Continental Senior Communities

Our mother started at The Bristol as assisted living and it began as a wonderful experience. However, as her health declined, the aides continued to be supportive, but the nursing staff was unorganized. We worked through the issues and thought that everything was resolved. Until our mom had to begin hospice. We sat back and watched her slowly suffer due to issues with medical orders and communication disconnects. This facility is not nimble and our mother was a victim of medical cruelty when she needed support the most. Our hospice provider pulled in continuing care because The Bristol staff were too inexperienced to support our mom. If your parent lives, or would like to live at this facility, please be proactive with the more advanced care that will inevitably be needed.

When we put our loved one in Ashton Groves Memory Care Unit in [date removed], it was an outstanding facility.. After corporate fired the Executive Director and her staff, things trended downhill. Forcing the memorary Care director out then doing the same to her replacement in short order. Things are not going good there any more. Several residents have been moved to other facilities by their families because of a lack of faith in AG leadership. Memory Care standards for Care, food, and activities have noticeably declined. We hope that the new Executive Director and hopefully a permanent fill for the Memory Care Director will greatly improve matters. Comments below reflect the MC Unit, not AG as a whole.

The staff is very friendly and are wiling to hear what you have to say. They say they will make changes per your requests, but if you don't stay on top of them, things won't change. My loved one has minimal care requirements, and six months later, we're still asking for those few things to happen. There seems to be no routine in place. I recognize they're experiencing staff turnover, but they have iPads they use that contain all of the resident information, and somewhere along the line that information is not being utilized depending on who is providing care. They've lost their cleaning staff, so for a month we had to do it ourselves, even though we were still paying full price. Their chef has left several times, which has made the quality of the meals go downhill. Our loved one has been missing many of the meals, so its seems they're not reminding him to go to meals. I'm not sure what the issue is that they can't seem to keep staff. He had also take a fall there, and we were not even notified. A doctor is supposed to be on staff, and when we've asked about simple routine medical things, they told us they can't do them and told us to go elsewhere to have them done. So even the basics don't seem to be happening here.

All of the staff were very nice but they were too "in your face" with their marketing and it was just a little too much for me. It was a nice clean facility but we did not really see any residents out and about.

I would recommend you look into the community to see if this would be a good fit. The food is really good, and if this is important, then I would give it a thumbs up. For independent care this is a good place. The assisted living area is not one I would recommend. They just had a new director come in. The bad outweighs the good; however, there are good staff to work with. I think this also has to do with who they are able to get to work there due to the job climate currently.

Our family had an in person tour, and there were still restrictions we had to wear masks. Cherry Blossom was a good tour, but our loved one liked the size of another community and space of their apartments a little better.

Apple Blossom at the time our loved one was there was a newer facility and it just felt like a rotating door of staff members and the communication was horrible. The management and leadership is lacking, they have not worked out all of their bugs. Maybe under different leadership and stable staff it would probably be a very nice facility. Unfortunately that was just not the case moving in after they opened up just three months prior.

The dining room menu was very basic. The property was clean but dated. Apartments were spacious. Good location close to shopping/dining. We did not choose because their independent living was only 2 bedroom cottages separated from main building. My parents desired independent living within the main building.

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. We ended up selecting another community, but this is somewhere I would have considered as an option for my loved one.

Staff is very friendly and helpful. The problem is they are severely underpaid. There is not enough staff to handle all residents in a timely manner. Christmas day there were only a few aides working and residents did not have a choice on what to eat. There was no kitchen staff on site that day and you had one aide running backing and forth from memory care and assisted living. It's a beautiful facility but it's poorly ran. They should have plenty of staff making decent money for the amount of money they charge for the residents. In my opinion a nursing home should be fully staffed 24/7 365 days a year. They are short handed almost every day.

Our loved one is no longer there. What they could improve on would be that the staff wasn't very helpful according to [name removed].

While the facility presents like a high end hotel, that is a deceptive facade. When relative moved in food was very good, but as management changed (often) records were lost, policies changed and communication with outside family members was negligible. Caregivers were (mostly) excellent and caring, but stretched thin. Finally removed the family member to an alternate location that was smaller and better managed. Recommend doing research by getting copies of policies and more before signing up - don’t rely on the word of the person “selling” the experience.

Food is good. Communication between medical personnel and doctor on site very poor. They are severely understaffed from top administrative position to daily workers.

Inconsistency with staff competency. Some are magnificent, others way below par. Unreliable medication distribution for patients. A lot of miscommunication amongst staff…no one seems to be on the same page. Unsupervised menacing residents disturbing/harming other residents. A lot of repeated missing personal items. No clear guidelines provided to visitors regarding visitation is provided.

Well, I wish I could be more compli- mentary, but I must be honest; she has been living in an apartment there for about 11 years. I was shocked and ap- palled at the condition of her bathroom. The commode needs replaced. It runs all the time as the ball that stops the water from filling doesn't work. Rust in bottom of bowl was so thick it looked like a pile of BM! Time for a replacement considering what she pays for this luxury apartment!! Whoever vacs her carpet left 2" of dust all around the wallboards! Pretty unacceptable for what she's paying, wouldn't you say? She could have stayed in her gorg- geous 5 bedroom two story home on 5 acres just a few miles South of Granville and she kept an immaculate home, having been an RN and worked for two of Granville's doctor offices as well as at several hospitals in the area during her career. Sadly, she had a nearly deadly brain tumor that nearly took her life and she spent weeks at Riverside Hospital where they removed it bar

My husband was only there two weeks for respite care. I was not pleased with the place. They were short of help. That was the one major problem.

The local staff is very friendly and helpful. However, their corporate practices are very unfair. My wife spent over 5 years in this facility and passed away. They would not reimburse me a fair amount of money for her final prepaid rent.

My father lived in memory care at CB for 20 months. At first the level of care and cleanliness was what we expected for a private pay facility. As time passed, staff and admin changed over rapidly and not for the better. The physical facility itself deteriorated. Promised individualized care vanished. Patient assistants are overworked and underpaid. CB has a donation box set up at the front desk so staff can feed their families. One has to wonder where the 14% rent hikes are going. I feel genuine gratitude for a couple of patient aids and one nurse, and the food seemed consistently good. But corporate ownership needs to overhaul management, pay staff, and reevaluate their commitment to our elderly. I cannot recommend this facility today.

The place was amazing when we moved my mother in (approx 1.5 yrs ago). But ever since the previous directors left the facility the level of care and attention has been greatly reduced. On top of the reduced care, they are raising general rates by 15% as well as raising extra care tiers by approx 300%. We understand that inflation has affected us all and can swallow the %15, but 300% on the tiered care????? The timing is terrible due to the complete drop off in quality. Here is an example....My mother has the tier 1 add-on care we have been paying for. The RA would come in and unlock the medication drawer twice a day so she could take her meds. Cost was approx. $250/mo. We sort the meds and take them to her 1/wk. When we pick up the empty pill trays there was usually 2-3 spots still containing pills meaning she did not get those doses. So when we get a memo that states instead of $250/mo for this the rate will increase to $700/mo. Again this is during a pretty big quality down

The care services, I am not impressed with. There is a turnover in staff. The food is pretty good. My loved one does not participate in the activities. I am getting far less, than what I am paying. Everything needs to improve. There was an incident, in which the toliet was plugged, so it took two days for someone to inform maintenance of what was going on, and I was very unimpressed.