Constant Care Management

Given that there is no perfect place when a loved one reaches this point with dementia, I would strongly recommend Grandbrook; in fact, I have recommended it to a number of friends seeking care solutions. I think they do very well, in spite of the typical challenges, facing a dementia care community. The core team of directors are excellent, very caring, and make the place feel like a family, especially [names removed] Staff turnover at Grandbrook is lower than many places, but it is still a big issue. This means we have lost a number of really great staff members over the last year and a half, and they are generally always integrating new people, which could be hard for the residents. Aside from concerns over too little staff present on weekends, my only real concern is that they have had trouble keeping a Director of Activities on staff. This means the residents don't have enough activities, and often don't have enough variety in their activities. They should definitely be getting more exercise, and should be encouraged to get outside more when weather allows, which is very often. They also need to integrate more music into the programming, rather than just playing the same movies on a loop every day. More integration of well-known research on the benefits of music for dementia patients would be a huge improvement that Grandbrook needs to consider. We as families have raised all of these issues with the Directors, and they are generally very willing to listen, but changes are slow to happen. Turnover of residence is frequent, too, so demands seem to come and go as family seem to come and go.

I would definitely recommend grand brook! It's a smaller community that is strictly memory care.

We experienced a complete dropoff of services at our mom's former care facility and had to get out. Grand Brook was at the top of the facilities we toured. There were bumps at first but now that some of the staff has been restructured, we have been truly pleased and enjoy the activities that open to mom.

Staff is very caring, easy to contact, keeps you updated on issues and events.

The staff are great and easy to work with. My only issue with the entire facility is their entry exit policy as you must be given access to enter and to leave via a code which only the staff may key in to the pad by the door. I do understand this is for security purposes but it has led to many instances of having to wait quite a while for entry or to be let out. This is a corporate policy which needs to be addressed. It was built and designed entirely for memory care patients. There's no gradation in levels of care. She has lots more physical freedom to go about throughout the facility and it's not a large population.

What our family likes the most about the Grand Brook Memory Care community is that it is specialized in memory care and it is a smaller community. Based on the experience we have had so far, we would recommend them to other families.

These are my ratings to date - it is difficult to rate as this is the first time I have had a loved one in a facility and I have nothing to compare it to. However I would recommend the Grand Brook Memory Care of Grand Rapids to other families.

Good experience and will use them again. We picked this community, because it was relatively close to home and was impressed by what I saw. I would recommend to others.

They are taking good care of my loved one. The communication has been very good. I'm so happy I moved her. Love that the price is frozen and the staff has been great. I would recommend to other families.

My parent's experience at Grand Brook was in the middle of staffing issues, DON change, and no activities director for a few months. What I do think is that this facility is better than most. It is small and cozy feeling. India Glenn is the glue that holds the facility together. She is amazing, responsive, helpful, and always pleasant. I would recommend this facility over others in the area.

I really liked Grand Brook. I visited in the morning, and they had all of the residents up and together in the central living area, socializing with one another, and doing exercises according to their abilities. I liked that they made that effort to get the residents outside of their rooms. Ultimately our decision came down to location and convenience based on where we lived. The only reason I didn't give a 5 was because we had only toured and had no actual experience with a loved one living there.

It's a very nice place. Ipicked this community because I saw the pictures online and the price fit our budget.

Overall they have been decent, a few times have had to inform them of the cleanliness of her room. It has been the best place for her though, minus the few little things that could always improve. Great staff, very friendly and caring.

They were more advanced than my loved one needed. In addition the bathroom was shared and down the hall.

This community is a good place to send your loved one. The staff are very kind and compassionate with the residents. They have all kinds of games and activities for the residents to participate in.

I would use the facility again. I was very impressed that after his respite stay, my loved one came back strong, which I didn't expect. The staff was good overall, although we had a mix-up with a wheelchair when we left. But that was the only issue. And they worked with us and were cooperative until the issue was resolved. The physical aspects of the facility itself were excellent compared to other places that I looked at.

Had rooms for 2 people, however, none available at the moment. A possible room might open up in 2 weeks, but I can't wait that long (due to my parent's current facility shutting down). Had to pass.

The activities are really great and they have something going on all day every day. Communication is good between the staff and the family. They keep us well informed. They have zoom meetings you can attend for updates and they send us emails weekly. I would recommend this community to others and already have.

There have been a lot of staffing changes at Grand Brook. I think this community is a good place. COVID has made things more difficult for everything. This isn't due to the community, it is because of what we are dealing with now. Grand Brook was great from my perspective prior to COVID. The community had testing requirements of only once for visits to our loved ones in the community. They maybe changing this. They have suspended visits at this time. This Grand Brook didn't send me pictures of my loved one to me. I feel they lacked communication with families on their loved ones. They did make COVID requirements, and they send this daily to families.

I would recommend that people look at Grand Brook. It feels like a home instead of a big community. The entry area is large, but it is like a living room feel. It doesn't feel stale, it feels homey. The staff were great.