Constant Care Management

My dad was actually at the Grand Brook at Allen, not Garland, but our experience was wonderful! I would highly recommend all of the Grand Brook Memory Care facilities to anyone who needed them. My dad was seen and valued as an individual, not just another resident, and all the residents were treated this way. Their needs were met according to what they needed as an individual not in a generic manner. They were always treated with dignity and respect. It seems that Grand Brook seeks to hire staff with a heart for people with memory care needs and this makes a huge difference in the care each person receives. No place is going to be perfect but my concerns were always addressed in a prompt manner and with my dad's best interest at heart. The facility is open, beautiful, and clean and very much has a family-like atmosphere. The smallest details are attended to and considered in all aspects whether it be the residents' needs, their rooms, the food, dining area, and/or group areas. Our entire family loved Grand Brook at Allen and those who visited my dad were very impressed. The last 6 months of my dad's life were very happy ones because of the care he received at Grand Brook at Allen! I would highly recommend Grand Brook to anyone looking for a place for a loved one with memory care issues.

I cannot say enough about the wonderful care mom received during her short stay at this community. The entire staff were great with her and the kitchen staff tried to make sure she had food she liked. The community worked well with the hospice team. The caregivers eat with the residents and encourage them to be social. I have already recommended this community.

What sets Stoneybrook-Garland apart from any other facility is the incredibly consistent care, genuine concern for your loved one and friendliness of their caregivers and staff. My mother has been at Stoneybrook for three and a half years and the other impressive part of our experience has been the unusually low employee turnover on their caregiver staff. Probably more than 75% of the caregiver staff that was there when we came to Stoneybrook are still there today, three and a half years later. The three questions I always ask my mother each time I visit are (1) is everyone being nice, (2) is the food still good, and (3) do you want to move somewhere else? She always responds yes, yes and no, this is my home.

My husband and I are very satisfied with the care our loved one receives at Stoneybrook Memory Care. Margaret never had children, but we have been close friends for about 50 years. Her family lives in California, and are unable to care for her needs. So we are blessed to be her family here. We are so thankful that she is able to live at Stoneybrook. The staff and caregivers are so loving and kind, as well as very professional. We always recommend this facility to anyone who has a need.

Very friendly staff. Wonderful care for Mom. She enjoyed the other residents, and really liked the food. Great experience.

This was formerly an Autumn Leaves. Like Autumn Leaves, there were so many windows and lots of light. The courtyards were pretty. Almost all of the residents were participating in the scheduled activity. I appreciated the fact that dining was divided into three sections based on the level of care needed. Since my dad needs help in the shower, I liked the fact that the shower is not located in the room. The rooms were also a really good size. Most of all, the staff really seemed engaged with the residents. Cost was about the same as other similar facilities, but the difference was the cost is all inclusive.

Mark has been there over a week now at Stoneybrook Memory Care of Mckinney. I can not say enough good things. Staff are wonderful. I am there almost every day, and the staff are so good with the residents. So very pleased. Hard to put a spouse in a home, but know he is now safe. Thank you all. Brought in our two grandaughters, ages 4 and 8. Staff were so good with them and the residents were so happy to see young people. Made me happy. I am trying to remember the resident's names. All of them are so kind and seem happy. So many activities also!! Did not realize that they are still so lucid. Good for them!

The janitorial service definitely needs improvement. Staff is competent, truly seems to care and most have been there for several years. Med techs are good. Room is adequate. Dining seems rather blah.... too many casserole dishes. Not much imagination. But dementia patients probably don't realize that . Activities are proportionate to the space, time and population. But probably could have some more imagination too. Their building is ready for some updates but they know that. They finally got an executive director in there and she has made improvements.

Nice place, nice people

They were wonderful. Cared for each person as an individual. Unfortunately, they have limited medical. So when [name removed]needed a catheter he could no longer live there. It was sad.

What we like the most about the community is the friendliness, responsiveness to the families and the peaceful atmosphere. Yes, we would recommend Grand Brook Memory Care to other families.

One of the man reasons we chose GB was because of the inclusive pricing. The other MC locations we toured had different costs for varying levels of care and it got very confusing very quickly. Since selecting GB and moving my grandmother in, the staff has been friendly, the facility seems to be maintained well, and her overall care has been adequate.

My husband was in the last stages of Parkinson's and he died one year ago, in February. He was in hospice and I liked that hospice took care of him from 6 am to 2 pm then the GB staff managed him the rest of the day. They got acquainted with him fairly fast. They could tell he was very sweet and treated him kindly. After his death they helped move out his belongings, so they could give me a prorated refund. I had a good experience all around, in spite of very difficult circumstances.

The staff was okay. Everyone seemed friendly and professional. Staffing appeared to be understaffed but that's rather common. I would rate food as a 4 again okay, I believe it was brought in from a vendor. I'd give activities a 5, Mom really enjoyed the times they had music. Room size was adequate but house keeping was sometimes a little iffy.

Visit the facility. Check on the facility activities for every hour. Make sure the workers will come get the patient for the activities.

Staff is kind caring and responsive. Facility is a warm atmosphere. The activities staff really keeps the residents as active as possible.

The improvements would be to answer the doorbell more quickly. I appreciated their willingness to take my husband on a daycare basis when I needed it. We would absolutely recommend this community to other families based on the experience we have had so far.

I think nobody can always be perfect. So hopefully they they are trying to do their best

Always good to visit several times to see how the day goes when looking to find a place for your aging parents. They are willing to work with the family to find the best care and value for her money. I do visit my mom everyday and on weekends the grandchildren visit. I would definitely recommend them to others.

Grand Brook Memory Care is a very nice facility. The staff is caring and they listen to the concerns of the family. There are a lot of activities and they care for the residents quite well. I personally am pleased with the care my Mother is receiving. I would recommend this facility to anyone whose family member requires Memory Care.