Concordis Senior Living Communities

My loved one lived here for a while, and overall it was good except for - if you had a complaint, they listened, they smiled, but then nothing ever seemed to be done about it. I think that most of the staff was very knowledgeable and caring. But not all of them.

We think they could do a little bit better job of getting things done in a timely manner

Representative was very informative although we learned that it is NOT a memory facility. Not sure if it would be the right fit for our parent.

Middle of the road.

Very good in care. the food is awful. Need balanced diet. too much starch don't have nutritious food.

Community is doing a good job- especially during this time.

Not as clean as I would like.

Older building with very nice staff. Got locked out on the screened in porch while on tour. Clean & Nice facility.

I didn't tour this community after speaking to the person there they had said they didn't have a memory care unit. In our case, we have a couple and they needed to stay together so we were in need of assisted living and memory care. I ended up not going on the tour since they couldn't accept both, however, the person on the phone was nice and very helpful.

I wasn't very impressed with our tour of this community. Our tour was decent, and everyone was kind. The staff was friendly, and kind to my family, and I. The experience was an okay one, but I did find another community that suited our needs better.

Lake Forest Park presents as a very upbeat, cheerful friendly, caring and clean facility. The employees are well-spoken, and nice. We were interested in the Memory Care. This part of the facility is nice, small compared to the rest of the Facility and not quite as impressive. Dad has Alzheimer's -- Jayme, the tour guide said that if a patient with this disease becomes unmanageable, Lake Forest Park moves them out to another Facility. We desire to have Dad enter a Facility until death.

I'am still getting all settled into this community. So far everything is going pretty well. This is a good community with kind people. They are treating me very well. The food is good, they serve nice meals. There are nice activities offered. They have a pool, and I really enjoy swimming. It is still a transitional process, but it is a nice community I would recommend.

Too far away and she didn't like going to Lawnwood

Outside activities appear limited by a dearth of grounds. Do not believe we would be interested in this facility

We put mom into this facility when she moved from California to Florida. We have had a few issues with phone contact that got resolved after several requests. And issues with regular mail and packages. Today we told our brother in florida another package will be sent and he said to send it to his house to ensure she gets it. That's a problem. Mail and packages were not delivered timely and/or we're held ar the front desk. We send packages and mail all over the country for the business we own. We know what we're doing. Today I contacted the facility to make sure the package is given to her when it arrives. I spoke with the new manager who's been there for less than 2 months. I explained our experiences and she said I had to use Moms9 proper first name vs. her nickname of 90+ years to ensure it gets to her. I told the manager if I i always include her first (nickname vs. Legal) and last name C/O The Barringon, the full srtreet address, room number, city, state and zip code, it should not be an issue if I call her by her formal name or nickname. She is only known by her nickname to staff that have been there for at least the 10 months she's lived there. Mail is mail and has been working longer than anyody living tnere. Most seniors have hearing problems whether they live in Florida or California. Or Timbuku. We like to use letters and care packages to fill in the gaps of short phone calls. Family contact of any kind should be top priority in any facility. ,

The hired help is great. Over worked and under paid. They are very pleasant at first impression , but as a psychologist I can see they are not happy. Seam's as though there is stress . The décor is somewhat commercial . Not a very warm atmosphere . "Homey" if u will. The office personal from whom I've had the pleasure of meeting didn't seam to be very down to earth. Lacking a bit of self confidence ? I truly felt they were also a bit commercial . The transportation vehicle's don't appear to be in very good condition. There was a bus at the front entrance that looked very old and tired. I was shown a table with all of their outings , there didn't seam to be a lot to offer. We are going to continue looking for a more " at home " home for our parents they deserve the best.

My loved one lived here 21 months. She is now deceased. She was satisfied with most everything prior to new management company taking over in fall 2013, although the food situation continues to be a major concern. There are little or no activities except Happy Hours with entertainment, & a few bus outings. No stimulation of mind, body, spirit & soul, however a certified Activity Director could be beneficial. During most of 2013-14, the pool could not be used because propane was too costly to heat it. Transportation has changed so that if Doctor appointments are not in the direction they are going that day, you are charged. It seems the executive director representing the management company only pays lip service to the plethora of complaints voiced each week. A Resident Council could best serve all residents.

Glenbrooke is a nice place. My primary gripe is the food. On a scale of 1 to 10 I rate it at 31/2. They don't seem to be interested in improving it.

My problem with Lake Forest Park is that the staff was not attentive. They evaluate the residents and charge by a point system. When my mom was evaluated they determined she would need $1000 more care services on top of her room and board costs. If I could score Lake Forest Park in the negatives for Care Services, I would. The staff was "watching" my mom when she fell and broke her hip. The staff always seemed busy doing other things, or talking on the phone, they were not spending quality time with the residents. They complained they didn't have enough help to care for all the residents paying for extra services so they brought in outside help. The contract care was really disappointing and did less than the regular staff. I would not recommend Lake Forest Park for most people, however, if the senior is able to get around and only needs meals and laundry services it is an okay place for that.

In my opinion they are not staffed well in the memory care area. I can't speak for the assisted living side. I would say they need to revisit their model . The residents do not get one on one care. They don't seem to have time to do the essentials. Management doesn't spend much time in the area to see the problems. Some of the aids here are so nice and try so hard but I don't feel like they get the support. The activities are great. They try to keep the resident busy and moving.