Continental Senior Communities

I agree with [name removed] and [name removed]. I did go to the management with my concerns and they always had condescending answers for me. I hope these negative reviews will have them get better because the residents that live there deserve better. My mom is now doing well at a much better-run community with a very compassionate director and staff.

Someone will check on you every 2 hours - Never happens. Push your button if you need help - you will have an accident (urine or bowel) before anyone comes. Néed someone to push you to the dining area in your wheelchair? There is no one coming. You think your loved one is getting what you paid for? They are not! Again, I’m making it my mission to protect those who can’t protect themselves and those who are paying inordinate amount of money for services not being provided. [removed]

If you are thinking of putting a loved one here please think twice. The only positive thing we can say is the actual residence is beautiful because it is brand new. In the two and half weeks my mom was there, they promised us the world. They stated that there was a high staff to patient ratio compared to other places. These were all MISREPRESENTATIONS. My mom was first given the wrong medication (over medicated which essentially led her to a hospital), she fell out of the bed twice (in which one circumstance she was on the floor for over an hour until EMS showed up because they didn't have a protocol with our family in place), and my mother was denied being brought to the bathroom when she or my father requested multiple times during her short stay. The nurse and the aides said "oh we don't do that, they go in the diapers". SERIOUSLY? When we had a meeting with upper management they assured us that the staff would never say that. We don't want anyone to go through the nightmare.

Management only cares about themselves and making money. Doing things illegally and getting away with it. , Thinking they are untouchable. They have and are breaking liquor laws, labor laws, fire laws, they are knowingly putting memory care residents at risk. They lie to your face, serve awful food, treat employees so bad they leave, residents families have moved out good people due to the lack of care, cleanliness,daily activities. We need to stop them now before residents start dying off !! Do not believe their lies, management does not care about you or your family member

The woman showing me around repeated 3 to 4 times about the "zen" experience of the facility during our tour. We decided against this facility because you had to have someone outside with you at all times. They woul have to take groups out and there was no independence. I also did not like the activities provided for memory care.

I did not have a pleasant experience with this community at all. The nurses where never pleasant to work with and told me some things which actually helped me make the choice of pulling him out of there and putting him into another place. They told me they could not weigh him everyday which was medically necessary as well as telling me he needed hospice which he is no where needing that. I did not understand why they would not let him wear his jeans that is what my dad always wears and is comfortable in. I would not recommend this place to anyone.

I wouldn't recommend the community to others. There is a lack of care towards the residents. The community allowed window visits during the pandemic lockdown.

Family has been with the facility for several years and have gone through numerous Executive Directors, currently the absolute worst Executive Director to date. Her lack of financial knowledge and urgency is beyond reproach. We have yet to have a correct billing cycle, and her lack of concern is so opposite of what we anticipated with yet another change in leadership. She has ruined any morale that workers have tried to maintain within the facility. When questioned or confronted , her lack of knowledge and downright rude attitude speaks volume to the turnover rate. I would sincerely do honest research prior to placing any loved one within this facility as she has distroyed morale , ethics and legitimate care of people living there. Severely dissatisfied and disappointed.

We brought my mother from home to Glenwood Alzheimer's care because she needed more care than we can give her at home. She ended up in the ER several times at least four with a deep cut in the back of her head from falling in the bathroom unassisted requiring sutures. And several visits to the ER period with bruises all over her body including black eyes bruises all over her forehead arm buttocks legs and elbow. There are several aggressive residents who have pushed my mom onto the floor as reported by nursing.I have gone several times to find my mother is loaded with soiled pants walking around the facility. I have had to clean her up. There are no washcloths or toilet paper and the bathroom and one requested there were no washcloths available. As my mother's health care POA I have made several phone calls to ask questions about her medications or her care and asked for return phone calls which I have never received from the nurse practitioner or Nursing. They have a very high turnover rate. They have lost their administrator there director of nursing and several nurses and staff since my mother has been there in less than 2 months. I have to keep her in there an extra month because a contract was signed that states that I was to give a 30-day notice before removing my mother or else they will charge a months fee. Annihilators that you do not send your loved one to this facility it is very unsafe and trust me you will regret that you did!