Constant Care Management

Staff turnover is astonishing here, much worse than many other area facilities that I have investigated. There are rarely enough care staff to sufficiently cover all shifts. This means care staff is regularly overworked. They can't keep a housekeeper or maintenance person, leading to long periods without these roles staffed. So, the place does not get properly cleaned, let alone resident rooms. The staff turnover problem alone makes one wonder about the management here. Food is horrible. They buy all food from Gordon Food Service, so we're talking about prepackaged food that just gets warmed up. Deli meat sandwiches with potato chips are served for dinner 3-4 times per week. Everything else just looks tasteless and unappetizing. They claim "homemade meals" in their brochures and the PR person will even lead people to believe that, but it is completely false. The facility design is beautiful but would you rather have a lovely design w/substandard care or less updated design w/good ca

They sure can sell this place, but don’t let the beautiful website and smooth talking draw you in. I was excited to move my dad in only to find myself in a nightmare. Didn’t get an actual key to his room for several months, so he had to leave the door open because he could never find anyone to unlock his door for him to get back in. Other residents wandered in because there was not enough staff to monitor them or they were all out on a smoke break at the same time. When other residents wandered in his room many things came up missing and even caught others urinating on the carpet and it never even got cleaned up. We have this on camera. His room was filthy and soiled sheets left on the bed instead of being changed. Dad had an accident and caregiver saw his soiled pants and she just walked away. She couldn't be bothered to help him or left him that way for someone else. They told us he hallucinated seeing bugs and ants. We have pics of bugs. Staff tormented him for their amusement.Cruel

My aunt lived here. My wife and I came to take her to lunch -We complained because room was soiled/dirty/dusty. My sister and I are guardians of our aunt. My sister complained that day also - 8 hrs later and it was still soiled and dusty and it STILL wasn't cleaned 2 weeks later. Check her google review! [name removed]. They responded to her review but they took 2 months to email her back and that was only because the State Board of Health came out to investigate that day on her complaint. Stolen items aren't investigated- they claim "alleged rings" when we have documentation of our aunt having jewelry in the facility. They will retaliate against the patient if you complain/file a grievance. They told a visiting nurse -"Don't listen to ***, she's always drama." This nurse was doing an exam on our aunt because we were moving her -so this is the experience that the new facility received at Grand Brook. Not a great impression for other facilities-and their insults of their residents. RUN RUN RUN

Don’t let loved ones stay Grand Brook (GB) Look at my Google Review and pics! Beautiful facility horrible care. My aunt was here almost 4 years.The food is NOT home cooked. Frozen food. I never saw fresh salad or veg. Snacks aren’t healthy. We had Dept of Health help get us medical info-why our aunt fell 35 times in 3 years.Half with injuries. GB gave NO details of fall/injury. 3rd party told me of wound care order. [date removed], my family went to get our aunt & the bed soiled/dirty diapers on floor. They reported it & when they returned at 3pm, nothing cleaned. I went at 5:30 pm same day-nothing cleaned. Notified Dir Nurses and Exec. Dir. We wrote "Clean Me" in the dust. It was still there on ][date removed] 2 weeks later.I never saw physical exercise!They went to see Christmas Lights BUT they "randomly" chose residents-not all were allowed. When my uncle got sick/died my aunt had no advocate from [date removed] since GB never contacted her emergency contact designated by my uncle!RUN!

The management in the front is NOT inviting at all. The lady seemed overwhelmed while I was there and if that’s how the management is just imagine how the rest of the staff is. Many other places around the area. 0/10

My mother was living at autumn leaves until April 2020. Yes, [name removed] was the Director at that time. During the lockdown I was told she had a hip fracture and needed a hospital bed and pain meds. 24 hours later she was pronounced dead - and ALL OF HER JEWELRY HAD BEEN STOLEN! Neither [name removed] NOR any of the "family" owners can say what happened - Even though only employees could enter! Three months later - NOTHING! What happened to the investigation you promised [name removed]?