Constant Care Management

My husband was in the last stages of Parkinson's and he died one year ago, in February. He was in hospice and I liked that hospice took care of him from 6 am to 2 pm then the GB staff managed him the rest of the day. They got acquainted with him fairly fast. They could tell he was very sweet and treated him kindly. After his death they helped move out his belongings, so they could give me a prorated refund. I had a good experience all around, in spite of very difficult circumstances.

The staff was okay. Everyone seemed friendly and professional. Staffing appeared to be understaffed but that's rather common. I would rate food as a 4 again okay, I believe it was brought in from a vendor. I'd give activities a 5, Mom really enjoyed the times they had music. Room size was adequate but house keeping was sometimes a little iffy.

Visit the facility. Check on the facility activities for every hour. Make sure the workers will come get the patient for the activities.

Staff is kind caring and responsive. Facility is a warm atmosphere. The activities staff really keeps the residents as active as possible.

The improvements would be to answer the doorbell more quickly. I appreciated their willingness to take my husband on a daycare basis when I needed it. We would absolutely recommend this community to other families based on the experience we have had so far.

I think nobody can always be perfect. So hopefully they they are trying to do their best

Always good to visit several times to see how the day goes when looking to find a place for your aging parents. They are willing to work with the family to find the best care and value for her money. I do visit my mom everyday and on weekends the grandchildren visit. I would definitely recommend them to others.

Grand Brook Memory Care is a very nice facility. The staff is caring and they listen to the concerns of the family. There are a lot of activities and they care for the residents quite well. I personally am pleased with the care my Mother is receiving. I would recommend this facility to anyone whose family member requires Memory Care.

Given that there is no perfect place when a loved one reaches this point with dementia, I would strongly recommend Grandbrook; in fact, I have recommended it to a number of friends seeking care solutions. I think they do very well, in spite of the typical challenges, facing a dementia care community. The core team of directors are excellent, very caring, and make the place feel like a family, especially [names removed] Staff turnover at Grandbrook is lower than many places, but it is still a big issue. This means we have lost a number of really great staff members over the last year and a half, and they are generally always integrating new people, which could be hard for the residents. Aside from concerns over too little staff present on weekends, my only real concern is that they have had trouble keeping a Director of Activities on staff. This means the residents don't have enough activities, and often don't have enough variety in their activities. They should definitely be getting more exercise, and should be encouraged to get outside more when weather allows, which is very often. They also need to integrate more music into the programming, rather than just playing the same movies on a loop every day. More integration of well-known research on the benefits of music for dementia patients would be a huge improvement that Grandbrook needs to consider. We as families have raised all of these issues with the Directors, and they are generally very willing to listen, but changes are slow to happen. Turnover of residence is frequent, too, so demands seem to come and go as family seem to come and go.

I would definitely recommend grand brook! It's a smaller community that is strictly memory care.

We experienced a complete dropoff of services at our mom's former care facility and had to get out. Grand Brook was at the top of the facilities we toured. There were bumps at first but now that some of the staff has been restructured, we have been truly pleased and enjoy the activities that open to mom.

Staff is very caring, easy to contact, keeps you updated on issues and events.

The staff are great and easy to work with. My only issue with the entire facility is their entry exit policy as you must be given access to enter and to leave via a code which only the staff may key in to the pad by the door. I do understand this is for security purposes but it has led to many instances of having to wait quite a while for entry or to be let out. This is a corporate policy which needs to be addressed. It was built and designed entirely for memory care patients. There's no gradation in levels of care. She has lots more physical freedom to go about throughout the facility and it's not a large population.

What our family likes the most about the Grand Brook Memory Care community is that it is specialized in memory care and it is a smaller community. Based on the experience we have had so far, we would recommend them to other families.

These are my ratings to date - it is difficult to rate as this is the first time I have had a loved one in a facility and I have nothing to compare it to. However I would recommend the Grand Brook Memory Care of Grand Rapids to other families.

Good experience and will use them again. We picked this community, because it was relatively close to home and was impressed by what I saw. I would recommend to others.

They are taking good care of my loved one. The communication has been very good. I'm so happy I moved her. Love that the price is frozen and the staff has been great. I would recommend to other families.

My parent's experience at Grand Brook was in the middle of staffing issues, DON change, and no activities director for a few months. What I do think is that this facility is better than most. It is small and cozy feeling. India Glenn is the glue that holds the facility together. She is amazing, responsive, helpful, and always pleasant. I would recommend this facility over others in the area.

I really liked Grand Brook. I visited in the morning, and they had all of the residents up and together in the central living area, socializing with one another, and doing exercises according to their abilities. I liked that they made that effort to get the residents outside of their rooms. Ultimately our decision came down to location and convenience based on where we lived. The only reason I didn't give a 5 was because we had only toured and had no actual experience with a loved one living there.

It's a very nice place. Ipicked this community because I saw the pictures online and the price fit our budget.