Colliers Assisted Living

What we like the most about this community is that we feel good leaving our loved one there because she is happy and well cared for. We would absolutely recommend this community to other families based on the experience we have had so far. I've had friends and relatives in understaffed homes and all you see is neglect. The Collier is one of the best.

They have in-house therapy occupational and physical therapy they're an excellent group of people. I can feel myself getting better thanks to them. They have excellent equipment and big hearts. I would definitely consider them family. They work with my guardian to accomplish my goals and provide her with feedback on my hard work. If I was on the outside I would definitely hire them to come to my place of residence. They take care of all the people here every person I talk to thinks that they're great. We have a fun game every morning before breakfast. It makes us laugh and Unite. It starts us off in a positive way. Little problems don't matter but being a part of a community does.

[name removed] is great! She sold us on The Collier. The staff is great too! It’s a very nice place. The price is a little high considering that they don’t provide anything at all. No furniture, no supplies, not a thing. It’s close to my house and they do take Medicaid if you can apply and get it.

I would say that Wickshire is a good place with a few problems any place will have. "No place is perfect. But the place is very attractive & the staff is friendly! I like having my own space. There are great activities & the food is good most of the time. My main is with the number of residents who are confused & mentally impaired.

The facility and staff were very nice. I would have liked more communication from them the first few weeks. They had a system set up for this, but it didn't work. I would have like to see more attention to my brother during initial transition. If I didn't have other health care workers going to visit him I would not have known how poorly he was doing. Unfortunately he passed away after living there for 7 weeks. He missed his home. However he was unable to adequately care for himself and needed to be in a facility.

The experience was good. They took care of my mom as much as she would let them. They checked on her pretty regular and they were nice to her.We checked several places. Mom found faults at all but this facility. They had a room she liked available we had her moved in the next day.

The staff is very kind, thoughtful, and caring.

Thank you to [name removed] the nurse that took time with my dad helping us fill out forms for the VA, thank you to [name removed] for jumping in with positivity! Thank you to the kitchen staff for being kind to my dad and joking with him. Thank you to [name removed] for providing excellent service at Wickshire. [name removed] is nice to our dad & jokes around with him too. Checks up on him medically! ?? Also [name removed]the business manager has been very helpful & understanding with the financial aspect! [name removed], [name removed]& [name removed]are all very nice receptionists! They have filled out work orders, added Dad to the shuttle schedule for doctors appointments and are always nice and positive when we talk to them over the phone and in person.

My overall experience was good, there were some concerns in the beginning as to my Moms care, but things seem to be better now. We felt Wickshire would be a good fit, its just the right size and convenient for our family. The staff are very attentive to the residents and that was important to us.

Staff is very nice. Most services are good. There have been 3 chefs since I have been here. Meals are mediocre but some are good. overall not a bad place as cleanliness is excellent. This is a very high priority to me. I would recommend this place if price is a priority. The one thing that needs a lot of improvement. I am relatively independent but one time I rang for assistance the response time was over an hour.

Overall very good.

I think clients and THE Pointe's Staff will improve by including a lot more fresh fruit every day! Please put a sign up sheet for red Lobster and Outback restraunts 2x monthly!

The Pointe as a whole has been a blessing. We thank the staff who share their compassion for residents and our mom, including daily care, planning activities and family gatherings! Our concerns are the disrespectful attitudes of the staff (some) towards moms questions or needs, adding to her anxiety and feeling of being unvalued. The inconsistencies of scheduled care such as med dispercement, showers, dining, laundry and room cleaning are ongoing. We are hopeful these areas will improve.

When it comes to the food to me is not quality meals and sort of not heated well and for instance grill cheese sandwich with 1 slice of cheese on a non toasted bread. Wickshire Port St. Lucie is very nice. Clean in memory care. Aids are especially caring. I did have some problems that took 1 year to get taken care of, but that was due to a help problem in the maintenance department which has been taken care of. All around clean and pleasant. Would definitely recommend and happy to have a safe place for my step dad to live.

It was super frustrating to not have anyone greet or guide my sister when she moved in, especially when we were told she would have someone show her the ropes for her first 2 weeks.

Our family had an in person tour with Wickshire Countryside and overall we thought it was a good tour experience and nice community

I would tell others looking into Wickshire Countryside that all of that staff here are very friendly and helpful. Although the response time for the aids tends to be a little slow. The food seems to be very high in sodium. They also often run out of food that is on the menus. Overall I would still recommend Wickshire Countryside to others.

Wickshire Port St. Lucie is a clean community and the staff who care for our loved one are caring, calm and patient. We would recommend the community to other families but the meals, dining service and activities need improvement.

The team was very helpful transitioning my Aunt from one facility to another although we weren’t able to be on site ourselves. They even found furniture for us to make my Aunt feel more at home. One staff member brought in her own tv for my aunt. There are three meals a day. My Aunt is in memory care unit and I am not present to see meal time. Staff reports that my aunt sometimes likes to eat in her room, I hear that they provide alternative meals on request.

The director and the staff really listen to what your needs are and work to accommodate you. Area for improvement in my opinion would be the food. The meals are nourishing, but could be more tasty.