Colliers Assisted Living

Very impressed and relieved; the staff is super. Memory care unit so pretty pricy but it's the best palce for my wife.

There are a lot of activities, which is really important. It’s very clean! The staff is very knowledge and friendly. There is a nurse on hand twenty-four hours a day. It’s a great place. It’s a really good value you for the money.

They do have activities but they could get some additional things. They do go on a lot of outings, but a lot of the residents have dementia, so having some acitivites more geared toward those that can't really play a board game. The food is pretty good, but they eat a lot of sandwiches. The chef will cook them anything they want, but the waitstaff will come in and just give them a sandwich instead of asking if they would like something different. It would just be nice if they would ask once in a while. They have a hairstylist, a private lady, which is nice, and when we go I take my mom and pay cash. It would be nice if there was a way to make sure that my mom isn't going and having her hair done all the time, though, because I got a bill that I wasn't expecting, and because she has dementia, she can't keep track.

This place is so wonderful, the people are so nice everybody from Philip the director, down to the kitchen staff, they couldn't be anymore caring. I would reccommend it to anyone. They are the sweetest people. The first day I called, they were right on it and the marketing director Nancy Trusdale is wonderful. They offer a higher level of care if you need it. They would respond very quickly when he would call for anyone, they will ask what time he wants his shower, and if he says 9:30, they come back right at 9:30. It's a very cozy family feel. There is music playing and people bustling about. It's across the street from the VA, it's not affiliated with the VA but it is close to it. It's very casual all on one level not a lot of elevator business going on. The director just knocks himself out to make things happen. They offered a 30 respite which was a trial period. She fixed up a little room for him furnished. And they also offered different levels of services, we chose more than we needed and we were able to reduce the care needs as we didn't need them anymore. We went to the dentist and forgot his partials, and so I called the front desk to see if the driver could pick me up and bring me back, the girl at the front desk said not to worry about it, went and got his partials and drove them over to me within five minutes! One waitress who serves in the dining room has been there twenty years. That say's a lot! There is not one person there that I don't like.

They have been really good! Actually, the food is something though - he complains that it is either chicken or fish, chicken or fish. There's not a lot of variety. The staff is just awesome. They all know my dad, they are wonderful. He is in assisted living and he has his own apartment with a kitchenette. We pretty much knew as soon as we say Freedom Inn that we would choose it.

My experience has been good so far.

Tremendous culture of caring, from the directors to the nurses to the CNAs. My mother was a resident for almost 4 years and we always counted ourselves lucky that we found such a wonderful place.

Arbor Oaks is a wonderful community. My mother has been at the community almost a year now and we couldn’t be more happy. The staff from the directors to the kitchen staff to the care staff have always been nice and caring. I have never felt more comfortable with my mother in a community than I do here.

So far everything is working out well since my aunt's move to this community. It is a nice place, and I'am satisfied with her move here. She is safe and being cared for very well. The layout is very nice, and they do a good job with the cleanliness of the facility. It has been a good experience, and I would recommend this facility.

I am perfectly content with Horizon Bay. We didn't have the welcome they usually get, but we came in a little under the radar. But we haven't had any major complaints. They are a great location, and I would place any senior there. I would highly recommend them.

The managers who run the place are stellar, they are very nice. The maintenance department has trouble finding people to work though, their services are really super. It takes forever for her laundry to be clean and to respond to repairs.

The managers who run the place are stellar, they are very nice people. However, the maintenance department has trouble finding people to work, the services are really sub-par. It takes a long time for them to respond to repair requests, and the laundry service is also very slow.

Everyone that we came into contact with was friendly, receptive, helpful and professional.

Very friendly staff. Great location. The place is so nice and clean. Extended dinning times and choices. Price met our budget. Great 1 bedroom apartment with kitchenette available. Love the staff!

This is about the memory care portion, also know as Clairebridge. When my mother needed memory care I first encountered Clairebridge in Gainesville, FL, I like the unit there (all memory care in a stand alone building). I liked the facility and staff better than the next available national company, Emiritus. But following discussion we determined it would be more advantageous to be closer to my residence, so we investigated Clairebridge at Horizon Bay (Clearwater, FL). Here too I was impressed by the dedication and quality of the staff. The facility is clean, safe and well run. I feel that my mother gets the attention and services she needs while the staff is courteous and respectful. At Horizon Bay the memory care unit is only 20 rooms in one wing of the building on the ground floor. They have their own eating area, as well as an outside garden area easily accessed.

I have been a resident for 3 years. This is my home now and I'm very happy and comfortable. I have many friends and we try to participate in as many activities as possible. The activities are to my liking; there are many ways to keep busy. As a matter of fact, I'm the Vice President of the Residents Council, which I enjoy! The council's job is to find new ways to improve our everyday living. I have the support of my son and daughter who live nearby so I feel more fortunate than some other residents, but Horizon Bay tries hard to accommodate everyone's needs. The Horizon Bay facility is just one part of the much larger Brookdale community but it still manages to feel like a cozy home.

The facility is clean and the administration is professional. The memory care section I give it a 2. They need activities and a makeover of the memory side of the facility.

To my knowledge they are the only facility that has a Transitional care floor that was a memory care floor my father could stay with my mom

I am so glad we found Arbor Oaks. Is it perfect? No...nothing is going to be perfect when dealing with a dementia patient But at least here many of the aids actually do CARE about your loved one. All I know is this...I can sleep at night knowing (for now) that she is safe. She is clean. She is being cared for. She is eating. And honesty folks, that is all you can ask for. At the very least she should be clean, in a clean safe environment and being fed. The other place she was she had none of that. And on "a place for mom", the dismal place she was formerly at has a higher score..go figure. Trust your instincts and do your homework. Always remain your loved one's advocate. Expect a few bumps in the road as this is normal transitioning. Here is what you should NOT expect: Do not think you can just drop off your loved one and never come back or come back monthly. You HAVE to remain on top of things. And why wouldn't you?? I will forever advocate for my Mother regardless of where she is.

I chose Wickshire for my mom because they had a couple employees who spoke Spanish and for me it was important to have someone she could talk to when she needed help. She was also with Treasure Coast Hospice and while at Wickshire their nurses would see her and keep me updated. Unfortunately mom's condition was getting worse and she was at that facility for only two weeks when she passed. Her passing had nothing to do with the care she received, it was just God's will and her time to go. I would recommend Wickshire, even though mom's time there was short I could tell that the other residents were well taken care of. The manager of the memory care unit was very nice and would answer any questions that I had. Many of these facilities are quite expensive and not many people can afford to pay for them and have to struggle to pay. I cared for mom until I couldn't anymore, my mental and physical health was being affected. I thought that maybe she would be there for at least 6 months as per the cost but God had another plan.