Delmar Gardens Management Services, Inc.

We toured this community while looking into senior living options for our loved ones. While it wasn't our favorite, Delmar Gardens still seemed like a nice place overall. The facility was clean and nice, and the staff seemed friendly. However I don't think it was the best fit for us, our loved ones are on the younger end of the senior scale, while the population here seemed a bit older and not quite as active as my parents wanted.

We toured this community when we were looking into care options for our loved one. I thought this was a very nice looking place overall! The staff were friendly and seemed very understanding of the needs of their residents. However, we felt this place was a little bigger than our loved one would have been comfortable with.

Generally, Nancy & I are very satisfied. However some of the vegetables are overcooked (broccoli, brussel sprouts)

I like living here it is kept clean. The dinner menu needs to be upgraded not the same thing. I feel a place like this needs a director that is friendly and joins in the activities that the activity department has put together whenever possible.

Very large complex; rooms were very nice size and fully equipped with mini-kitchens.

It's very nice and it's very expensive. I would say their facility is nicer compared to Dunwoody and they have the nursing home right there.

Very good place. My mother loves it here. They do a good job in getting her involved and are very encouraging. Seems to be some confusion on getting the meals right as to what she has ordered. We looked at several options and this gave the most value as to services and size of room.

Delmar is fine, it's starting to cost more for my mom. She likes it there, I should have looked into the facility further. Dining is nice there but the food service and the meals could be better. Should be better. My mom had tomato soup she said tasted like warned V8 juice. When I've have visited and had meals with her I wasn't thrilled. School lunches are better. They offer sugar free deserts but never have them available. My mom may not make it through the year, so we will let her live out her time there. They are updating that's a plus. It certainly has helped with the smell especially in the dining hall. I'll change my stars from 2 to 4. Over all there OK, most of the staff care. But they need better cooks. The veal last week was not good., it was boiled!? Like I said they need better cooks. Food should always be a priority.

The wife and I enjoy our two bedroom apt, maid service, laundry service, maintenance, promptness, available oven, stove, refrigerators, dishwasher, garbage disposal, Wi-Fi, excursion bus, meticulous laws, shrubs, flowers, parking areas, bingo, Thai chi, fitness exercise, water exercise, walking group. full gym, arm chair, travels and peers.

This is a convenient Location for my family. The facility is aging and attempts are made to alleviate. Food is good but sometimes too salty. Staff is polite and helpful. Admin. Staff is cold and unfriendly.

Definitely wouldn't recommend memory care or the rehab services. The way the memory care unit is arranged doesn't make sense (which even a staff member admitted to me) & I feel put my family member at risk for falls because staff have no visual contact with residents inside their apartments. Plus residents were locked out of their apts most of the time & wandered the halls aimlessly. Not nearly enough activities planned. My family member was in rehab for several weeks after breaking a hip & I saw minimal effort to work with her & try to meet any rehab goals. She never walked again. Zero communication with family members. Skilled nursing was better. The staff seemed caring & listened to concerns & went above & beyond (returning jewelry my family member had lost). Still, equipment was iffy (my family member's wheelchair was missing a tire for several days until I brought it to staff's attention). Most times residents were left to sit in the lobby in their wheelchairs with no activities planned. My family member was never taken on any outings in the 9 months she was a Delmar. All in all, I wouldn't recommend Delmar for anything except assisted living. If you have the $, the independent & assisted living apts seemed very pleasant & the food was excellent for those residents (& guests). They seemed to have an active social life on that side of the facility.

Delmar Gardens Independent living is a great place to put your loved one if all they like to do is eat & play bingo. If you have a parent that is looking for more fun group activities, including the advertised outdoor pool, go somewhere else.

Great place if you are socially outgoing but you better be will to go to them because they are not good at including everyone. Also, the maintenance team does not follow up on request. The management team fails to keep their word when they say they are going to follow up in items. It is not terrible, but I certainly am not going to recommend them.

No place is perfect. It gave me the feeling of a cruise ship vs a nursing home. I would recommend to others. Location to me means a lot. It's a straight shot from my home to now hers. Takes me 5 min to get there. Makes it so easy to just drop by. If it was hard to get to I could see myself not visiting as frequently.

My mom has a roommate which makes this facility affordable. Everything she needs is right at her fingertip. She would like to see more activities after 3pm on most days there isn't anything for her to do. Overall she is pretty content she is 93 years old and is getting her independence back.

Mom has had staff that would not take her to her meals as she has to use a wheelchair to get to the dining room. some of the nurses in assisted living were pretty rude to her. As far as her meals she never got a hot meal and sometimes she would get no meal at all as the excuse was they ran out of the food she ordered and she couldn't order anything else.

My loved one is currently a resident at Garden Villas of O'Fallon. Watch closely how they approve/admit. The facility is short staffed. The meals are good. The housekeeping is okay. They cut vacuuming to once a week, so we brought a vacuum. Recommending this facility to others is still up for debate, the move in process almost ruined it.

Overall things are good, but they could do I better with communication and onboarding. Because my loved one moved in on [date removed], a lot of staff were in and out due to holidays. So, there were a lot of questions that didn't get answered in how things worked. The staff was also not educated on how to change oxygen tanks-there were several issues which made my loved one very anxious because oxygen is how they survives. The staff did listen to our concerns and did a lot of training for staff to avoid further issues. My loved one's room is nice sized for assisted living and they keep the facility clean. Our biggest issue has been communication and expectations. They tell our loved one something but don't do it and don't communicate. So we have requested they set realistic expectations, i.e., how soon they will come when my loved one buzzes them.

Our family had an in person tour and it was a nice tour but overall it was just not going to fit our loved ones needs,

The tour experience was very good but the facility itself was HUGE and had a lot of residents which to us made it feel impersonal.