Concordis Senior Living Communities

You don't really wanna know what I think of the Promenade. I'm getting [name removed] out of there

A lot of staff sitting on their phones, don’t watch the patients. Left my loved one 2 days with fecal matter in his pants and shoes. All his belongings disappeared and they allowed men and women to sleep in each other's rooms. The facility is nice to look at and is clean, the food is good but the care is terrible.

There isn't much to choose from here in Fort Pierce. Plus I did speak to a couple of clinicians for example physical therapist Etc. who saw patients in there. Though they didn't give it rave reviews they thought it was okay. Unless they have made some major changes you'd be doing a family and Injustice to refer them to Lake Forest. Also I was taking care of a woman at the time who had friends who lived in there but in the little outbuildings. They were satisfied with it. However since then some of that same woman's friends went there and were very unhappy in fact one state about 24 hours and had her family get her the hell out of there

All looks good but transition in, is sketchy. Any needed care like medication assistance or bathing assistance is not managed properly. My parent went weeks without a shower. They made no attempt to handle or contact the family. This can lead to a serious health issue. The apartments are also not cleaned as specified. The staff will try to avoid work. They also have a hard time assisting with their TV remotes, keeping toilets functioning. The elevators go down often and if you cant use the stairs you're stuck. The management and staff change often and consistency is lost. Many are very pleasant but some bad seeds have been employed. Check IRC arrests for elderly theft for any place. Watch your family members who need help like a hawk or find a more stabile facility. On the plus the rooms and hallways are big and dining seems good. Independent-level people are good here but you’re paying ALF prices.

After touring The Barrington, it struck me that the main reason for choosing it would be because it was a very economical choice. The facility was not very clean and badly needed to be updated. And the staff were yelling in the hallways.

Promise Pointe at Tampa Oaks was a lovely facility. At first we were working with [name removed] and he was amazing. He was happy, welcoming, positive and just had a great attitude. He gave us so many details and helpful information. Unfortunately he left and the person that they replaced him with, [name removed], was the complete opposite. That ended up being the reason we did not choose Promise Pointe.

Like the saying, caveat emptor, pay attention and beware. Many of the staff are very competent, but overall the owner corporation hides in Ocala and does not care about this operation. The building shows well but your space is quite small. Your bathroom plumbing might not work. In addition: 1. Major exoldus to the director, cook, and other staff recently, and not yet replaced. 2. Activities are juvenile, or nonexistent. 3. At present, NO medical transport assistance. 4. Despite puffery of quality food, the meals are banal, tasteless, starchy, and all that is undesirable about community cooking. The cook overcooks everything and serves it cold --- quite a skill . 5. The salon has a mouthy, unpleasant operator who shows up only when she feels like it so you will be spending money on outside grooming care also. If this is quality, senior living is indeed in jeopardy.

Bad food - not good. Big turnover in employees. Left hand doesn't know what right is doing. NO communication in front office. Food is terrible. Residents not told who resigned, so we stumble around looking for them and then "not employed here".

Food is not good - terrible. Veggies cooked to pieces, too mushy. Large employee turnover, can't keep chefs or others either. In 6-7 months never satisfied more than 5-7 times with the food.

Our family had an in person tour and it is an older community, not as neat and clean but very friendly people We did like how the residents have their own individual cottages, but the amenities were much less compared to others communities we toured.

Palagio was good, but way overpriced for what they had to offer. It's a beautiful building, and that’s about it.

We had a bad experience at Lake Forest Park. There was no one there to let you in the building after 7 pm. The food was okay. They lost my mom in the building and had to call the sheriff. They had a lot of turn over in staff. I would let them know what needed to be done for my parents and it would not get done .

My mother has lived there for over two years and she is incredibly unhappy. Biggest complaint is the food. Chicken 5 nights a week doesn’t cut it. She said there have been countless discussions with management concerning this but nothing changes. Meals are incorporated into the rent, so if they are not taken advantage of then money is being thrown away. They will not let the residents out of the meal plan.

I was not impressed with this community at all. I felt it was not as clean as it should have been. The environment seemed to be very hectic people rushing around. It just didn't seem like it would have been a good fit for my dad.

My dad is a resident of independent living. He does not like the food and there are not enough choices for him to have a meal. Sandwiches yes....Meals NO. Also he has a dog that he walks outside on the grounds and said there are way to many leaves on the GROUNDS and lately with all the rain he is afraid of FALLING.

My grandmother lives in the villas and she is so scared that she wants to move!! There is not enough lighting on the property, especially around the clubhouse, making it impossible to do anything in the evenings. [removed] No one in the "big house" seems to know what is going on out in the villa and if they do...they do not seem to care. We are looking for another place for her. Safety is our main concern.

When mom and dad first moved in, it was delightful. In 2 years, there have been 4 managers, 4 head nurses, and at least 5 chefs. Prices went up, service and food quality went down. Mom passed with out even so much as an I'm sorry for your loss. Very disgusted.

I give them a 0. I can tell ya I would NEVER recommend this place to anyone It is absolutely horrible if you have a loved one that needs care you are in trouble they throw you out without any notice while in hospital. Thank God we live here because if not they would have been on street.

Actually I would give it zero stars since they had a new management come in with [name removed]as the ED it went down hill! I would never recommend this place to anyone's loved ones! Bunch of liars putting on a show for corporate. Shame on them!!!!

We never physically saw the facility. Our daughter did a tour and had on video phone. We were impressed with the facility so we decided to move there after the first of the year [date removed]. The representative that took care of us, [name removed] [name removed], was very helpful and considerate. He told us they were running a special in [date removed], if you signed up by [date removed], you would get 3rd and 10th months free. My wife, [name removed], had been in the hospital just before Christmas. We thought she would have a normal recovery and we thought we move in by end of January. This being said, they were very thoughtful by letting us have January free. So the last week of[date removed] we paid a community fee of $[fee removed]+ February's rent of $[fee removed]. This is where the trouble started. [name removed] recovery took longer and more complicated. I started having serious back issues so we came to the conclusion that neither of us was in any shape to be making a move of this magnitude. So we had given them $[fee removed] in December and it was now the end of February, so we had to give them March's rent ([fee removed]). In each March, [name removed]was diagnosed with colon cancer. I spoke again with [name removed] and explained all our issues. I asked him if could treat this as a move out. The problem with that was you have to give them 60 days notice. I asked if that could be waived due to our circumstances. He referred me to the general manager a lady named [name removed]. I asked her if they could waive the 60 day notice. She conferred with corporate and they agreed to waive the 60 day notice but we would have to pay March's rent of $[fee removed], which I unfortunately did. So now we have given them $[fee removed] They did agree to refund us the community fee of $[fee removed]. I then asked if they could refund the whole amount due to our circumstances. She said that we signed a legal contract and they could not refund the full amount. So that ends up to us having paid them $[fee removed] for absolutely nothing.