Constant Care Management

They sure can sell this place, but don’t let the beautiful website and smooth talking draw you in. I was excited to move my dad in only to find myself in a nightmare. Didn’t get an actual key to his room for several months, so he had to leave the door open because he could never find anyone to unlock his door for him to get back in. Other residents wandered in because there was not enough staff to monitor them or they were all out on a smoke break at the same time. When other residents wandered in his room many things came up missing and even caught others urinating on the carpet and it never even got cleaned up. We have this on camera. His room was filthy and soiled sheets left on the bed instead of being changed. Dad had an accident and caregiver saw his soiled pants and she just walked away. She couldn't be bothered to help him or left him that way for someone else. They told us he hallucinated seeing bugs and ants. We have pics of bugs. Staff tormented him for their amusement.Cruel

My aunt lived here. My wife and I came to take her to lunch -We complained because room was soiled/dirty/dusty. My sister and I are guardians of our aunt. My sister complained that day also - 8 hrs later and it was still soiled and dusty and it STILL wasn't cleaned 2 weeks later. Check her google review! [name removed]. They responded to her review but they took 2 months to email her back and that was only because the State Board of Health came out to investigate that day on her complaint. Stolen items aren't investigated- they claim "alleged rings" when we have documentation of our aunt having jewelry in the facility. They will retaliate against the patient if you complain/file a grievance. They told a visiting nurse -"Don't listen to ***, she's always drama." This nurse was doing an exam on our aunt because we were moving her -so this is the experience that the new facility received at Grand Brook. Not a great impression for other facilities-and their insults of their residents. RUN RUN RUN

Facility filthy and no one answers the phone. Laundry running over no staff in all departments. Smells bad ,missing door knows and stains on furniture. Low food choices. No activities. My family member was attacked by another resident no one knew nothing or seen it. No trained staff. Floors and carpet dirty. Residents in too little clothes or too big. I was disappointed visting.

Don’t let loved ones stay Grand Brook (GB) Look at my Google Review and pics! Beautiful facility horrible care. My aunt was here almost 4 years.The food is NOT home cooked. Frozen food. I never saw fresh salad or veg. Snacks aren’t healthy. We had Dept of Health help get us medical info-why our aunt fell 35 times in 3 years.Half with injuries. GB gave NO details of fall/injury. 3rd party told me of wound care order. [date removed], my family went to get our aunt & the bed soiled/dirty diapers on floor. They reported it & when they returned at 3pm, nothing cleaned. I went at 5:30 pm same day-nothing cleaned. Notified Dir Nurses and Exec. Dir. We wrote "Clean Me" in the dust. It was still there on ][date removed] 2 weeks later.I never saw physical exercise!They went to see Christmas Lights BUT they "randomly" chose residents-not all were allowed. When my uncle got sick/died my aunt had no advocate from [date removed] since GB never contacted her emergency contact designated by my uncle!RUN!

The management in the front is NOT inviting at all. The lady seemed overwhelmed while I was there and if that’s how the management is just imagine how the rest of the staff is. Many other places around the area. 0/10

While the location looks great, pay attention to the staff and level of care. The director ignored residents asking for help, stating she would get someone to assist them but didn't. Residents were left alone in common areas with no staff to engage with. They were clearly bored even though the activity schedule stated they were suppose to be having an activity. Food was left out in the bistro area from breakfast or lunch even though it was past those meal times.

My mother was living at autumn leaves until April 2020. Yes, [name removed] was the Director at that time. During the lockdown I was told she had a hip fracture and needed a hospital bed and pain meds. 24 hours later she was pronounced dead - and ALL OF HER JEWELRY HAD BEEN STOLEN! Neither [name removed] NOR any of the "family" owners can say what happened - Even though only employees could enter! Three months later - NOTHING! What happened to the investigation you promised [name removed]?

I would never bring my father back to their facility. He were there for 1.5 years and I saw the decline in his health. [Name removed] is a horrible director. She tries to make herself sound as though she is educated, caring, responsible and has the resident best interest, but fails in every way. My father was over medicated to make their lives easier on many occasions. I have seen so many individuals there decline in health and a few pass away. When I removed my father from there, I had called 1 month in advance to give them notice. [Name removed] made it very difficult, and charged my father for the month that he left. When I called to make sure they were not going to charge me for another month, [name removed] said she was because I did not give them a 30 day notice. She is very hard to work with and tries to come across as a good person. She accused me of cursing at her when I used the word "[profanity removed]" . I told her she needs to get her [profanity removed] together due to the fact, that she asked me to submit a copy of my POA for the 3rd time. I guess her virgin ears were offended. Give me a break! There are good people working for them that due care, but the top person in charge is her and honestly in my opinion she is not qualified.

We filed a complaint with the state and they gave us our money back after just two weeks. They almost killed my mother and several times the thermostat would be on 62 or 59 degrees. They were ugly to my sister and demanding. She had severe diarrea within a week of getting there and this was during the time they asked us not to visit for at least 2 weeks so mom could get acclimated. If they hadn't called us on day 8 she would have been dead. We then got her in the hospital where she remained for 8 days and now in a nursing. She never has fully recovered. I would never recommend this place and I was not the only one filing a state complaint, 2 other people filed complaints that I know, also around the same time I did.