Constant Care Management

Vicki was wonderful. Layout open w/many windows. solely dementia facility. outdoor yard nice w/BBQ and soon a gazebo. furnishings being replaced in many communal rooms. construction at present time lends to discount on cost thru June. rate does not increase with increased care. aquarium; pet friendly; community connection with church across field and nearby Primrose School.

Very impressive. Nice and clean and the staff is very attentive to residents. Good feeling about this place.

this is where I attended the alz support group meeting. Afterward, had a quick tour. Greg has not seen yet. Is a smaller community. Very nice, warm environment. Director very knowledgeable.

Although my loved one was here only briefly for care, from what I saw it looked like they did a good job overall. It was a nice looking community, and everyone that we worked with was friendly. The problem we ran into was that staying here would have required we switch to a physical therapist other than the one we have been using for years, and this wasn't a change we were willing to make. They are a good facility, but be sure that everything will work out for your outside care needs as well.

Christina very helpful and positive. The community was clean, appealing and carefully thought out in terms of providing memory care. Medications are dispensed individually from the med room, not from a cart in the hall. Reportedly staff turnover is low and examples of reasonably long-tenured management and lead personnel were offered. All staff receive the Alzheimer's Assoc. Care training program plus additional training within the company. The company is family owned. There was a reminiscing activity going on and those who did not seem to be participating had no one supporting them. I was told they might have been passively participating which might be accurate but some additional staff presence would have been appropriate.

We really liked this place; but we are trying an in home service for now. Also, at the very top of our budget.

visited, very nice facility-little pricy. Would suggest to anyone, very nice place.

My parents needed an assisted living community after leaving a nursing rehab facility. Because they were both dealing with memory issues, and wanted to be able to stay together. I followed up with Memory Care per recommendation from the nursing home. Mom and daddy were happy there...and even though mom has since passed on it is still daddys "home sweet home"!

Grand Brook Memory Care, Rogers: During the month she was there many activities did not take place. The staff was often pulled to assist assigned staff (legal ration staff to patient numbers) to the other side, leaving the other half of residents without assistance. On several occasions, mainly after dinner, I needed to go look for someone to ask a question or get assistance. The food quality, at this time, was fair. On one occasion, the nurse didn't come to give night medication (after we'd talked just a couple hours earlier) and no one else could go into the locked nurses station. (No 24/7 nurse on duty). So, she missed those doses. The cleanliness was fair, as well. The staff was friendly but we chose not to have mom stay longer than the 30 day respite. Next, Village on the Park, Bentonville Memory Care: During her six month stay, our Mom received adequate care from the staff who usually were extremely attentive and had a positive attitude to care for her needs. They had a full time Activity Director just for the 18 memory care residents. They were much more consistent with providing varied and planned activities. Their communication was generally very good with the family. We also had hospice care and they followed the hospice plan. There was a nurse on the wing during the day. At night, there was a nurse on site, so reachable, but stayed on the assisted living side. The food was good quality and included many fresh fruits instead of canned fruit only. As in any facility/community, there is always the need to be your loved one's advocate.

I took my brother out when corporate arrived and fired a bunch of the staff. So I don't know how it is now. I hope a lot better. Staff was too slow getting back to me. Cleaning personnel wouldn't wasn't doing a good job, cleaning up rooms after the patient had an accident in their rooms. Also in the dining area when someone one had an accident, wouldn't mop up the urine until the patient got through eating. The executive was very slow to get my total amount I paid while my Brother was there. It was a total mess, so I took my brother out of that facility and took him to [location removed] where I lived. The best employee that was caring and quick to respond was a lady named [name removed[. I hope she is still there. The lady from corporate that came up there was really nice, caring, and got things done. She was professional!!

Memory Care of New Braunfels is a very comfortable, homey place. And much lighter and brighter than other facilities we considered.

Overall, they had too few staff to residents. Likewise, it was way too big of operations with too few controls in place to ensure resident well-being.

Over all a good facility. Very caring staff. Small facility which I like. Great food!!!!! Very nice set up. The manager has worked very hard to address all issues as they have come up. I would live here!!!!!!

I had a pretty decent tour of this community. There was construction going on at the moment. So the community was not the best looking at the time, but everything else looked nice. The staff was kind to my family, and myself. It was a good experience.

Just not the right place. Clean but small

Was nice but very stuffy, friendly but not real comfortable.

Met the Director and she was very organized, easy to talk to. She provided lots of information, great tour. Although a more formal institution for alz patients, it seemed clean and well run. For this kind of mid-sized facility, I liked it.

I was visiting my loved one last week and I primarily come in the mornings when I do come, but I decided to come in the evening because I was attending an event that morning. Long story short I was searching for somebody for over an hour. I needed assistance helping my loved ones   in the bed. I recently had surgery so I was unable to do it. I finally saw a little girl come from the one of the offices down where my loved one is so I asked her if she knew where everybody was at. She told me she would go get her mom. About 20 minutes later I was approached by a caregiver [name removed]. I told her I just needed help laying my loved one down and she told me that she will go get the caregiver that’s assigned to my loved one. It roughly took around 30 minutes when a young lady came to help. After I said my goodbye to my loved one I walked into the activity room to see if my loved ones jacket was in there because I was gonna take it home to wash…TO BE CONTINUED

Staff turnover is astonishing here, much worse than many other area facilities that I have investigated. There are rarely enough care staff to sufficiently cover all shifts. This means care staff is regularly overworked. They can't keep a housekeeper or maintenance person, leading to long periods without these roles staffed. So, the place does not get properly cleaned, let alone resident rooms. The staff turnover problem alone makes one wonder about the management here. Food is horrible. They buy all food from Gordon Food Service, so we're talking about prepackaged food that just gets warmed up. Deli meat sandwiches with potato chips are served for dinner 3-4 times per week. Everything else just looks tasteless and unappetizing. They claim "homemade meals" in their brochures and the PR person will even lead people to believe that, but it is completely false. The facility design is beautiful but would you rather have a lovely design w/substandard care or less updated design w/good ca

My mother was in this facility pre Covid and we couldn't have been happier with her care. But since the pandemic ended the staff turnover has left the care unacceptable for our family. Our mother was left in a wet bed so often we had to change her mattress and when we moved her the sheets smelled of urine and there was a dirty diaper under her bed. There is no art or music therapy and the new staff try hard but are in need of training on working with those suffering from dementia. We tried to get a care plan for our mother for over a month with no success.