frequently a no show. He is a trip hazard so not supposed to have rugs. Guess what is in his room, that’s right a rug and a bed. But there is only a rug and a bed, no dresser, no light, and no tv. Delmar Gardens North leaves much to be desired, I can’t imagine what would happen if your family member couldn’t advocate for themself.