Colliers Assisted Living

The location is the best feature but there are areas of improvement

At first meeting seemed very nice, place was clean, and they were referred. Bad decision. Poorly trained and immature staff.

Community is very safe. The Activity Department is very proactive in encouraging residents to participate in different activities. The facility is clean and dining room offers a variety of meals to satisfy most people. They do need more aides to assist the amount of residents and more monitoring.

I would tell them there has been a decline over the past 3 months. Hopeful with the new ED, things will improve overall. Census has decreased, and staffing is reflecting that. Food quality is subpar which is a change since admission.

I would not recommend Wickshire to anyone. I've been here [date removed]. We are on chef number 7. Food goes from bad to worse. Some of the staff is very good but some leave a lot to be desired. Activities are for children not for anyone who still has all their marbles. Lots of drawing, board games and inane stuff. Occasionally there is some good entertainment. The exercise classes were good but have gone downhill since the staff changed. The activity director tries so hard but can't do it all herself. Again I would not recommend this place to anyone.

It was hard to communicate with some higher ups. When you called never could take your call. Would take there time getting back to you if they even did. The place was clean. The staff was very friendly. Felt they were under staff at times but even with that going on always polite. For the most part they were ok. In transition care felt they didn't deal with certain situations as if they never had a dementia patient before. Felt like they needed more training. Sage staff worked really hard. It looked like there was plenty of food. There were activities planned. It started off good. My father in law was not even there for3 months they raised the cost. Then when they moved him to [name removed] 2 months later wanted to increase it again was able to keep it down but just before my father in law passed away in April was going to increase it again. Understand there will be some increases but it was a lot for not even being there that long. Our overall experience was ok. Can't compare it to anything else.

I would not recommend them to others.

Wickshire Port Orange kept raising prices. She wasn't happy there. Everyone would rather be in their own home. It wasn't a bad place as far as the care but the food was so so. They did have activities my Mom enjoyed. The main problem was they kept changing her level of care and putting her in a higher money bracket. They say anything to get you in there. The people should ask specific questions. It's not really a bad place if you have money then you may not care about the cost. Also they raised the price of the room. A lot of people move out of there frequently. The director does make sure the residents are taken care of. She fired several people while my Mom was there.

The place is much nicer than the beach house. The surroundings are beautiful and there are nice and beautiful quiet areas to walk. Don't want everything I say to be bad because they really have done a nice job of keeping a beautiful facility. I believe that my complaint is more just the overall situation of needing so much assistance and care and really having a hard time finding it.

My wife and I needed low-fat options in the food offerings. There were few. I have been working on change. But the change is slow. The activities are awful! This is our second assisted living and the other one was 100% better. At happy hour you must provide your own beverages and you must be able to play cards. There are few musical and cultural presentations. There are no games At our previous assisted living Wii bowling was popular. Sometimes planned activities are not researched. For example, a mini- golf outing was unsuccessful due to a treacherous facility. A trip was made to a historical museum. It was on a Monday and the museum is closed on Mondays. The good side is nursing and therapy. Our health issues were treated in an excellent manner. I needed physical therapy due to lower spine problems. The therapists were great. The equipment was great. A Nurse Practitioner acted as the PCP for my wife and I and did a great job.

It would be good for new residents to clarify all care needs. They didn't need to help my family member with bathing, dressing, showers. They charged him an additional fee assuming this need (though we discussed his needs at intake). We're still waiting refund of those fees. Food isn't too great. If a resident has a personal fridge, they might enjoy having some fresh fruits, snacks if that meal isn't to their liking. There were mixups with his medication administration for the first week after admission. This issue is now resolved, but family has to check on this to safeguard the patient safety. They've had some turnover there, so I think they mean well (but follow through is not always there). I'm a tough crowd, having worked in an ALF and having seen how care can vary based on family visibility/involvement. My dad is stable and they are nice enough.

Most of the woman on staff are hard to understand their English

Poor/ lack of communication from administration. They do not return phone calls. The CNAs are very nice and do their best to help all of the residents in Memory Care.

We toured Wickshire Countryside during our search for a facility for our loved one. This facility was okay or fair. It was a hard sell for us, though. We decided to continue on with our search and to keep looking.

They need a better evaluation process. They did not place our loved one in the correct section. He should have been in Memory Care and not Assisted Living. He was covered in feces and urine every day, to the point that we removed him from the facility. The staff were friendly during onboarding, but there were too many missed steps, and there was a lack of communication. Plenty of other residents looked happy and safe and clean. So if your loved one is mobile, it seems like it could be a good place. It was just not the right place for our loved one.

Our family had an in person tour and it was a very nice tour experience but the rooms were just a little to small for what we were looking for

It was very clean. They were very good, and always checked on my loved one. The staff was wonderful, and helpful. They were willing to work with me. Make sure that they can, provide special needs for your loved one. It was good value for the money.

The staff is very friendly. They are very welcoming with the family visits. They are open to suggestions. The activities are stale, repeating, little variety, and they can't seem to get residents involved. Residents are bored. It is an expensive place for the lack of enjoyment residents have.

The staff were very friendly. The community is there for what you need it to do. It was a decent place that took decent care of my loved one. The room with nice. The housekeeping was provided once a week. If your loved one is more on the self sufficient side, this would be a good place for them. The apartment had a kitchenette. My loved one liked the staff, which is important. Again, they were very friendly. There isn't a lot of outdoor space for the residents to walk or sit outside and relax. This was a perfect place for a short stay. The food was okay for my loved one. There were hardly any activities going on in the community. The community did have transportation for the residents to use to go to the store. It would be nice to see more arts and crafts, or games offered to the residents. Everyday there was a list of activities written down for the residents. I would use them again for a 5 or 6 day stay. Any other community they require a 14 day to 30 day minimum.

Waited in the lobby for over an hour for my scheduled tour.