Delmar Gardens Management Services, Inc.

I've been putting off writing this review because of grieving my aunts passing. I finally decided I can not put this off any longer. My aunt passed away in February of this year (2019). If I could give Delmar Gardens no stars I would. My aunt was 97 when she passed and was so lively and fragile at the same time. She had fallen at her assisted living facility in December and broke her collar bone and also had a small TIA. She was rushed to the hospital and stayed there about 5 days and recovered from her tia but she needed physical therapy and watched over more intently because she was a fall patient hazard. She was there for a couple of days and was very talkative and her rehab. was going very well. One day I came to visit her and she was comatose laying on her bed. She wouldn't wake up and I knew she was having a stroke. The nurses were very close to her room because the nurses station was there. I immediately came to them and told them what was going on. They didn't believe me and one physical therapist said to me to stop overreacting!! The doctor came in and stated that she had a stroke and wondered how long she was laying in bed. She immediately was taken to the hospital. She did in fact have a major stroke and stayed in the hospital for a few days. She really wasn't coming out of her stroke. Her speech was slow and she couldn't walk. I really didn't want to go back to Delmar. But I was talked into it because her belongings were there and they still had a bed for her. As each day passed at Delmar, she grew weaker and wouldn't eat. Everytime I came to the nurses station for help, they acted like they didn't know who she was. When she soiled herself, we would tell them and it would be 30 minutes or so before they came. I visited her every day and I noticed that noone was really looking out for her. I could not stay there 24/7 and we were paying a hefty room rate for them to be with her and comfort her when we couldn't. Granted this was around Christmas time. On January 3rd, the management came to us and said that she needed to go into Hospice. She was in hospice for about 6 weeks until she passed. I was pretty happy with the hospice staff that was contracted thru Delmar. But the Delmar staff were still very rude and not caring for my aunt. They still acted like they didn't know her. When she did pass, it was heart wrenching for me!! I loved her so much and took care of her during her healthy days. After we met with the funeral director the next day, we went to her room to gather her personal belongings. When we got there her room was completely made up and her stuff was gone. I went to the director and asked where they were and she didn't know. She said she would look for them. I finally got a call from the director 3 weeks later and she said that they were in a closet in another room! Not anyone from that Delmar staff said that they were sorry for our loss. No calls, letters......nothing from them. I will regret it for the rest of my life that we had my aunt stay in that Delmar environment!! If my aunt was aware of the terrible service, we would have made other plans. I miss her every day and she did live a full life. The only regret is keeping her at Delmar Gardens!

If you complaint your love one will be denied admission at the skilled facility. 5hey do not want family members to be involved.

Four almost 4 years it was great. When it came time to move my mother to a higher level of care, there was zero transition. I was called on a Monday morning, told she needed more care and by that afternoon she was placed in memory care across the street with little more than a change of clothes and toothbrush. She no longer had a phone to contact me. I was told it was for her safety. However, in the new facility she was kicked and pushed down so not sure how her safety was the governing factor. Dementia is a very slow progressing disease so it would have been nice to have Garden Villas work with me in a transition plan instead of the abrupt, disruptive, and traumatizing manner placed upon her. Her need for a higher lever of care did not happen overnight. No maintenance people offered to help me move her belongings to the memory care unit at Delmar Gardens. On the last day of her move I was moving her furniture and also borrowed a 12" in high trash can to place in the new room since there was none. I was chased down in the parking lot by one of the Garden Villas management staff, and instead of him asking if I needed help, or how my mother was doing in the new facility, he demanded the plastic trash can back. Keep in mind, my mom spent over $180,000 of her own money at Garden Villas so to chase me down for a trash can showed how petty they can be and their lack of regard for my mother after 4 years.

This is the 2nd rehab place my mom was in. The only good thing I can say about Delmar Gardens on the Green was the Physical Therapists. Otherwise I wouldn't let a sick animal go there. The worse the nursing staff, followed by the Dining and kitchen people, maintenance people were rude and could care less about fixing anything! Certain aids were friendly but very few. The smell of Urine was strong threw out certain areas of the building. People that couldn't take care of themselves out in the halls sleeping or crying or screaming while the nurses would just ignore them. My mom got deathly sick there. She was there for rehab. After 2 weeks we had to take her to the emergency room thinking she had a stroke. No doctors on a regular schedule come there. Everything is relayed by the nurse to the doctors. Nurses there were the worst!! Cold, uncaring medications given wrong. If I wasn't there almost every day my sister would be there. Dining table my mom would eat at was broken. Kept telling the maintenance people to fix it, but not until a food server person almost fell from leaning on the table did it get fixed. Most of the T.V.'s didn't work right. Fireplace broken kept asking maintenance to see about fixing it. It was still not working when my mom was taken to the hospital. Now we are getting ready to send my mom to another rehab. Scared to death to see what will happen next. (P.S. STAY AWAY from Westchester House in Chesterfield. Same situation there!!!

When I went to tour, they told me to come in through the independent living but I accidently went in through the assisted living and it was terrible! I wouldn't put my dog there. The tables and chairs were also the foldable. There were residents eating in the hallway. When I first walked in, there were 2 ladies sitting in the office and when they saw me, they did not get off of their cushions to help me. The independent living side was beautiful and fancy.