Concordis Senior Living Communities

You don't really wanna know what I think of the Promenade. I'm getting [name removed] out of there

A lot of staff sitting on their phones, don’t watch the patients. Left my loved one 2 days with fecal matter in his pants and shoes. All his belongings disappeared and they allowed men and women to sleep in each other's rooms. The facility is nice to look at and is clean, the food is good but the care is terrible.

There isn't much to choose from here in Fort Pierce. Plus I did speak to a couple of clinicians for example physical therapist Etc. who saw patients in there. Though they didn't give it rave reviews they thought it was okay. Unless they have made some major changes you'd be doing a family and Injustice to refer them to Lake Forest. Also I was taking care of a woman at the time who had friends who lived in there but in the little outbuildings. They were satisfied with it. However since then some of that same woman's friends went there and were very unhappy in fact one state about 24 hours and had her family get her the hell out of there

My loved one is currently a resident at Alto Stuart. Previously, I would have rated this facility all at a five. Sadly, I now rate it at a 2. For days after [name removed] departed, the switchboard kept connecting us with his voicemail! My loved one, age 102, remains upset and rattled that there is no caring communication with neither her nor her family.

All looks good but transition in, is sketchy. Any needed care like medication assistance or bathing assistance is not managed properly. My parent went weeks without a shower. They made no attempt to handle or contact the family. This can lead to a serious health issue. The apartments are also not cleaned as specified. The staff will try to avoid work. They also have a hard time assisting with their TV remotes, keeping toilets functioning. The elevators go down often and if you cant use the stairs you're stuck. The management and staff change often and consistency is lost. Many are very pleasant but some bad seeds have been employed. Check IRC arrests for elderly theft for any place. Watch your family members who need help like a hawk or find a more stabile facility. On the plus the rooms and hallways are big and dining seems good. Independent-level people are good here but you’re paying ALF prices.

After touring The Barrington, it struck me that the main reason for choosing it would be because it was a very economical choice. The facility was not very clean and badly needed to be updated. And the staff were yelling in the hallways.

Promise Pointe at Tampa Oaks was a lovely facility. At first we were working with [name removed] and he was amazing. He was happy, welcoming, positive and just had a great attitude. He gave us so many details and helpful information. Unfortunately he left and the person that they replaced him with, [name removed], was the complete opposite. That ended up being the reason we did not choose Promise Pointe.

It was very dark. The sales guy was friendly. It was very expensive. It had an odor.

Like the saying, caveat emptor, pay attention and beware. Many of the staff are very competent, but overall the owner corporation hides in Ocala and does not care about this operation. The building shows well but your space is quite small. Your bathroom plumbing might not work. In addition: 1. Major exoldus to the director, cook, and other staff recently, and not yet replaced. 2. Activities are juvenile, or nonexistent. 3. At present, NO medical transport assistance. 4. Despite puffery of quality food, the meals are banal, tasteless, starchy, and all that is undesirable about community cooking. The cook overcooks everything and serves it cold --- quite a skill . 5. The salon has a mouthy, unpleasant operator who shows up only when she feels like it so you will be spending money on outside grooming care also. If this is quality, senior living is indeed in jeopardy.

We had a terrible tour experience. They did not have a marketing director on staff. They had just hired someone who was new to the field and the job, and that person was not at the facility yet. While they figured out who was going to take us on our scheduled tour, there was no place for us to wait when we came in, and my mother was left standing which was difficult for her and left a bad first impression. The person who ended up touring us was the activities director. She was a nice lady, but the activities rooms were in awkward places (up the elevator and down the hall). They were dark. The hallways were narrow. The carpet looked uninviting (with spots and things on it). The lighting was dim throughout. When we went into the apartment itself, it was lovely and bright. But all of the other rooms, though they were clean, looked dark and drab. I didn’t like the way the dining room looked. I was not impressed with anything about the place.

I wouldn't send my loved one to the Memory Care unit, or anyone else for that matter. The assisted living unit is wonderful!

Bad food - not good. Big turnover in employees. Left hand doesn't know what right is doing. NO communication in front office. Food is terrible. Residents not told who resigned, so we stumble around looking for them and then "not employed here".

Food is not good - terrible. Veggies cooked to pieces, too mushy. Large employee turnover, can't keep chefs or others either. In 6-7 months never satisfied more than 5-7 times with the food.

Our family had an in person tour and it is an older community, not as neat and clean but very friendly people We did like how the residents have their own individual cottages, but the amenities were much less compared to others communities we toured.

Palagio was good, but way overpriced for what they had to offer. It's a beautiful building, and that’s about it.

That they were not necessarily what was advertised with the food, did not accommodate special dietary needs. but would fix the issue at the time they just made the same each day. The communication was not good when it came to my loved one's medical communication and the care needed to be better The rooms sizes were good, and well set up, and they keep the rooms clean. I would not recommend this comunity

We had a bad experience at Lake Forest Park. There was no one there to let you in the building after 7 pm. The food was okay. They lost my mom in the building and had to call the sheriff. They had a lot of turn over in staff. I would let them know what needed to be done for my parents and it would not get done .

My mother has lived there for over two years and she is incredibly unhappy. Biggest complaint is the food. Chicken 5 nights a week doesn’t cut it. She said there have been countless discussions with management concerning this but nothing changes. Meals are incorporated into the rent, so if they are not taken advantage of then money is being thrown away. They will not let the residents out of the meal plan.

I was not impressed with this community at all. I felt it was not as clean as it should have been. The environment seemed to be very hectic people rushing around. It just didn't seem like it would have been a good fit for my dad.

My dad is a resident of independent living. He does not like the food and there are not enough choices for him to have a meal. Sandwiches yes....Meals NO. Also he has a dog that he walks outside on the grounds and said there are way to many leaves on the GROUNDS and lately with all the rain he is afraid of FALLING.