Comfort Care Senior Living

The person responsible for touring was not well prepared and could not answer some important questions. The facility does not offer a full range of activities and services for residents. Many rooms overlook a parking lot.

This is a nice memory care facility that has possibilities.

They were very helpful and informative. However we plan to apply elsewhere

The price was the cheapest around for such a nice room. The girls that cared for the patients were great. My mom was a ex-smoker and unfortunately her room with a nice big window, was right by the back porch where the staff that smoked liked to hang out. I wasn't to happy about that. Seemed like a very nice place.

The greatest problem we experienced was being painted a picture that turned out completely different than the reality there. We gave up 3 weeks of fees because we felt necessary to get dad in an healthier environment that fit his needs and they would not refund the money stating that "per the contract" we didn't qualify. When I said what about the fact that they did not live up to what they promised in the contract, they just ignored me. [name removed] was so professional and kind when we visited. I was very shocked as time went on. Integrity is extremely important to me. For individuals in a higher need of care, it might be a better fit. However, the stories my dad told me about how they spoke with those people were not very good.

In the beginning process of touring the facility and talking with some staff, it seemed like a great place for my father-in-law, but it quickly became apparent that they were very under-staffed and not very attentive to his needs. When he passed away, it was difficult to reach the management to end his stay there. He was only there two weeks! No amount of refund was offered even though we payed for everything upfront. I truly feel that they only care about the money, not the care and well belling of the residents. Not happy with his stay there and I do not recommend this place to anyone.

I would probably not recommend them. My dad was happy I was not. My mom got a bedsore that was bad enough it needed surgery and it was downhill after. She passed within a month or so of the surgery.

There are a few people that were not nice to my family members. We felt like some people were treated better than my family was treated. Cleaning was not done on a regular basis. One women was hand fed and had lots of 1.1 attention. We were told that we couldn't get 1.1 attention. My step dad was left to sleep in his chair, in the middle of the common area without socks. When my Mom arrived one day, an employee said very loudly "his wife is here now so she can babysit him". That was embarrassing and distasteful. No fresh fruits or veggies. We were told that if he can't walk on his own, he cannot be there. However, many people were in wheelchairs so what is the difference? One lady is in a wheelchair and being fed every meal. We were told that can't happen. My mom could not call into his dementia unit and ask how he was doing. He had to go to ER and they didn't help Mom load him onto the car. She is 75 years old and it wad too much for her. Mom washed his clothes and sh

My loved one was previously a resident at Shelby Comfort Care. When my loved one moved in, this was a very nice place. However, due to staff turnover (Executive Director, Activities Director and Nurse), things drastically changed and went downhill. Based on our experience, I would not recommend Shelby Comfort Care to others.

Get something in writing showing the care. It was very misleading. They did not provide what they said that they would. There was a major lack of staffing. My loved one fell multiple times under their care. There were a lot of lies from numerous staff members. There were different levels of care within memory care and I did not like that. Make sure to read the fine print. Overall it was not a good experience.

I loved the facility. I loved the activities and all the interaction I saw. I left my tour loving Bay City Comfort Care. Within an hour of my tour, I called back. I called all three numbers on the business card of the person I toured with. I also emailed twice. And to this day, I have never received a return phone call or email. That was the only reason I did not pick them. Otherwise they were by far my first choice. But I was very disappointed in their business practice.

My biggest complaint was when I cleaned out his room I found 57 packages of protein which is what he was supposed to be getting 2 each day. Also one night there was an emergency and no one would answer my phone call so I had to drive there and call 911. He needed more medical care than they were able to provide. It was one problem after another, I would not recommend them to others who are looking.

The facility was new and clean. Very friendly. Quality of care was not so good. Administration lies! They told me they would help get her on Medicaid. When the monies were running out. They do not accept Medicaid. So we had to move Mom. Very sad. There were No activities. A big TV for all to watch was all. The lying to folks to fill their beds. They could do some activities with the residents. I liked the new building.

What they could improve on would be patient care and honesty. Lots of looks and no real care. Emergency buttons are pushed with no response for hours....unacceptable. Leaving my loved one in day clothes for bed, in urine, leaving them stuck in a chair for hours crying and praying for help to come. Very understaffed. Forgetting to feed my loved one. Leaving the food on a table and not getting them out of bed so they could never get to it....for almost [fee removed] a month. Awful

We moved her out of there after a couple of months because they were terrible. *CONCERNS early on about low staff -no phone line for two weeks -Leave messages for [name removed] to call and they wouldn't grove them to her -Come by at 4pm and her bed would be unmade and wet from urine -They discovered her wet sheets late in the day and she had to wait to go to bed while they washed them. -bed sores -toe nail hanging off -ants -Messages not getting relayed- ear drops from the doctor- said they never received it.

I would never recommend this facility to my dog. They screwed up her prescriptions, always running out and sometimes they would be missing. NEVER enough staff. Awful food and poor management. Just telling the truth. We moved my mother back home and had a private caregiver move in with her thankfully. They put on a front when you tour. But as soon as my mom moved in all hell broke loose. Cooks quit, and staff was cooking and serving meals so unable to care for residents.

There were a few staff members who were good, but at that time they had too many duties to fill that did not pertain to their job of caring for people. My mom never had diaper rash before - here she had it all the time. She had infection, they didn't notice. No communication with medical staff. They were sketchy and did not communicate with family. They did not notice mom was not given her medication and had a cardiac event, even though she was gasping and sweating. They didn't call the ambulance even, staff ignored symptoms. If I didn't visit daily, she would have died from lack of heart medicine. The food was nutritionally void of any quality and nutrition. No fruits or vegetables, all frozen cheap foods. They did not do activities on a regular basis and certainly did not engage everyone. No value at all, since staff was untrained.

We had a TERRIBLE experience with them. I called my rep, [name removed], and told her everything over the phone. We had to move her out of there. She had bed sores within I e week! Her bed would still be wet with urine by the last afternoon. Her room was always messy. It smelled like pee. There were ants in her room. Messages weren't getting relayed from her doctor or from family. Bad bad bad

If you're considering placing your loved one at this facility I strongly urge you to reconsider. My father was admitted on a Friday and by Sunday afternoon we brought him home because we were concerned for his well-being and safety. Within the first 24 hours of being at the facility, my father had a potentially life-threatening fall that resulted in an emergency room visit. We were assured a bed alarm would be placed on the bed, it was not. The facility is severely understaffed and poorly managed. If they have the appropriate staff-to-resident ratio by law, I would be shocked. In the wing my father was in there was only one aide and one floater per shift for several residents that were considered fall risks. They have life-alert devices that residents wear. My father pushed it twice in the short time he was there with no response. Not a delayed response - NO response at all. Additionally, we learned that some of the staff responsible for caring for the residents make $13 p/ho

Untrained staff, no supervision at night or on weekends. We would NOT recommend this facility!