Concordis Senior Living Communities

We found it to be understaffed and I would not recommend it to anyone. It was not a pleasant experience to say the least -

Our experience with Promise Pointe was as bad as it could be. They are unethical, dishonest and do not care for a second about their residents.Stay away dishonest with no integrity.

Do not move your parents or loved ones into this place. I just visited my grandma, and im gonna talk to my parents into moving her out of here. She was telling me how she loves the friends she's made and how the activities people are so much fun, but then she began to tell me how the front door has been broken since before Christmas, and that during that time it was extremely cold throughout the building. Apparently there is no heat. The building AC is constantly being worked on so it affects everyone's AC as well. This past week they shut the water off to the building and the electricity went out. She also told me the most disturbing story of someone dying during lunch one day, and the staff moving her body back to their apt. I dont know who is running this place, but jeez they need to be fired.

My second worst experience since selling my home and becoming an old lady who is homeless. Rent raised 12% with only 2 months notice over the holidays and health plan reviews. I loved it here. Perfect for me and my two little rescues. I don't think it is good to grow old in FL unless you are rich or have much family to help. Too bad because the staff who remained after sale of property are absolutely the very best and the living conditions are wonderful and the site incredible. But new management does not care. 90 year olds that have lived here for eons are now displaced. An 92 year old told me yesterday that she has about 2 years of funds left but perhaps she can die before then. She has no car and no family, living at Glenbrook for more than 10 years.

To sum it up I wouldn't take my dog there. It was a terrible experience, I did my research and was advised was one of the better places in Fort Pierce. Up to a point it was decent, and unfortunately while mom was there it was not a good experience. The administrators are dishonest I believe. Took forever to get her pain medication and she ended up with multiple bed sores as she wasn't turned in her bed. Just a horrible experience all around, not recommended.

My Grandmother has been there 3 months. We are pulling her out ASAP. No Easter Dinner was done for the Residents. My Grandmother cut her self and they didn’t have a Band-Aid to offer her. The van doesn’t work so she has missed important Dr appointments and relies on her elderly friends to do her grocery shopping. She was taken by ambulance to the hospital and I was never notified. She was double charged for services and they literally nickel and dime everything. If you want to eat your meal in your room you have to pay for it. I understand the facility is under new management, however it was under the new management where they couldn’t provide a simple Band-Aid when my grandmother cut herself. I just never got that warm fuzzy feeling I should’ve got when placing my grandmother in their care.

The Palagio was not administering the correct medication for months.

I ended up moving my loved one out of the community. The food is terrible. They don't do maintenance on the rooms. The staff don't respond to issues brought to their attention. If they can't do the little things, I don't trust them with my loved one. My loved one ordered a turkey sandwich and they ran out of turkey and brought the sandwich out with no turkey to my loved one anyway. This is an example. Two out of the seven weeks there was no housekeeper to clean my loved one's room.

Run. If you have a LO. Do not place them here. It was horrible. The staff stays on their phones. Mgt does not care. Our mom was there 3 weeks without one kind words spoken to her. They did not offer her water until we had to push for it. She fell several times - they don’t pay attention. Do not leave your loved ones here

The workers there are very helpful, I see some workers are over worked. I never see their boss to help them when they need help. The soup they have is left over soup, they have the same food most of the time. The other day I heard their boss yelling at another worker. In the dinning department they need more severs. They only do what they can. Their boss is never seen helping his severs out when they need help.

It was not a friendly place, staff or residents, and I felt they were very deceptive. When you walk up to the building, you see all these elderly women sitting on the porch staring off into space because they have dementia. Looking back, that was a big message that I should have observed. There was no one there for me to talk to because no one there was talking. At the time I was developing dementia, but since then I have gone to a neurologist and received treatment to stop the advancement of dementia. Currently trying to get out o f my contract with Lake Forest Park is miserable. I was unaware of the contact that I was signing because of my dementia at the time. Management is awful. Don't go here. I was so unhappy that I had to leave, and now they're charging my bank account every month. And I have no money to pay bills. Be very careful about moving in here. If you do not have deep dementia, do not go here. It's designed for people who can't manage themselves at all.

I’ve been Working At the Barringtons as a Private Caregiver , for a little over a year Since I got here NONE of the staff comes in 6am-2pm to check on her , see if we need assistance with her showers or anything they come in 2 times a day and that’s only to Give her medications and some of them try to leave the medication with me to give to her . They can’t keep staff , there always short staff and the staff is lazy there’s been times I leave at night and come back and she has the same depends on (I write on it to see if she’s getting changed when I leave ) they don’t come in and collect the trash , I usually collect it around the room and sit it outside the door when I leave at night I come back in the morning it’s still sitting beside her door . The call lights ring for a long time before someone gets to these residents, and these people pay all this money to live her and extra for the type of care they need and there not getting what they’re paying there hard working money for GOTS TO DO BETTER .

We had a horrible experience and I give ZERO STARS to “BROKEN Promise Pointe”. After we paid the $500 deposit & head nurse [Name removed] evaluated my mom & said that she’d be a great fit & would be placed at service level 1, & we confirmed what room mom would move to with [Name removed], & we met the activity director [Name removed] & sampled the lunch & met with the head chef, we then started the process of moving. When I repeatedly asked when the contract would be ready to sign, we were given the run around for more than a week & finally told that, after all, mom could not move there! I WOULD NOT TRUST ANYTHING THEY TELL YOU AT ALL. This rating system requires me to rate it at least 1 star, but I truly rate the place no stars.

The staff leaves much to be desired. No one ever returns phone call. The stairwell is dirty and unsafe. So to say I have a family member there.

When you walk in the front doors it is very nice. It's what is beyond those doors to the memory care wing that is disgusting. The director told us she had wonderful nurses that could get the patients to take meds, and combative seniors were no problem. Her staff could handle all that. WELL so she said.NOT! The cna's did nothing. Evening shift was sitting on the couches. We had to ask for a broom to sweep the floor because of crap left. If your loved one is confused or combative they will wash their hands of them. They like the seniors that give them no trouble. I would not send my dog to Lake Forest Park!

I would say the place is BEAUTIFUL but would not recommend anyone living there .. they have completely incompetent staff . Never in all my years working in assisted living settings have I seen such uncaring people working there. Mostly I'm referring to maintenance and housekeeping.

Lady [Removed] is a [Removed] ignorant person. She promises and does nothing. Don't let your loved one go to this [Removed]

The upper management is running this place into the ground.

First, the daily hands-on caregivers were lovely to my mother and me. They should be running the show at Lake Forest Park in Fort Pierce, Fl. Management: COLD as dry ice -- don't get near them. Cleanliness: My mother's entire hallway carried the heavy stench of urine only after she moved in. Nine months later, after her fall in the facility that broke her pelvis and killed her w/in 48 hours, the stench did not invoke the dry-heaves as it did earlier. However - NOTE: The floor beneath the carpet is pitted with large holes, the kind that can really off one's balance. FRIENDLINESS: Among the so-called professionals, the only one worth salt was fired two weeks after my mom moved in. The people who run this place have 13 mouths -- I've never heard so many lies from one small community. Tarantino fired all the people my mother put her trust in and replaced those fine people with a snake-pit of money-mongers. VALUE: the caregivers are very kind people making poverty-level wages. My mother was promised much; given nothing. ACTIVITIES: Well the fine activities director disappeared like the rest of the only good staffers. No one left running this place who seems to give a thought to residents. For instance: holidays celebrated midweek so residents are left alone on Christmas, Thanksgiving, Easter with boxed lunches.

Their a clean looking community, but it wasn’t a good experience. My loved one ended up with a horrible rash and ended up in the hospital with blood poisoning. They said they could take care of her, but they couldn’t. I think they wanted to sell rooms and made commitments they couldn’t keep. I don’t recommend them. It was just a very bad experience.